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Customer Service Manager

Location:
Kingston, Saint Andrew, Jamaica
Posted:
May 19, 2020

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Resume:

WORK EXPERIENCE _

● World Wide BPO and Call Centre(January 3rd 2020-february 7 2020).

* ****** ****, ********.

* Taking in bound sale, customer services quality problems or delivery issue most of which i had to convert into sales. *also making out bound calls to florist and customer based on the issue.

2.National Water Commission (February 8th 2018 - May 24st 2019).

Port Antonio, Portland

Pump Operator

●Regulating water to different areas.

●Purification of water using chorine.

●Maintenance of the pump house.

Supervisor: M. Clifton Barrows 876-***-**** or 876-***-****

3.Mega Mart (February 16th 2016 - July 21st 2016).

Waterloo Road

Customer Service Representative

●Ensure availability of goods by packing shelves.

●Stock taking and inventory management.

●Maintain good customer service.

●Greet and build rapport with customers.

●Keep shelves and general work area clean.

4.CM Recycling Ltd (June 5th 2015 – December 29th 2017)

St Margaret’s Bay Portland.

●Responsible for checking goods.

●Responsible for purchasing scrap metals.

Manager: Marlon Anderson 876-***-****

5.CM Recycling Ltd Wholesale and Supermarket (September 18th 2011 - June 4th 2015)

St Margaret’s Bay Portland.

●Cutting up meats.

●Cashing goods.

●Assisting shoppers.

Manager: Marlon Anderson 876-***-****

EDUCATION

Titchfield High School 2009-2011 High School Diploma

CXC passes in: Accounts, Social Studies, Integrated Science, Building Construction and English Language.

Heart trust NTA pending

Electrical Installation level 1 and 2 pending (buff bay VTDI)

SKILLS

●Sound interpersonal skills

●Proficient in Microsoft Office Application: Word, Excel, Power point

●Excellent planning and multitasking skills

●Ability to handle sensitive information with the highest degree of integrity and confidentiality

●Excellent customer service skills.

●Ability to prioritize and work independently as well as with a team.

●Excellent organizational and multi-tasking skills.

●Ability to exercise sound judgment in the course of executing daily responsibilities.

●Ability to write, speak and interact clearly and professionally.

●Able to work varied shifts, including weekends and holidays.

REFERENCES

Available upon Request



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