Customer Service Manager

Carlos Roberto Aquino Lopes

**** ******** **, ***** ********, GA 30087

Mobile 305-***-**** - Email: *****.*****@*****.***

Objective:

Seasoned supply chain & logistics professional seeking a position that will enable me to leverage 14 years experience of strong business partnership, analytics & process skills that drives best in class metrics

SUMMARY OF QUALIFICATIONS:

·Solid Supply Chain & Logistics experience

·Ability to identify complex issues and drive actions leading to continuous improvement

·Proficiency in MS Office Package, SAP and Magaya.

·Multilingual (English, Portuguese, Spanish & Japanese).

·Strong business partner leading multifunction process improvement

·Results oriented

WORK HISTORY:

üBansard Anker International (Air and Ocean Import Coordinator)

2019-Actual

·Handle ocean and air freight shipments from Brazil, Central America, China and Europe

·Responsible for Documentation (Booking, MBL, HBL, DG, AES, BOL, Invoices, Pick Up Orders, Cargo Releases, Consolidation)

·Provide tracing and tracking of shipments at customer’s request.

·Responsible for billing an invoicing customer.

·Handling VIP Global accounts

·Work closely with Sales and VIP customers staff to minimize errors and ensuring a quality service.

·Answer high volume of income phone calls and emails.

Assist customer’s inquiries regarding their documentation and others related customer service functions.

üGlobal Cargo Corporation (Ocean Import and Export Coordinator)

2019-2019

·Handle ocean freight shipments from Brazil, Chile, China, Europe and Africa

·Responsible for Documentation (Booking, MBL, HBL, DG, AES, BOL, Invoices, Pick Up Orders, Cargo Releases, Consolidation)

·Provide tracing and tracking of shipments at customer’s request.

·Responsible for billing an invoicing customer.

·Handling VIP Global accounts

·Work closely with warehouse staff to minimize errors and ensuring a quality service.

·Answer high volume of income phone calls and emails.

·Assist customer’s inquiries regarding their documentation and others related customer service functions.

üLeadership Freight Group (Branch manager & Logistics Coordinator)

2018-2019

·Responsible for USA Branch and warehouse

·Logistic management for customers operating in the USA, Mexico, Brazil, Peru, Colombia and Argentina

·End to end process ownership (Booking, MAWB, MBL, HBL, MANIFEST, EEI, Invoices, Pick Up Orders, Cargo Releases, Consolidation)

·Strategic sourcing of airliners, steamships lines (FCL, LCL Shipments) and trucking companies.

Active warehouse management to ensure best customer service

üAmex Logistics. (Supply Chain & Logistics Coordinator)

2015-2018

·Supply Chain management for customers operating in the USA, Brazil, Chile, Colombia and Argentina

·End to end process ownership (Booking, MAWB, MBL, HBL, MANIFEST, EEI, Invoices, Pick Up Orders, Cargo Releases, Consolidation)

·Strategic sourcing of airliners, steamships lines (FCL, LCL Shipments) and trucking companies.

·Active warehouse management to ensure best customer service

·Customer helpdesk management for supply chain & logistics inquires.

üStar Asia Far East. (Business Development manager) 2013- 2015.

· Supervised 5 direct reports.

·New business development and customer portfolio management

·Market research driving material substitution and product mix improvement

·Financial credit analysis

·Intercompany sales management

·Finish Goods and M&S inventory management

·Supply Chain & Logistics management

üItochu Brazil SA (Chemical Trader).

2012 – 2013.

·Customer portfolio management & new business development

·Market research driving material substitution and product mix improvement

·Intercompany sales management

·Finish Goods and M&S inventory management

·Supply Chain & Logistics management

üDow Chemical Company (Supply Chain Manager) 2009 – 2011.

6 Sigma & Lean coordinator driving major improvement projects in supply chain & logistics.

Improved supply chain efficiency through business partnership & process improvement

Deployed integrated supply chain process reducing waste and cycle time.

Created a process metrics dashboard to enhance visibility to business drivers

·EDUCATION:

·Bachelors in Supply Chain & Marketing (University of Anhembi Morumbi, Brazil)

·Supply Chain Manager (Accenture, Brazil)

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