DINESH KUMAR KOTHURU

addbjd@r.postjobfree.com - 996-***-****

PROFESSIONAL SUMMARY

• 9.5 years of proficient experience in enterprise application design & development using Siebel Tools, Configuration, Scripting, Workflows, Siebel Open UI

• Configuring Data Object, Business Object and User Interface Layer Objects as per customer requirements.

• Implemented Whole UI transformation for responsive UI which support both 1350 and 1920 pixels

• Enhanced UI Layer in Siebel Open UI by creating Presentation Model, Physical Renderer, Plug-In Wrapper scripts using jQuery, HTML, JavaScript and CSS.

• SPOC for all Open UI changes implemented in LFAB, NTT.

• Good experience in Custom PM/PR files and Manifest Administration for customizing Siebel UI

• Integrated 3rd party Plugins in Siebel Open UI to enhance UI.

• Involved in multiple Siebel Open UI Upgrades Innovation Pack 2014, 2015, 2016, 2018.

• Integrated Google Maps with Siebel Open UI to knew shortest path for Sales representatives.

• Implemented Custom Tooltip functionality which shows record values in single tabular format in Overview Applets

• Configured Configurable UI such that UI will not be distorted when hiding/showing controls in Form Applet

• Created Multiple Dashboard views for home pages like 360-degree view.

• Modified Vanilla JavaScript files which will restrict Export functionality in all list applets to some Users as per GDPR Guidelines.

• Involved in IP 2018 Test Automation implementation, Migration to Test Environments by Using Rest Calls and SAM implementation for approving workspaces changes.

• Implemented custom recent records functionality which will fetch all recent records in single place in sort order

• Very good knowledge on Debugging Siebel Vanilla JavaScript files

• Having knowledge on SQL and EIM, EAI.

• Good ability to work in team environment.

• Having very good knowledge in SFDC lightening Web Components TECHNICAL SKILLS

CRM Siebel 7.7/7.8/8.1 Tools, Siebel Sales, Siebel Financial services, Siebel Power Communications, Siebel Call Centre, Siebel Open UI IP-2014/2015/2016/2018, Salesforce

Front End Technologies HTML, JavaScript, jQuery, CSS, Bootstrap framework Operating System Windows 98/2000/XP

Database SQL Server, Oracle

PROFESSIONAL EXPERIENCE

Client: Telecom, NTT (Employer: AST Pvt LTD)

Location: Mumbai, IN May ’19 – Current

Role: Open UI Architect

Technologies: Siebel Open UI -Ip 2018 Tools, jQuery, JavaScript, HTML, CSS CRM: Siebel Power Communication

NTT is one of the leading telecom company which provides the cloud based solutioning for telecom around the world. VCORE is the CRM System of NTT global which is used by all the business people and used for Generating order and providing services. There are multiple gateways through which approximately 3000 Service Request is received per day and all the automation checks are done within the CRM system to check and identify the root cause of the issues.

Responsibilities

• SPOC for Whole UI transformation with responsive UI which support both 1350 and 1920 pixels

• Implemented timeline view for Order line item tasks for rich UI representation

• Streamlined process to reduce the number of clicks to User to process the Order/Service Delivery process.

• Configured Configurable UI such that UI will not be distorted when Showing/Hiding form applets controls

• Introduced special fonts and SVG files in application which helps clear layout when using responsive UI.

• SPOC for all Open UI Bug Fixes/Enhancements.

• Implemented Custom theme for Application.

• Responsible for Designing HLD, LLD and Creating System Test Cases Core 2.0 (Employer: Conduent India LLP)

Location: Hyderabad, IN Sep ’18 – Apr ‘19

Role: Lead Consultant

Technologies Siebel Open UI -Ip 2018 Tools, jQuery, JavaScript, HTML, CSS, Oracle, Azure Cloud CRM: Siebel Call Centre

Conduent is having ongoing tolling projects in multiple cities in US, Malaysia. Core2.0 is Common Product development for tolling, which will be further used for all Tolling Projects as base product. Responsibilities

• Involved in migrating from IP 2016 to 2018

• Configured Configurable UI such that UI will not be distorted when Showing/Hiding form applets controls,

(Created div based Web Templates and created PM/PR files.)

• Configured Account 360-degree Dashboard view.

• Involved in Test Automation implementation, Migration to Test Environments by Using Rest Calls and SAM implementation for approving workspaces changes.

• SPOC for all Open UI Bug Fixes/Enhancements.

• Implementing Custom theme for Application.

• Responsible for Designing HLD, LLD and Creating System Test Cases Client: LFAB (Employer: Capgemini)

Location: Hyderabad, IN Apr ’18 – Aug’ 18

Role: Senior Consultant, UI-Developer

Technologies Siebel Open UI, jQuery, JavaScript, HTML, CSS, SQL Server CRM: Siebel Financial Services. IP 2016

EttKUND–Siebel(Ett KUND) is one of the business critical systems at LFAB which is one of the front ending applications. Ett KUND provides support to Länsförsäkringars(LFs) customer processes with features and information that do not contain product-specific logic in customer management and sales. The objectives of Ett KUND, based on current market strategies, are:

• To be the single access point where data and functions are grouped together to generate client meetings with existing and new customers.

• To store and provide quality assured information that supports all the roles of customer service regardless of the channel.

• To be the common interface and process that provides functions to implement decisions of customer service.

Responsibilities

• Involved in migrating to IP 2015 to 2016.

• Implemented jQuery accordion and tab view for Form applets using PM/PR files.

• Redesigned User Interface for text area fields in Siebel Open UI by created Custom Plug-in Wrapper and modifying CSS

• Implemented circular colour coding before status fields in list applets based on the value Using PM/PR and CSS.

• Created/Modified Web templates files for new Layout.

• Implemented Custom Solution with Open UI for Recent Records in all screen in one place such that users can see all recent records in Sort order.

• Modified vanilla JS files to restrict Export functionality for all list applets based on responsibility asper GDPR norms

• Created PM/PR files for list applets which will loop all the records and displaying different background colours based on the field values.

• SPOC for all Open UI Bug Fixes/Enhancements.

• Responsible for Designing HLD, LLD and Creating System Test Cases Client: LFAB (Employer: Capgemini)

Location: Hyderabad, IN Jan ’14 – Mar’ 18

Role: Consultant, UI-Developer

Technologies Siebel Open UI, jQuery, JavaScript, HTML, CSS, SQL Server CRM: Siebel Financial Services. IP 2014, 2015

Responsibilities

• Involved in migrating to IP 2014 and then to IP 2015

• Integrated Skype for business with Siebel, with this feature users can have meetings with customers via video/audio calls,

• Write PM/PR files for applets which keeps the fields value as *** for not authorized users, which helps further not adding duplicate records by call centre agents

• Created PM/PR files for Customizing tooltip with Open UI which shows all the necessary fields in tabular format in Name- Value pairs, without dragging the cursor in list applets to check all field values in overview screens.

• Implemented shortest path routing navigation (Integrated with Google Maps) based on User's Meeting Location, which helps the sales reps to plan their meetings.

• Created PM/PR files for list applets which will loop all the records and displaying different background colours based on the field values.

• SPOC for all Open UI Bug Fixes/Enhancements.

• Responsible for attending onsite client meetings and gathering requirements

• Introduced special fonts and SVG files in application which helps clear layout when using responsive UI.

• Customized the Gantt chart applet (modified vanilla js files) which show meetings of sales reps in one day, 2days and in 4 days view so that users can plan and schedule meetings with availability of Salesreps.

• Created PM/PR files for form applets which will add Google map icon next to Address fields and will show address when clicking on the map icon.

• Introduced holiday functionality in Calendar applets (modified scripts in JQFullCalrenderer.js)

• Modified lot of web template files to make the distorted UI into proper layout.

• Coordinating offshore team for the development tasks

• Implemented integration with PM/PR files.

• Responsible for Designing HLD, LLD and Creating System Test Cases Client: LFAB (Employer: Capgemini)

Location: Hyderabad, IN Nov ’12 – Dec’ 13

Role: Associate Consultant, Siebel-Developer

Technologies Siebel, SQL Server

CRM: Siebel Financial Services. Tools 8.1.1.7

Responsibilities

• Configured and Customized the Siebel applications using Siebel Tools in accordance with the business requirements

• Configured the joins and links according to the business requirements.

• Created Client-side Business Service to remove the responsibilities from Users

• Created Client-side Business Service to Delete the Claims, Update partner position

• Working as a support team member and Involved in trouble shooting the complex defects

• Responsible for Designing HLD, LLD and Creating System Test Cases Client: Sun Life (Employer: Capgemini)

Location: Hyderabad, India Sep ’11 – Oct ’12

Role: Associate Consultant, Siebel Developer

Technologies Siebel, SQL Server

CRM: Siebel Financial Services. Tools 8.1

Sun Life Financial is a leading international financial services organization providing a diverse range of protection and wealth accumulation products and services to individuals and corporate customers. Chartered in 1865, Sun Life Financial and its partners today have operations in key markets worldwide, including Canada, the United States. Mainly it is concentrating on the Insurance. The main objective of this project is to provide the quick service to the customer when they called us for their queries in relating to their Insurance. Responsibilities

• Understanding the Business Functionality from 7.7 and replicated in 8.1

• Involved in post upgrade Activities, Involved in Updating PDQs

• Involved in Unit Testing and fixing the post upgrade defects.

• Involved in reviewing of Design and code.

• Worked for the Bulk close of Opportunities Functionality. Client: Thomson Reuters (Employer: HCL Technologies) Location: Hyderabad, India Aug ’10 – Aug ’11

Role: Associate Consultant, Siebel Developer

Technologies Siebel, Oracle 10g

CRM: Siebel eSales. Tools 8.1

Thomson Reuters is the world’s leading source of intelligent information for businesses and professionals. TR provides intelligent, critical information for businesses/professionals in various sectors like healthcare, media, tax and accounting, legal etc powered by the world’s most trusted news Organization (formerly Reuters) across the globe.TR is having in-house Siebel implementation having number of interfaces built with various downstream Applications having Order Management as one of the core Application area. The Siebel CRM service as implemented by Reuters comprises a set of globally consistent, end-to-end working practices, automated by Siebel, that aim to put Reuter’s customers at the heart of their business. Siebel has been deployed within Reuters to provide a single view of the Customer across functional groups (e.g. Service, Sales). The application can be configured and customized via Siebel Tools to extend the functionality. Customization and configuration cover changes and additions to the data model, business logic, user interface and application interfaces. Siebel CRM is designed to give the Thomson Reuters organization a single view of each customer we serve. This single view in turn enables us to improve the quality and consistency of our support for customers and facilitates the generation of new business from these customers worldwide. Responsibilities

• Configured and Customized the Siebel applications using Siebel Tools in accordance with the business requirements

• Configured the joins and links according to the business requirements.

• Created the Business component user properties and applet user properties according to the client requirement.

• Created Static and Dynamic Pick Lists

• Created Drilldowns for User Navigation in the Application

• Configured and customized the Applets, Views, Screens, Business Components and Business Objects through Joins, Links, MVGs and MVLs.

• Also Worked with the Production support team to resolve the issues TRAININGS ATTENDED

• Attended Dev-ops fundamentals training from Microsoft during Feb-19. WORK EXPERIENCE

Organization’s

Name

Designation

Dates of Employment

From Location (City & State)

(DD-MON-YYYY)

To

(DD-MON-YYYY)

Applications Software

Technology LLC

Principal

Consultant

22-Apr-2019

Till Now

Zero 1 Building, Office 702, 7th

Floor CTS No 1512 to 1551, Village

Extension, Vanshaj Society, Pingale

Wasti, Koregaon Park Annexe,

Pune, Maharashtra 411036

Conduent Business

Services India LLP

Systems

Development

Senior Specialist

27-Sep-2018

18-Apr-2019

M, Laxmi Infobahn Tower 1

Ground floor Survey no. 107,

Village Road Gandipet, Kokapet,

Hyderabad, Telangana 500075

Capgemini

Senior Consultant 1-Apr-2018 26-Sep-2018 115/32&35 Plot No 1 Road Number 2 Gachibowli,

Nanakramguda, Hyderabad,

Telangana 500032

Consultant 1-Jan-2014 31-Mar-2018

Associate

Consultant

25-Aug-2011 31-Dec-2013

HCL Technologies Associate

Consultant

19-Aug-2010 23-Aug-2011 Survey No. 30, 34, 35 & 38, Avance Business Hub, Tower H08 Phoenix

Infocity Pvt. Ltd SEZ, Phase 2,

Hyderabad, Telangana 500081

EDUCATION

Course of Study Specialization University Duration College Address Bachelor of

Technology

Information Science

& Technology

Acharya Nagarjuna

University

Apr-2004

Mar-2008

Koneru lakshmaiah college

of engineering, Green

Fields, Vaddeswaram,

Andhra Pradesh 522502

Intermediate

MPC

Board of

Intermediate

May-2002

Mar-2004

Geethanjali College,

Vijayawada, Vinayak

Nagar, Andhrapradesh

SSC

SSC

SSC

May-2001

Mar-2002

Chaitanya Vidyalayam,

Madhira, Khammam -

507203, Telangana

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