Documents Controller / Customer service

With +* years professional experience

Education Certificate in Documents controller

Diplomat in Information Technology

Baccalaureate in Experimental Science

Moroccan addbe8@r.postjobfree.com +971-**-***-**** Abu Dhabi, UAE SKILLED PROFESSIONAL WITH MORE THAN 4 YEARS EXPERIENCE, ENGLISH, ARABIC AND FRENCH SPEAKER, SELF- DISCIPLINED AND DRIVEN INDIVIDUAL WORKING DILIGENTLY TO ENSURE THAT DOCUMENTS CONTROL IS OPERATING EFFECTIVELY, IN ADDITION TO A RICH EXPERIENCE IN CUSTOMER SERVICE AND GENERAL AFFAIRS, LOOKING CURRENTLY FOR A CHALLENGING OPPORTUNITY TO ADVANCE MY CAREER AND ENRICH MY SKILLS. EXPERIENCE

DOCUMENTS CONTROLLER /CUSTOMER SERVICE– MAN ENERGY LLC Dubai, UAE Dec 2018 – Present

■ Documents Controller:

- Verification and review of project contracts.

- Registering and controlling the documents that have been issued, distributed and received.

- Collecting/Scanning/printing/ Numbering & identification of documents.

- Create templates for future use.

- File documents in physical and digital records.

- Manage documents and data on the ERP system.

- Follow up and update the Project Documentation List.

- Registering and controlling the documents that have been issued, distributed and received.

- Collaborate and communicate with managers and project leaders.

- Submit project documentation to the government for approval.

- Report daily and weekly to the client.

- Train employees on how to use and access the documents.

■ Customer service:

- Main coordinator between clients and the company.

- Manage large amounts of inquiries from the clients about the project and the requirements to participate.

- Supervise a team of one assistant and 2 persons in charge of the on-site visits and collection of documents from our customers.

- schedule Daily appointments for site visits.

- Handle complaints by phone, visit and provide appropriate solutions and alternatives within the deadlines

- then follow up to ensure resolution.

- Keep records of customer interactions,

- Follow communication procedures, guidelines, and policies.

- Coordinate Between government section and company about everything linked to customer service.

- Make daily and weekly reports to update the government about the project's progress.

- Attend the project's progress meetings and represent the company for everything linked to customer service.

- Assist the client's project manager to prepare their lists and reports. Achievements:

- Implementation of new policies to facilitate project coordination.

- Implementation of new Time management actions.

- Promotion from customer service staff to Team leader

- Promotion to Project’ Document controller

SOUKAINA

WHO AM I?

CUSTOMER SERVCICE

CREATIVE PROBLEM-SOLVING

TARGETED PERFORMANCE PROPESTECTION ANALYSIS

DOCUMENTS CONTROL

SALES & MARKETING

ADMIN SUPPORT

COMMERCIAL SALES

QUOTATIONS

NEGOCIATIONS

STRENGTHS

INTERESTS

Drawing Swimming Travel

ADMINSITRATION / CUSTOMER SERVICE – GN TEAM START UP ONLINE TRADING COMPANY Casablanca, Morocco June 2016 – Oct 2018

MEDICAL ADMINISTRATIVE ASSISTANT – PSYCHOMOTOR CLINIC Casablanca, Morocco May 2015 – April 2016

EDUCATION & CERTIFICATIONS

FRENCH

ARABIC

ENGLISH

■ Administration:

- Documents Scanning/printing/filing and reference set ups.

- Employees Timesheet reporting.

- Employees Expenses reporting and follow ups.

- Management of office expenses (water, electricity, post office, rental, phone bills, cleaning expenses, furniture, office supplies…)

- Implementation of new office management policies.

- Assisting accounting department at preparing monthly and weekly expenses reports.

- Filing invoices, quotations and purchasing orders in physical and digital records and ensure appropriate storage.

- Assisting general manager in the meetings and prepare MOMs.

- Schedule business trips and book hotels and tickets.

- Coordinate between the manager and the staff to get approvals.

■ Customer service:

- Receive customers complaints, follow up and offer best solutions.

- Tracking customers shipments by system.

- Follow up with the customers regarding the payments and refunds.

- Presenting our products by phone and on social media platforms.

- Managing company’s page on Facebook.

- Assist with placement of orders, refunds, or exchanges.

- Answer questions about warranties or terms of sale.

- Attempt to persuade customer to reconsider cancellation.

- Prepare product reports by collecting and analyzing customer information.

- Managing customers database.

LANGUAGES

UAE based

Single

■ Mobility

■ Marital Status

■ Availability

■ Date of Birth

Immediate

10th Mars 1995

IT SKILLS

Word

ERP

Excel

INFORMATION TECHNOLOGY

Specialized institute of Applied Technology, Casablanca - Morocco 2016 BACCALAUREATE – EXPERIMENTAL SCIENCES

Okba Highschool, Casablanca - Morocco 2014

- Responsible for maintaining and updating patient medical records.

- File Medical documents in physical and digital records.

- Communicating with insurance companies and prior authorization requests.

- Entering patient information into a customer information system.

- Ensuring customer satisfaction and assisting them with issues/concerns related to their health.

- Answering telephonic and e-mail inquiries in a timely manner.

- Schedule patients’ appointments for consultations, evaluations, treatments, follow-up, or re-evaluation.

- Update and maintain patients’ health records

- Responsible for verifying appropriate patient identification on the documents.

- Validate payment methods and medical insurance coverage.

- Maintaining the front desk and reception areas

- Greet patients and directs them to appropriate departments

- Answer multiple phone lines; directs calls

- Assist patients to complete forms and processes patient-related paperwork

- Make follow-up appointments for patients and calls patients to confirm appointments

- Order office supplies, manage facility maintenance and office equipment repairs as necessary

DOCUMENTS CONTROLLER CERTIFICATE

Zabeel International Institute of Management & Technology-Dubai-UAE 2020 PowerPoint

FIELDS OF EXPERIENCE

ENERGY

MEDICAL RETAIL

HEALTHCARE

CONTRACTING

ENGINEERING

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