: +919********* (Voice & WhatsApp)
Email: email@example.com, firstname.lastname@example.org
~ CAREER OBJECTIVE ~
A high performing Hospitality Industry professional with significant cross functional experience(Almost 16Years) in the realm of Client Relationship Management / end to end Hotel Operations - Administration / Food & Beverage / Sales & Marketing business striving to be a key player in achieving organizational objectives in the International Market.
A result driven professional with around 16 years of experience in the Hotel Industry across locations.
Currently working with “Stella HoteL Dlx-(Bathinda, Punjab)”, India as a “General Manager”-(44+ Modern Decorated Rooms-(Including, Deluxe, Executive Suites, Royal Suites), 03Restaurants-(Including 01 Multicuisine Restaurants, Roof Top Restaurant, 01Coffee Shop), Bar, 04 Banquets Halls-(Apprx 50 to 350 Pax Capacity), Terrace Swimming Pool with Open Air Terrace Lawn -(Apprx 50 - 75 Pax Capacity), American Gold Gym, Ample Parking.
Possesses unique blend of creative flair and passion for room, food, strong business sense and engaging inter-personal skills along with significant ability to understand client's requirement / complaints suggesting viable solutions to their queries.
Strong record of streamlining operations and improving service while preserving the highest level of quality; natural ability to create enthusiastic productive working environments with customer- oriented professionals.
Very strong analytical skills with expertise in resolving escalated customer service issues.
Adept at streamlining workflow, creating a motivated team and work environment to meet Possess excellent communication skills that have been honed through interacting with people.
Having 03 years Diploma in Hotel Management from I.T.M.-(Institute of Technology And Management), Kolkata-(Calcutta), India- in the year of, 2004.
# Completed “06th Month’s” Industrial Training from The Hotel “The Golden Park”- (Earlier it was under Choice Hospitality Group of India Hotels) Kolkata(Calcutta), India in the year - 2002.
# Attended “Banquet’s Parties” Servicing in the Hotel “Taj Bengal” and “Hotel Hindusthan International (HHI)” Kolkata-(Calcutta). India
--: CAREER GLIMPSE :--
“Stella Hotel”(Formerly known as Best Western Plus Stella Hotel), Bathinda Punjab. India. > Mar’19 – Present
## “General Manager”
“BABA Resort”(Formerly known as Victoria Continental Inn – A Continent Hotels & Resorts, Worldwide), Kasauli-Dharampur, Himachal Pradesh. India. > Mar’18 – Mar, 2019
# “General Manager”
“The MSG Resort, Haryana- (Formerly known as SMG Hotels & Resorts), India. >Oct ’2016 - Jan, 2018
# “Asst. General Manager”
“The Grand Dragon”, Ladakh-(J&K),(The Grand Dragon Group of Hotels), India. >Sep ’2015 - Sep, 2016
“Hotel Bangalore International”,(Nalapad Group of Hotels) Bangaluru, India >Sep ’2011 - Aug, 2015
# “Food & Beverage Manager”
“The Mirador”, Mumbai, India >Sep ’2010 - Sep, 2011
# F&B Service “Outlet Manager”
“The Lalit Ashok” (The LaLiT Group of Hotels), Bangalore, India >Jul ’2008 - Aug, 2010
# F&B Service “Executive”
“IHG Crowne Plaza-The Suryaa”, (InterContinental Hotel Group), New Delhi, India >Mar ’2007 - Jul, 2008
# F&B Service “Senior Captain”
“Best Western Hotel Madhuban”, Dehradun, India >Apr ’2006 - Feb, 2007
# F&B Service “Captain”
“The Sojourn” Salt Lake, Kolkata, India >May ’2004 - Mar, 2006
# F&B Service “Senior Steward”
AREAS OF EXPERTISE
Client Relationship Management
Restaurant, Banquet, Bar Management
Networking/Sales & Marketing
Telle calling Summery
Daily Profit & Loss & Balance Sheet
Operations and Administration Functions ::
Demonstrated excellence in discharging the overall responsibility for end to end operations of the Hotel.
Adept at establishing expected standards for service to guests and members, decor, housekeeping, food quality, and banquet operations, reservation, account.
Proficiency in independently handling the entire hotel business unit, starting from greeting guests, making them comfortable, billing till the client delivery.
Develop SOP for all department of Hotel, making budget, MIS Report, Daily Business reports.
Manpower Planning, Menu Planning, Layout Planning, Event Co-ordination, development and execution of business plans sales efforts to utilize unused room nights were major part of my responsibilities
Maintaining daily Hotel/Resort functions, correspondence, e-mails & commercial visits to the corporate etc.
Skillfully answering visitors' inquiries about the hotel and its products or services, directing visitors to their destinations, sorting and handing out mailers or correspondence.
Liaising with Local & District Administration, Transportation, Hospitality, Protocol, Union matters, Travel arrangements for officials and guests.
Client Relationship Management :: Dail
Maintaining cordial relations with customers to sustain the quality of the business.
Building & maintaining healthy relations with clients; ensuring maximum customer satisfaction for referral business and program.
Interacting directly with customers to analyze requirements and customize products to suit needs.
Rendering suggestions to corporate and individual clients for enhanced satisfaction.
Regularly interacting with guests and taking feedback from them to provide better and better services.
Team Management ::
Managing the team for better performance and efficiency, allocate work to the HOD’s.
Educate the staff on 100% guest satisfaction & Regular training classes.
Ensure all departments must report their developments & activities to the senior management.
Exercising strong interpersonal communication skills with customers and department personnel
Accepting assignments with an open, cooperative, positive and team-oriented attitude.
ACADEMIC CREDENTIALS / ACHIEVEMENTS
Passed Madhyamik under W.B.B.S.E. with 50. 54 % marks with 2nd Division in the year, 1994
Appeared Higher Secondary (10+2) Examination under W.B.C.H.S.E.
Having Knowledge of Computer in “WINDOW – 2007” & “MICROSOFT OFFICE EXCEL & “I.D.S” & “INTAP” and OPERA Software Packages.
Father’s Name: Late Sudeb Chakraborty
Date of birth: 05th December, 1975
Languages known: English, Bengali and Hindi - (Speak, Read, Write – Fluent, Native)
Marital Status Married
Interests: Fond of Listening Music and Fond of Reading Magazine
Passport Details: R4891724. (Kolkata)
Date of issue // Expiry: 20.09.2017 // 19.09.2027
Permanent Address: Madhya Bangla, P.O.- Batanagar, P.S.-Maheshtala, Kolkata-700140, INDIA.
Dated: / / 2020 SAMRAT CHAKRABORTY
1. Mr. Sutirtha Bose
General Manager of Hotel Bangalore International, Bangalore, India
2. Mr. Deepayan Mukherjee-(Mukhupadhyaay)
Ex. GM of Hotel The Oasis, Vadodara & The One Leap(Life Coach), Bangalore, Karnataka, India
3. Mr. Ranjit Choudhury
Ex. F.O.M. Best Western Hotel Mdhuban, Dehradun, India / Presently Famous Actor in Bollywood
4. Mr. Vipin Sharma
Ex. HRM. “The MSG Resort, Haryana, India.
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