ANNE ROCHELLE B. CAPONPON

Park Road, Fujairah UAE

Mobile #: +971-*********

Email Add: addban@r.postjobfree.com

Availability: Immediate

EDUCATION

Course : HOTEL AND RESTAURANT MANAGEMENT

School/University: Bulacan Polytechnic College

Location : Malolos, Bulacan

Date : March 30, 2008

PERSONAL DATA

Date of Birth : October 6, 1988

Gender : Female

Civil Status : Single

Nationality : Filipino

WORK EXPERIENCE:

1. Position : Front Desk Associates

Duration : March 26, 2018-March 24, 2020 (End of Contract) Company : Thumbay Physical Therapy and Rehabilitation Hospital/Thumbay Clinic Elite Location : Al Jurf 1 Ajman/ AL Rashidiya Ajman

Job Description:

Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.

Maintains patient accounts by obtaining, recording, and updating personal and financial information.

Ensures availability of treatment information by filing and retrieving patient records.

Maintains operations by following policies and procedures; reporting needed changes.

Contributes to team effort by accomplishing related results as needed.

Register and open file for the guest and send them to respective doctors.

Receive and sort daily mail/deliveries/couriers

Photocopy, Scan and fax important documents.

Responsible for approval or disapproval of insurance claims

Accept the applications for insurance claims.

Update the records after approval of claims

Making follow-up calls to clients in order to process payments, confirm appointments and set new appointments

Greet and check in patients in a friendly manner Collecting copayments, Verify insurance benefits for all patients.

Effectively communicate via phone, email, or in writing with physicians, nursing homes, and pharmacies regarding approvals and denials.

Research and resolve prescription adjudication rejections, ensuring patients receive their medications within established patient standards

2. Position : Executive Secretary/Admin Staff

Duration : July 1, 2011-March 24, 2018

Company : PLASTERGLASS MANUFACTURING INC.

Location : Quezon City, Philippines

Job Description:

Update contact information of employees, customers, suppliers and external partners

Monitors the time in and out of the laborers for payroll purposes.

Informing the laborers and sending them the memorandums of the company.

Preparing Quotations, Offer letters and Billings to the clients

Preparing the needed request letters on the site.

Prepares the needed requirements of the staff for their mandated benefits.

Monitoring the schedules and locations of the engineer’s site.

Follow up and collecting client’s payments.

Photocopy, Scan and fax important documents

Answer phone calls, inquiries and redirect them when necessary

Evaluates suppliers on the basis of the price, quality and speed of delivery and their products services.

Develop and maintains files/Receive and sort daily mail/deliveries/couriers

Update appointment calendars and schedule meetings/appointments

Handles the request and needed documents of the staffs.

Divided tasks into assignments, delegate responsibilities to committee members, and ensure that assignments are finished on time

3. Position : Telephone Operator

Duration : July 5, 2010-May 10, 2011

Company : CHERRY FOODARAMA INC.

Location : Quezon City, Philippines

Job Description:

Operate switchboard and routes incoming calls to appropriate departments.

Utilize public address, paging, and voice mail systems to ensure proper routing of calls.

Perform miscellaneous job-related duties as assigned

Photocopy, fax and scan important documents.

Assist customers by answering questions and transferring telephone calls to departments and stores in a professional and efficient manner

Strong computer proficiency, including Word, Excel, Outlook and PowerPoint

Professional speaking voice

4. Position : Cashier/Receptionist

Duration : June 3, 2009-April 3, 2010

Company

Location

: SIZZLIN’ PEPPER STEAK

: Quezon City, Philippines

Job Description:

Handle cash transactions with customers

Scan goods and collect payments

Issue receipts, refunds, change or tickets.

Make sales referrals, cross-sell products and introduce new ones

Resolve customer complaints, guide them and provide relevant information

Greet customers when entering or leaving establishments. 5. Position : Receptionist

Duration : November 2008-April 2009

Company : Holy Child Educational Foundation

Location : Pampanga, Philippines

Job Description:

Answers phone calls in a pleasant, informed manner for the purpose of providing information and creating a good image of the school.

Greets all incoming students, families and guests respectfully and professionally

Develops a positive, welcoming and caring climate in the Front Office.

Receives and refers visitors, takes telephone calls and messages, and provides routine information upon request.

Assists students and others with routine problems and will refer non-routine items to a supervisor.

Receives, counts, opens, unpacks, dates, stamps, records, sorts and distributes incoming mail, documents, books, materials and supplies following established procedures

Assists in all aspects of maintaining a professional front office and directing incoming phone calls to the appropriate staff member in a timely, professional manner, filing and copying and faxing of sensitive information.

6. Position : Cashier/Sales Lady

Duration

Company

Location

: May 2008-October 2008

: SURPLUS SHOP INC.

: Sta. Rosa Laguna

Job Description:

Handle cash transactions with customers

Scan goods and collect payments

Issue receipts, refunds, change or tickets

Make sales referrals, cross-sell products and introduce new ones

Resolve customer complaints, guide them and provide relevant information

Greet customers when entering or leaving establishments

Maintain clean and tidy checkout areas

Keep reports of transactions

CHARACTER REFERENCE:

Cristina Benavidez Ma.EmeldaTeodoro Sidheequl Akber Mary Grace Canlas Accountant Restaurant Manager Clinic Supervisor Document Controller Plasterglass Manufacturing Inc. Sizzling Pepper Steak Thumbay Clinic Elite China Petroleum Pipeline

+63-917******* +63-927******* +971-******** +971-********

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