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Social Media Customer Service

Location:
Egypt
Posted:
May 20, 2020

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Resume:

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Ahmed Abd Elmageed Mohamed (MBA &ICA)

Anti Money laundry officer in compliance department at Qatar national bank.

- Date of birth: 24-9-1989.

- Nationality: Egyptian.

- Marital status: Married.

- Military status: done.

- Address: 16 High dam, Abou Elnomrus, Giza, Egypt.

- Mobile number: +201*********

- E-mail address: addb90@r.postjobfree.com & addb90@r.postjobfree.com Experience

Anti Money laundry officer in compliance department at Qatar national bank.

December 2017 – present

- Combat and monitor any Anti-Money Laundering activities

- Follow up on the AML system alerts.

- Review and investigate branches feedback regarding AML system alerts. Prepare suspicious transactions reports.

- Approve transactions related to CBE instructions and procedures requested by Anti-money laundering unit.

- Ensure the implementation of any fraud or money laundering activities either by bank's employees or by third party associated with the bank.

- Follow up on branches regarding the regular updating of clients' account information and documentation.

- Approve exceptional transactions based on the processing units requests. Monitor the "know your customer" and the "due diligence process”:

- Ensure all the necessary "know your customer" and the "due diligence process" are carried out appropriately to ensure that the client is of a type acceptable to the bank.

- Check appropriate documents related to Know your customer and due diligence and ensure that they are complete.

- Spread and ensure anti-money laundering awareness among bank employees: address all anti-money laundering information and instructions for branches' employees Page2

- Conduct training to ensure that bank's employees remain competent during their employment, particularly in the context of understanding changing regulatory standards related to anti money laundering

- Coordinating with the IT and Business Analysis & Integration teams regarding the implementation of the EMLCU requirements for GOAML system.

- Filing SARs& STRs in XML format and validating the files to be submitted on the GOAML system and amend the files if contains errors.

Senior Anti Money laundry investigator in compliance department at HSBC January 2016 – November 2017 (one year and 11 months)

- Conduct investigative/intelligence research of potential fraud, money laundering, terrorist financing, and other financial crimes activities.

- Conduct investigative/intelligence analyses of collected information derived from varying internal, commercial, and open sources systems.

- Prepare DRAFT Suspicious Activity Reports (SARs) and other written investigative/intelligence products to support judgments, decisions, and recommendations.

- Demonstrating an in-depth understanding of banking, fraud, and anti-money laundering risks across all business units.

- Analyze information from investigation detail and escalating to higher level management and/or work with AML/Fraud investigators to obtain any missing information.

- Construct written narratives to support investigations in accordance with strict quality standards.

- Meet key team performance standards while additionally setting personal performance goals.

- Work effectively across varying groups and teams within the organization. Senior Customer Service Executive in payment and cash management at HSBC Commercial Banking October 2012 - December 2015 (3 years 3 months)

- Participate in the deal team to work out the Client Service proposition, SLA and support model as per client’s requirements

- Participate in the PIR and follow up on feedback related to user training and services

- Provide designated single point of contact to handle customer’s queries / operational issues on PCM products – Foreign Currency and Clearing, Receivables, Payables, Corporate Cards and Liquidity, as well as

- Channels or HSBCnet as appropriate – and provide resolution

- Support clients on their Channel related enquiries, train clients on HSBCnetusage etc.

- Measure/track customer satisfaction with our services by putting in place a Voice of the Customer

(VoC) survey

- Act as consultant and focal point of contact on all aspects of cash management needs. Identify cross- selling opportunities and close the same directly (or by referral to the Sales team) to further deepen penetration in the Clients’ wallet.

- Protect revenue from existing clients, monitor revenue on a regular basis. Evaluate trends, revenue gaps through close tracking of account balances, transaction volumes and taking appropriate actions to maximize opportunities

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- Defend the business in competitive situations, seek stakeholder engagement as required, lead re-pricing exercise as required

- Promote PCM business, values and awareness of PCM through actively soliciting participation in regional polls and surveys like Asia Money Poll, Euromoney Poll, Greenwich Survey and annual Customer Satisfaction survey. Similarly for Client events. Liaise / support GRMS and RMs on clients’ service needs and managing clients’ expectation.

Education

Cairo University- Faculty of commerce (English section) Master of Business Administration (M.B.A.), Finance and investment, 2013 - 2016 Grade: Good

International compliance association (ICA)

Certification in anti money laundry and sanctions 2016 Helwan University Cairo – faculty of Arts

Mass communication bachelor, public relations and advertising, 2007 – 2011 Grade: Good

Certifications

Counter proliferation Finance workshop

October 2019

Treasury products

August 2019

Master of Business Administration (MBA)

June 2016

International compliance association (ICA)

July 2016

BA in mass communication

September 2011

Projects

GOAML Tool in Qatar national bank.

April 2019

Merger and acquisition in banking sector.

January 2016

Research about the factors that affect the customer experience in the retail banking January 2014

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Languages

Arabic

(Native or bilingual proficiency)

English (Full professional proficiency)

Skills & Expertise

Anti-Money Laundering

KYC&CDD

Compliance

Sanctions

Proliferation finance

Counter Terrorist financing

Treasury products

Teamwork

Financial Analysis

PowerPoint

Team Management

Microsoft Excel

Microsoft Word

Leadership

Public Relations

Social Media

Time Management

Online Marketing

Team Leadership

Customer Service

Microsoft Office



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