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Machine Operator Customer Service

Location:
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Posted:
May 20, 2020

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Resume:

GINA L. MALIGSA

Shabiya **, Abu Dhabi, UAE

Contact No.: 055*******/054*******

Email Add: addb5l@r.postjobfree.com

OBJECTIVE:

Aspiring to obtain a position as a Receptionist, Admin, Sales Coordinator, Accountant and any position available in a dynamic environment, to handle calls for the corporation, respond to simple queries and route calls to the proper person, and improving my roles as I enhance my customer service abilities and acquire knowledge about different services. PROFESSIONAL EXPERIENCE:

Accountant

Mifi Electronics

Sheikh Zayed Rd., Trade center 1, Dubai, UAE

February 2019 – up to present

Prepare the salary sheet/pay slips every month.

Analyze on which the company gets the best profit. Keep the records of everyday transactions. (Cash Flow) Monitoring of Company’s expenses.

Give a suggestion to my Employer in every situation. Customer Service/Telesales/Admin Coordinator

Mifi Electronics

Sheikh Zayed Rd., Trade center 1, Dubai, UAE

June 26 2018 – January 2019

Answers to all queries about Home Internet Connection. Assist the customers to apply for a new connection and help them in beyond their expectations.

Keep the record of the sales of every agents. Receive reports form the BO and inform/update the agents for the status of their sales. Escalate if there is an issue so we can serve the customer in our best. Report to the Management before end of the day and discuss immediately if there is some problem/difficulties by our agents so we can find a better solution. Customer Care cum Consultant Associate

Migration Gateways

Al Maktoum Street Deira, Dubai

February 11, 2018 – June 25, 2018

Answers customers inquiry. Explain the process on how to apply for Canada Working Permit and Permanent Resident Visa. Seek and convinced customers to register and start the case.

Customer Service Associate/Call Centre Agent

Convergys Philippines

Nuvali Sta. Rosa Laguna

September 29, 2015 up to January 31, 2018

Handling high volume of calls and inquiries, customer’s complaints and any other concern. Process the payment for the Customer, navigate them on how to access their account online and other related issues. Provide a good and excellence Customer serviceto the customers and make them feel satisfied. Let the customers feel that they are valued and give them the assurance that their issue will be resolve and make them feel that we are always willing to help them. Sometimes do the outbound calls to the Customer. Ability to work under pressure and in graveyard shift. Office Receptionist and Admin Staff

GB Summit Group of Company

Buhay na Tubig, Imus, Cavite

May 2013- Aug 2015

Multi-tasking job. As a Receptionist, I am welcoming guest and visitors. I will have an accurate and complete list of the guest came to our Company, take down the minutes, interviewed the applicants in our Company, schedule and remind the meeting to my respective Employer, attend the meeting for their Businesses. Do the financial report weekly, deposits and withdrawn the cash if necessary Checks monitoring, and process the payroll every month.

Barangay Clerk

Barangay Mambog 3, Barcoor, Cavite

April 2012 – March 2013

Issued Barangay Clearance and CTC to our fellowmen. Serves community in order to make them feel happy and satisfied. Assist to the problems which I think I might help them. Keep the record of the Barangay accurate and completely. Report to our Barangay Captain every end of the duty if what happened to the Barangay on that day. Barangay Treasurer

Barangay Mambog 3, Barcoor, Cavite

January 2009 – October 2011

Do the financial report of the Barangay every end of the monthand report to our Barangay Captain and its Councilor about the financial status. Taking care of the Asset and Liability of the Barangay. Attend seminars regarding Financial Stability of the Barangay. Deposits and withdrawn cash every month. Monitor the income and expenses of the Barangay. Process the payroll, and serve the Community. Barangay Clerk

Barangay Mambog 3, Barcoor, Cavite

August 2008 – December 2008

Issued Barangay Clearance and CTC to our fellowmen. Serves community in order to make them feel happy and satisfied. Assist to the problems which I think I might help them. Keep the record of the Barangay accurate and completely. Report to our Barangay Captain every end of the duty if what happened to the Barangay on that day. Direct Selling Company

Avon, Natasha, MSE, Boardwalk, Sundance

October 2004-December 2010

Buy the products of Avon, Natasha,Sundance etc. and sell it to my friends, colleague, and relatives. Demonstrate and teach them on how to use our new product and explained how high is the quality of it. Collect their payment every week and continuous to sell products until it was sold out.

Machine Operator

Annie’s Candy

Buhay na Tubig, Imus, Cavite

January 2004 – June 2004

Operate the machine to produce the ube/langka candy which is distributed to other stores and Merchandiser. Team work is noticed. Report to our Supervisor every end of shift.

Machine Operator

Annie’s Candy

Buhay na Tubig, Imus, Cavite

March 2001 – September 2001

Operate the machine to produce the ube/langka candy which is distributed to other stores and Merchandiser. Team work is noticed. Report to our Supervisor every end of shift.

TRAINING TO BE ATTENDED:

1. Exclusive Calls Telemarketing Inc.

August 11 – 15, 2015

Sta Rosa, Laguna

2. Convergys Philippines

Macy’s Omnichannel

November 06, 2016

Nuvali Sta. Rosa Laguna

KEY SKILLS AND QUALIFICATION:

1. Top agent for the first quarter of 2016 (Perfect Attendance & Highest Score) 2. Customer Service Oriented – Ability to deal with irate customers using excellent interpersonal- communication skills

3. Understands new concept easily – Quick learner

4. Ability to handle stress

5. Reliable

6. Know how to motivate people and leadership skills 7. Analytical abilities

8. Teamwork management

9. Can do a multi-tasking job.

EDUCATIONAL BACKGROUND

Vocational : Knowledge Institute

Accounting for Non Accountants

Aug. 2020 – October, 2020

Vocational : Xavier Technical Training Center Corp. English Proficiency

Tertiary : Saint Michel’s College of Laguna

Bachelor of Secondary Education (BSED)

1999 – 2000

Secondary : Gulod National High School

Gulod, Cabuyao, Laguna

1995 - 1999

Primary : Gulod Elementary School

Gulod, Cabuyao, Laguna

1989 - 1995

PERSONAL PROFILE

Age : 37

Date of Birth : October 09, 1982

Place of Birth : Cabuyao, Laguna

Sex : Female

Citizenship : Filipino

Religion : Roman Catholic

Civil Status : Married

Language Spoken : English, Tagalog

CHARACTER REFERENCES:

Available Upon Request

I hereby attach my signature to certify that all the above information is true to the best of my knowledge. Gina L. Maligsa



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