GINA L. MALIGSA
Shabiya **, Abu Dhabi, UAE
Contact No.: 055*******/054*******
Email Add: addb5l@r.postjobfree.com
OBJECTIVE:
Aspiring to obtain a position as a Receptionist, Admin, Sales Coordinator, Accountant and any position available in a dynamic environment, to handle calls for the corporation, respond to simple queries and route calls to the proper person, and improving my roles as I enhance my customer service abilities and acquire knowledge about different services. PROFESSIONAL EXPERIENCE:
Accountant
Mifi Electronics
Sheikh Zayed Rd., Trade center 1, Dubai, UAE
February 2019 – up to present
Prepare the salary sheet/pay slips every month.
Analyze on which the company gets the best profit. Keep the records of everyday transactions. (Cash Flow) Monitoring of Company’s expenses.
Give a suggestion to my Employer in every situation. Customer Service/Telesales/Admin Coordinator
Mifi Electronics
Sheikh Zayed Rd., Trade center 1, Dubai, UAE
June 26 2018 – January 2019
Answers to all queries about Home Internet Connection. Assist the customers to apply for a new connection and help them in beyond their expectations.
Keep the record of the sales of every agents. Receive reports form the BO and inform/update the agents for the status of their sales. Escalate if there is an issue so we can serve the customer in our best. Report to the Management before end of the day and discuss immediately if there is some problem/difficulties by our agents so we can find a better solution. Customer Care cum Consultant Associate
Migration Gateways
Al Maktoum Street Deira, Dubai
February 11, 2018 – June 25, 2018
Answers customers inquiry. Explain the process on how to apply for Canada Working Permit and Permanent Resident Visa. Seek and convinced customers to register and start the case.
Customer Service Associate/Call Centre Agent
Convergys Philippines
Nuvali Sta. Rosa Laguna
September 29, 2015 up to January 31, 2018
Handling high volume of calls and inquiries, customer’s complaints and any other concern. Process the payment for the Customer, navigate them on how to access their account online and other related issues. Provide a good and excellence Customer serviceto the customers and make them feel satisfied. Let the customers feel that they are valued and give them the assurance that their issue will be resolve and make them feel that we are always willing to help them. Sometimes do the outbound calls to the Customer. Ability to work under pressure and in graveyard shift. Office Receptionist and Admin Staff
GB Summit Group of Company
Buhay na Tubig, Imus, Cavite
May 2013- Aug 2015
Multi-tasking job. As a Receptionist, I am welcoming guest and visitors. I will have an accurate and complete list of the guest came to our Company, take down the minutes, interviewed the applicants in our Company, schedule and remind the meeting to my respective Employer, attend the meeting for their Businesses. Do the financial report weekly, deposits and withdrawn the cash if necessary Checks monitoring, and process the payroll every month.
Barangay Clerk
Barangay Mambog 3, Barcoor, Cavite
April 2012 – March 2013
Issued Barangay Clearance and CTC to our fellowmen. Serves community in order to make them feel happy and satisfied. Assist to the problems which I think I might help them. Keep the record of the Barangay accurate and completely. Report to our Barangay Captain every end of the duty if what happened to the Barangay on that day. Barangay Treasurer
Barangay Mambog 3, Barcoor, Cavite
January 2009 – October 2011
Do the financial report of the Barangay every end of the monthand report to our Barangay Captain and its Councilor about the financial status. Taking care of the Asset and Liability of the Barangay. Attend seminars regarding Financial Stability of the Barangay. Deposits and withdrawn cash every month. Monitor the income and expenses of the Barangay. Process the payroll, and serve the Community. Barangay Clerk
Barangay Mambog 3, Barcoor, Cavite
August 2008 – December 2008
Issued Barangay Clearance and CTC to our fellowmen. Serves community in order to make them feel happy and satisfied. Assist to the problems which I think I might help them. Keep the record of the Barangay accurate and completely. Report to our Barangay Captain every end of the duty if what happened to the Barangay on that day. Direct Selling Company
Avon, Natasha, MSE, Boardwalk, Sundance
October 2004-December 2010
Buy the products of Avon, Natasha,Sundance etc. and sell it to my friends, colleague, and relatives. Demonstrate and teach them on how to use our new product and explained how high is the quality of it. Collect their payment every week and continuous to sell products until it was sold out.
Machine Operator
Annie’s Candy
Buhay na Tubig, Imus, Cavite
January 2004 – June 2004
Operate the machine to produce the ube/langka candy which is distributed to other stores and Merchandiser. Team work is noticed. Report to our Supervisor every end of shift.
Machine Operator
Annie’s Candy
Buhay na Tubig, Imus, Cavite
March 2001 – September 2001
Operate the machine to produce the ube/langka candy which is distributed to other stores and Merchandiser. Team work is noticed. Report to our Supervisor every end of shift.
TRAINING TO BE ATTENDED:
1. Exclusive Calls Telemarketing Inc.
August 11 – 15, 2015
Sta Rosa, Laguna
2. Convergys Philippines
Macy’s Omnichannel
November 06, 2016
Nuvali Sta. Rosa Laguna
KEY SKILLS AND QUALIFICATION:
1. Top agent for the first quarter of 2016 (Perfect Attendance & Highest Score) 2. Customer Service Oriented – Ability to deal with irate customers using excellent interpersonal- communication skills
3. Understands new concept easily – Quick learner
4. Ability to handle stress
5. Reliable
6. Know how to motivate people and leadership skills 7. Analytical abilities
8. Teamwork management
9. Can do a multi-tasking job.
EDUCATIONAL BACKGROUND
Vocational : Knowledge Institute
Accounting for Non Accountants
Aug. 2020 – October, 2020
Vocational : Xavier Technical Training Center Corp. English Proficiency
Tertiary : Saint Michel’s College of Laguna
Bachelor of Secondary Education (BSED)
1999 – 2000
Secondary : Gulod National High School
Gulod, Cabuyao, Laguna
1995 - 1999
Primary : Gulod Elementary School
Gulod, Cabuyao, Laguna
1989 - 1995
PERSONAL PROFILE
Age : 37
Date of Birth : October 09, 1982
Place of Birth : Cabuyao, Laguna
Sex : Female
Citizenship : Filipino
Religion : Roman Catholic
Civil Status : Married
Language Spoken : English, Tagalog
CHARACTER REFERENCES:
Available Upon Request
I hereby attach my signature to certify that all the above information is true to the best of my knowledge. Gina L. Maligsa