Chromalloy Gas Turbine (Subsidiary of Sequa) Dec 2015- May 2020
Orangeburg NY (2015—2016)
PBG & Fort Lauderdale, FL (2016-Present)
Global Helpdesk Administrator
Responsible for assisting all global local techs with any issues they cannot fix themselves.
Responsible for answering escalated level 3 tickets.
Responsible for Global Help Desk after hours calls along with one tech in the UK.
Responsible for deployment managing the Global Helpdesk System and creating the categories for the local sites to use before we went live.
Responsible for running the weekly meetings with global techs to help keep communication in our department flowing and to allow techs to share any issues they couldn’t correct.
Assisted with Infrastructure projects for our Florida, and Georgia sites such as rewiring the whole building and assisting in the IP switch over.
Migrated accounts globally from Exchange 2010 to Office 365 hybrid environment.
Covered other Chromalloy sites in the US physically when needed for coverage.
Physically covered both New York offices as well as the one in Windsor Connecticut.
Responsible for the file server migration from our Connecticut office to our data center in Cedar Knolls New Jersey.
Assumed responsibility for Quantum ERP system in the Fort Lauderdale office in March 2018.
Sequa Corporation Oct 2014- Dec 2015
(Parent company of Chromalloy)
IT Help Desk Technician
Upon full time employment I have additional responsibilities in addition to previous responsibilities while under contract via Robert Half Technologies
Field all Help Desk calls for in house and remote users of Sequa and Chromalloy
Assist in the implementation of new group policy changes in order to better secure the network and user devices
Assist in the implementation of MDM (Mobile Device Management) application.
Manage and troubleshoot Citrix applications including XenApp 6.5 patch upgrades and load balancing all applications across different servers
Troubleshooting and managing Sharepoint 2010
Implemented a Windows Deployment System to deploy images to PCs to minimize deployment time as well a proactive disaster recovery method
Responsible for ordering new mobile devices for new employees and/or upgrades for existing users.
Responsible for setting up and verify warranty repairs from our vendor
Responsible for troubleshooting of Symantec backup exec issues
Responsible for maintaining implementing group policy
Point of contact for troubleshooting outlook connectivity issues for most Chromalloy sites
Maintain and upgraded the pension program BENXL from Server 2003 to Server 2008 R2 and published to Citrix for stability and load balancing purposes.
Experience with vSphere with deploying servers and managing servers and snapshots
Troubleshoot MAC OS issues
Robert Half Technology Sept 2013- Oct 2014
IT Help Desk Technician (Contract)
Main responsibility was to help lead and complete a time consuming project to transition 2,300 Chromalloy users from Lotus Notes to Outlook.
Responsible for Help Desk tickets for both Chromalloy and the parent company Sequa Corporation
Responsible for mobile phone activations, equipment changes and troubleshooting issues with the mobile devices
Responsible for creation of documentation on set up and use of Outlook 2010 client to be distributed to admins for each Chromalloy site across the globe
Responsible for new computer builds and migration of data for users
Responsible for isolating new malware not detected by mainstream programs before spreading across the network
Responsible for creating and maintaining an inventory list of devices such as desktop, laptop, and mobile devices in order to track assets accurately
Responsible for managing Symantec Endpoint Protection for Sequa Corporation
Responsible for installing/upgrading Chromalloy users with Trend Micro
SRSSoft Sept 2012 - March 2013
Technical Support Analyst
Provided technical support for SRS EHR/EMR software for over 5,200 providers promptly within our four hour service level agreement
Performed upgrades for practices to the current version of the software on the primary server, EDS server and client workstations
Performed upgrades after hours if required to minimize downtime for the practice
Performed SQL maintenance to stay compliant with Surescripts e-prescribing requirements
Responsible for setting up SQL replication or Robocopy backup depending on the topology of the client
Responsible for working late shift at least once a month to cover clients in the west coast and Hawaii time zones
Responsible for adding providers to the Surescripts network in order to e-prescribe
Responsible for optimizing IIS in order to work with SRSsoft smoothly
Install SRS with SQL and IIS as a server on laptops for providers that are required to be off site without internet access in order to pull charts for patients to minimize downtime.
Constructure Technologies LLC Nov 2011 – Sept 2012
IT Help Desk Technician (Contract)
Provided Desktop/Laptop technical support for over 600 employees in the United States and Puerto Rico
Respond to user service requests and expediently resolve trouble ticket to maximize system uptime
Microsoft Server family installation, administration and support
Exchange Server family installation, administration and support
Blackberry Enterprise Server installation and administration
Responsible for all Windows operating system upgrades and installations
Responsible for all Microsoft Office upgrades and installations
Remote desktop support via WebEx to support employees in various locations
Identify, isolate and repair computer equipment showing wear and tear as well as during preventative maintenance routines
Deploy and roll out new workstations and or laptops for new hires
Configured and performed regular backups in Symantec Backup Exec
Increased security and performance of systems by initiating installation of new anti-virus software and critical operating system updates
Installation of important business construction programs such as Heavybid and Heavyjob by HCSS.
Responsible for VPN installations/configurations
Managed requests for FTP including creating new users, modifying permissions, restricting access in Serv-U.
Installation and configuration of Microsoft Lync and OCS
AAccess Network Communications, Inc., New City, NY Sept 2006 – Nov 2011
Junior Network Administrator / Junior Systems Integration Technician
Junior Systems Integration Technician supporting multiple mixed topology network environments for an outsourced IT management firm
Primary field technician for all onsite hardware and server installs/upgrades and upkeep
Provided small/medium businesses excellent customer satisfaction through onsite support, remote support, troubleshooting, repair, and new system integrations.
Solution research, procurement, assembly, configuration, and roll out for all hardware/software resources.
Responsible for all in-house PC troubleshooting, repairs, and builds
Microsoft Server administration and implementation
Microsoft Exchange server administration and implementation.
Blackberry Enterprise Server administration and implementation
Network Security via AD and GPO plus the use of hardware and other software solutions
Software support for all Microsoft Windows® family based workstation platforms within a domain server/client based topology and for standalone peer to peer PC’s.
Familiar with Mac OS environment and software troubleshooting/ support
Full knowledge and support for the Microsoft Office family
Experience supporting Microsoft SharePoint Server
Installation of secured wireless networks and wireless nodes from site survey to installation and configuration.
Specialized in structural wiring for new construction and retro fitting
Experience with configuring and implementing SIP VOIP phones both hardware and software based
AAccess Network Communications, Inc., New City, NY Sept 2006 -June 2007
IT Internship Program
Introduction to the Windows 2000/2003 Server family and Active Directory plus familiarity of Group Policy Editor
Introduction to Server Builds, maintenance, and back up architectures
Introduction to all RAID configurations
Responsible for proper server maintenance, performance, security, and H/A application Servers
Introduction to LAN and WAN protocols and various topologies
Introduction to VPN technologies; gateway to gateway, dial in clients and dial in Microsoft PPTP
Experienced Help Desk support technician
Help Desk ticket management and prioritizing
Microsoft Sever OS installation, administration and support via Active Directory and Group Policy
Exchange server administration, implementation, and support
Installation and support for Windows OS and Mac OS
Support for mobile devices such as iOS, Android and Blackberry
Blackberry Enterprise Server set up and support
Installation and support for Microsoft Office family
Installation and support for Antivirus such as SEP Server and Trend Micro
Network design, integration, and support
Support for peer to peer workstations
Knowledge and support for SQL Server 2005, SQL 2008, and SQL 2008 R2
Knowledge and support for IIS with web hosting such as FTP and software support that requires IIS
NAS set up and support
Wireless network and wireless node installation and configuration.
VPN support and set up
Backup management and support for Symantec Backup Exec
A.A.S in Cyber Security, Rockland Community College, Suffern, NY
Computer Network Technology, Rockland County BOCES, West Nyack NY
93-365 - Windows Server Administration Fundamentals
93-349 - Windows Operating System Fundamentals