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Support Desktop

Boynton Beach, FL
May 20, 2020

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Michael Basile

Professional Experience

Chromalloy Gas Turbine (Subsidiary of Sequa) Dec 2015- May 2020

Orangeburg NY (2015—2016)

PBG & Fort Lauderdale, FL (2016-Present)

Global Helpdesk Administrator

Responsible for assisting all global local techs with any issues they cannot fix themselves.

Responsible for answering escalated level 3 tickets.

Responsible for Global Help Desk after hours calls along with one tech in the UK.

Responsible for deployment managing the Global Helpdesk System and creating the categories for the local sites to use before we went live.

Responsible for running the weekly meetings with global techs to help keep communication in our department flowing and to allow techs to share any issues they couldn’t correct.

Assisted with Infrastructure projects for our Florida, and Georgia sites such as rewiring the whole building and assisting in the IP switch over.

Migrated accounts globally from Exchange 2010 to Office 365 hybrid environment.

Covered other Chromalloy sites in the US physically when needed for coverage.

Physically covered both New York offices as well as the one in Windsor Connecticut.

Responsible for the file server migration from our Connecticut office to our data center in Cedar Knolls New Jersey.

Assumed responsibility for Quantum ERP system in the Fort Lauderdale office in March 2018.

Sequa Corporation Oct 2014- Dec 2015

(Parent company of Chromalloy)

Orangeburg, NY

IT Help Desk Technician

Upon full time employment I have additional responsibilities in addition to previous responsibilities while under contract via Robert Half Technologies

Field all Help Desk calls for in house and remote users of Sequa and Chromalloy

Assist in the implementation of new group policy changes in order to better secure the network and user devices

Assist in the implementation of MDM (Mobile Device Management) application.

Manage and troubleshoot Citrix applications including XenApp 6.5 patch upgrades and load balancing all applications across different servers

Troubleshooting and managing Sharepoint 2010

Implemented a Windows Deployment System to deploy images to PCs to minimize deployment time as well a proactive disaster recovery method

Responsible for ordering new mobile devices for new employees and/or upgrades for existing users.

Responsible for setting up and verify warranty repairs from our vendor

Responsible for troubleshooting of Symantec backup exec issues

Responsible for maintaining implementing group policy

Point of contact for troubleshooting outlook connectivity issues for most Chromalloy sites

Maintain and upgraded the pension program BENXL from Server 2003 to Server 2008 R2 and published to Citrix for stability and load balancing purposes.

Experience with vSphere with deploying servers and managing servers and snapshots

Troubleshoot MAC OS issues

Robert Half Technology Sept 2013- Oct 2014

Orangeburg, NY

IT Help Desk Technician (Contract)

Main responsibility was to help lead and complete a time consuming project to transition 2,300 Chromalloy users from Lotus Notes to Outlook.

Responsible for Help Desk tickets for both Chromalloy and the parent company Sequa Corporation

Responsible for mobile phone activations, equipment changes and troubleshooting issues with the mobile devices

Responsible for creation of documentation on set up and use of Outlook 2010 client to be distributed to admins for each Chromalloy site across the globe

Responsible for new computer builds and migration of data for users

Responsible for isolating new malware not detected by mainstream programs before spreading across the network

Responsible for creating and maintaining an inventory list of devices such as desktop, laptop, and mobile devices in order to track assets accurately

Responsible for managing Symantec Endpoint Protection for Sequa Corporation

Responsible for installing/upgrading Chromalloy users with Trend Micro

SRSSoft Sept 2012 - March 2013

Montvale, NJ

Technical Support Analyst

Provided technical support for SRS EHR/EMR software for over 5,200 providers promptly within our four hour service level agreement

Performed upgrades for practices to the current version of the software on the primary server, EDS server and client workstations

Performed upgrades after hours if required to minimize downtime for the practice

Performed SQL maintenance to stay compliant with Surescripts e-prescribing requirements

Responsible for setting up SQL replication or Robocopy backup depending on the topology of the client

Responsible for working late shift at least once a month to cover clients in the west coast and Hawaii time zones

Responsible for adding providers to the Surescripts network in order to e-prescribe

Responsible for optimizing IIS in order to work with SRSsoft smoothly

Install SRS with SQL and IIS as a server on laptops for providers that are required to be off site without internet access in order to pull charts for patients to minimize downtime.

Constructure Technologies LLC Nov 2011 – Sept 2012

Melville, NY

IT Help Desk Technician (Contract)

Provided Desktop/Laptop technical support for over 600 employees in the United States and Puerto Rico

Respond to user service requests and expediently resolve trouble ticket to maximize system uptime

Microsoft Server family installation, administration and support

Exchange Server family installation, administration and support

Blackberry Enterprise Server installation and administration

Responsible for all Windows operating system upgrades and installations

Responsible for all Microsoft Office upgrades and installations

Remote desktop support via WebEx to support employees in various locations

Identify, isolate and repair computer equipment showing wear and tear as well as during preventative maintenance routines

Deploy and roll out new workstations and or laptops for new hires

Configured and performed regular backups in Symantec Backup Exec

Increased security and performance of systems by initiating installation of new anti-virus software and critical operating system updates

Installation of important business construction programs such as Heavybid and Heavyjob by HCSS.

Responsible for VPN installations/configurations

Managed requests for FTP including creating new users, modifying permissions, restricting access in Serv-U.

Installation and configuration of Microsoft Lync and OCS

AAccess Network Communications, Inc., New City, NY Sept 2006 – Nov 2011

Junior Network Administrator / Junior Systems Integration Technician

Junior Systems Integration Technician supporting multiple mixed topology network environments for an outsourced IT management firm

Primary field technician for all onsite hardware and server installs/upgrades and upkeep

Provided small/medium businesses excellent customer satisfaction through onsite support, remote support, troubleshooting, repair, and new system integrations.

Solution research, procurement, assembly, configuration, and roll out for all hardware/software resources.

Responsible for all in-house PC troubleshooting, repairs, and builds

Microsoft Server administration and implementation

Microsoft Exchange server administration and implementation.

Blackberry Enterprise Server administration and implementation

Network Security via AD and GPO plus the use of hardware and other software solutions

Software support for all Microsoft Windows® family based workstation platforms within a domain server/client based topology and for standalone peer to peer PC’s.

Familiar with Mac OS environment and software troubleshooting/ support

Full knowledge and support for the Microsoft Office family

Experience supporting Microsoft SharePoint Server

Installation of secured wireless networks and wireless nodes from site survey to installation and configuration.

Specialized in structural wiring for new construction and retro fitting

Experience with configuring and implementing SIP VOIP phones both hardware and software based

AAccess Network Communications, Inc., New City, NY Sept 2006 -June 2007

IT Internship Program

Introduction to the Windows 2000/2003 Server family and Active Directory plus familiarity of Group Policy Editor

Introduction to Server Builds, maintenance, and back up architectures

Introduction to all RAID configurations

Responsible for proper server maintenance, performance, security, and H/A application Servers

Introduction to LAN and WAN protocols and various topologies

Introduction to VPN technologies; gateway to gateway, dial in clients and dial in Microsoft PPTP


Experienced Help Desk support technician

Help Desk ticket management and prioritizing

Microsoft Sever OS installation, administration and support via Active Directory and Group Policy

Exchange server administration, implementation, and support

Installation and support for Windows OS and Mac OS

Support for mobile devices such as iOS, Android and Blackberry

Blackberry Enterprise Server set up and support

Installation and support for Microsoft Office family

Installation and support for Antivirus such as SEP Server and Trend Micro

Network design, integration, and support

Support for peer to peer workstations

Knowledge and support for SQL Server 2005, SQL 2008, and SQL 2008 R2

Knowledge and support for IIS with web hosting such as FTP and software support that requires IIS

NAS set up and support

Wireless network and wireless node installation and configuration.

VPN support and set up

Backup management and support for Symantec Backup Exec


A.A.S in Cyber Security, Rockland Community College, Suffern, NY

Computer Network Technology, Rockland County BOCES, West Nyack NY


93-365 - Windows Server Administration Fundamentals

93-349 - Windows Operating System Fundamentals

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