Yeruk Tarekegn Kassa
Abu Dhabi, UAE
Civil Status: Single
Languages Spoken: English – excellent
Amharic - Mother tongue.
Visa Status: Transferable visa (Unlimited)
Talented travel consultant experienced in the design and supervision of travel arrangements for businesses. Ready to use network of resources to find clients the best and most affordable accommodations in lodgings, flights, meals and business spaces.
In-depth knowledge of the destinations covered under various travel plans
Knowledge of various travel requirements such as visa formalities, flight baggage allowance, tour operators, etc.
Certificate course from IATA in airline ticketing
Basic computer skills
Senior Travel Consultant
American Airlines GSA (Salem Travel Agency), Jul12 2012- Present
Abu Dhabi, UAE
Travel consultant And Manager
Nash Travel PLC
Addis Ababa, Ethiopia Dec 2009- Dec 2011
Air Ethiopia (National Flight Service ) S.C Nov 2006-Nov 2009
Addis Ababa, Ethiopia
Royal Tour and Travel PLC
Addis Ababa, Ethiopia Sep 2004- Nov 2006
-Listening to customer requirements and presenting appropriately to make sales
-Flight queue Control and handling.
-HIP Important Passenger) handling
- Group and no-show passengers handling.
-Ticketing (Galileo, Saber, Amadeus )
-Cargo Handling (Transit and Export).
-Preparing passenger manifesto.
-Check in baggage allowance of passengers.
-Check in/Checkout of passengers
-Maintaining and developing relationships with existing customers in person via calls and mails
-Responding to incoming mails and phone queries
-Acting as a contact between a company and its existing and potential markets
-Negotiating the terms of agreement and closing sales
-Gathering market and customer information
- -Recording sales and order information and sending copies to the sales office or entering into a computer system
-Making accurate, rapid cost calculations and providing customers with quotations
-Attending team meetings and sharing best practices with them
2005-2009G.C - Marketing Management and salesmanship Diploma, Unity University,2005- 2009
Addis Ababa Ethiopia.
- High school Diploma, Yenegew Sew Senior Secondary School, Addis Ababa, Ethiopia. 1998-2002 GC
Certificate Basic Passenger Ticketing, Amadeus 18-20 Aug 15 UAE
Certificate Basic Passenger Fares Amadeus 23-26 Jun 13 UAE
Certificate in Dangerous goods regulation, Crew Resources Management/Threat and Error Management, Air Ethiopia (Apr 30 – May 5, 2009)
Certificate Galileo Automated Reservation, Fares and Ticketing, Galileo Ethiopia (Aug 23 – Sep 3, 2004)
Certificate in Basic Reservations Passenger Fares & Ticketing, Ethiopian Airlines (Jul 05 – Jul 30, 2004)
MS windows, Mac OS and Microsoft Office.
References Available on Request