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Sales Manager

Dubai, Emirate of Dubai, United Arab Emirates
May 20, 2020

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Yeruk Tarekegn Kassa

Abu Dhabi, UAE

Mobile: /055-*******


Civil Status: Single

Languages Spoken: English – excellent

Amharic - Mother tongue.

Visa Status: Transferable visa (Unlimited)


Talented travel consultant experienced in the design and supervision of travel arrangements for businesses. Ready to use network of resources to find clients the best and most affordable accommodations in lodgings, flights, meals and business spaces.

Professional Skills

In-depth knowledge of the destinations covered under various travel plans

Knowledge of various travel requirements such as visa formalities, flight baggage allowance, tour operators, etc.

Certificate course from IATA in airline ticketing

Basic computer skills

Hospitality skills

Negotiation skills

Interpersonal skills

Carrier History

Senior Travel Consultant

American Airlines GSA (Salem Travel Agency), Jul12 2012- Present

Abu Dhabi, UAE

Travel consultant And Manager

Nash Travel PLC

Addis Ababa, Ethiopia Dec 2009- Dec 2011

Lead Agent

Air Ethiopia (National Flight Service ) S.C Nov 2006-Nov 2009

Addis Ababa, Ethiopia

Junior Agent

Royal Tour and Travel PLC

Addis Ababa, Ethiopia Sep 2004- Nov 2006


-Listening to customer requirements and presenting appropriately to make sales

-Flight queue Control and handling.

-HIP Important Passenger) handling

- Group and no-show passengers handling.

-Ticketing (Galileo, Saber, Amadeus )

-Cargo Handling (Transit and Export).

-Preparing passenger manifesto.

-Check in baggage allowance of passengers.

-Check in/Checkout of passengers

-Maintaining and developing relationships with existing customers in person via calls and mails

-Responding to incoming mails and phone queries

-Acting as a contact between a company and its existing and potential markets

-Negotiating the terms of agreement and closing sales

-Gathering market and customer information

- -Recording sales and order information and sending copies to the sales office or entering into a computer system

-Making accurate, rapid cost calculations and providing customers with quotations

-Attending team meetings and sharing best practices with them

Academic Qualification

2005-2009G.C - Marketing Management and salesmanship Diploma, Unity University,2005- 2009

Addis Ababa Ethiopia.

- High school Diploma, Yenegew Sew Senior Secondary School, Addis Ababa, Ethiopia. 1998-2002 GC

Further Training

Certificate Basic Passenger Ticketing, Amadeus 18-20 Aug 15 UAE

Certificate Basic Passenger Fares Amadeus 23-26 Jun 13 UAE

Certificate in Dangerous goods regulation, Crew Resources Management/Threat and Error Management, Air Ethiopia (Apr 30 – May 5, 2009)

Certificate Galileo Automated Reservation, Fares and Ticketing, Galileo Ethiopia (Aug 23 – Sep 3, 2004)

Certificate in Basic Reservations Passenger Fares & Ticketing, Ethiopian Airlines (Jul 05 – Jul 30, 2004)

Computer Skills:

MS windows, Mac OS and Microsoft Office.


References Available on Request

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