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Customer Service Sales Representative

Reno, NV
May 19, 2020

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Jennifer Goff

**** ******** **** ***

Sparks, NV 89436


Objective: Software Developer

Recent graduate with BS in Software Development. Experience in computer repair, assisting customers with diagnosing software and hardware issues and customer service.

• Java


• Android Application Development


Bachelor of Science, BS, Software Development 2019 Western Governors University, Online

Completed Java projects: Created two android applications with Android Studio that use SQLite also created a desktop scheduling application that uses MySQL Associate of Arts, AA, General Studies

Truckee Meadows Community College, Reno, NV


CompTIA A+, CompTIA Project+, Oracle Java SE 7 Programmer I, Oracle Database SQL Experience

Custom Ink, Reno, NV January 2020 – March 2020

Sales Representative

Assisted customers over the phone. Answered questions and made recommendations to customers based on what they needed for their custom apparel needs.

• Provided excellent customer service

• Assisted customers over the phone or directed their call

• Worked with other employees closely to assist customers Jennifer Goff 775- 225-5908 Page Two

• Made sales goals

• Gained product knowledge

Best Buy, Sparks, NV March 2016 - October 2019

Geek Squad Consultation Agent, Customer Service Specialist Greeted clients and checked their devices in for repair. Contacted clients about their devices at every step of repairs, from beginning to end. Consulted with customers to resolve computer repair needs.

• Provided excellent customer service.

• Handled or directed incoming phone calls.

• Collaborated closely with other employees to complete tasks including computer repairs.

• Assisted customers who needed help upgrading their software including operating systems, Microsoft Office

• Educated customers on how to set up and use the software on their devices.

• Ensured asset protection policies were followed. Atlantis Casino Resort Spa, Reno, NV June 2013 - March 2016 Front Desk Agent

Provided great guest service.

• Demonstrated leadership skills to train new agents.

• Was selected to train new agents because of leadership skills.

• Handled or directed incoming phone calls.

JCPenney, Reno, NV June 2007 - June 2013


Organized and maintained merchandise and promoted products to customers.

• Providing great customer service.

• Consistently met or exceeded sales goals.

Absolute Music, Reno, NV September 2006 – May 2007 Team Member

Re-stocked the sales floor. Completed tasks to keep the company’s products in good condition. Answered customers’ questions and provided great customer service to those customers Kentucky Fried Chicken, Reno, NV September 2005 – June 2006 Team Member

Worked closely with co-workers to complete food orders for customers promptly and efficiently Volunteer Service

Food Bank of Northern Nevada -2008

• Worked as a team to put food together for peopled in need.

• Worked with others on tasks such as putting together letters and envelopes for the food bank.

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