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Manager Customer Service

Central and Western District, Hong Kong
May 19, 2020

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Karen Kaye Dizon

Ridgewood Towers Carlos P

Garcia Road Taguig City 1630

Taguig, Philippines


Birthdate: August 10, 1990




Transport Planner – Philips Philippines, Taguig (2020-Present)

- Responsible of analyzing, planning shipment process and routes for systems to be exported from Pune factory of Philips Health Tech.

- Determines the best lane or routes for the shipment to take to avoid delays.

- Gather and decide for the best air freight and ocean rate bids.

- Making sure that the document requirements of destination country or customs is complete.

- Serves as a liaison officer and provide updates to order managers, forwarders, destination planners and end customers. Order Manager – Philips Philippines, Taguig (2015-2020)

- Manage multiple email queues that include both internal and external customers

- Filter, process and monitor all incoming order for Philips Malaysia operations to enter and record in SAP

- Ensuring an appropriate order flow with the compliance to organizational policies

- Monitoring and evaluation of all orders and sales processes as well as preparation of order reports

- Do active part allocation and inventory transfers in support of ensuring on- time fulfillments.

- Relay stock availability information to customers

- Cooperation with the finance department to resolve invoice and pricing issues

- Set up and document the order process for new customers

- Schedule and facilitate cadence meetings across suppliers and stakeholders to enhance

communication and drive action items

- Provide periodic status reports, issues/challenges with respect to timely order fulfillment

- Monthly reporting of order receipts, deliveries, sales and stock levels

- Process claims, returns and refunds

Customer Support Manager – Hewlett Packard, Quezon City (2014)

- Business to business sales experience

- Sort incoming orders in order of importance from EDI and emails

- Double-check all special instructions and ensure that all orders are complete to enter and record through SAP

- Provide timely and accurate data entry for post ship billings

- Expedite with Supply Chain for ETA improvement

- Assist in Credit and Fraud Management.

- Provide inputs to country business review management.

- Revenue maximization at order level.

- Work with logistics

- Interface with Customer Service Representatives & Country Marketing Managers, to work with customers on questions and order entry issues, as well as to resolve them during the Order Entry Process.

- Prepare ad-hoc reports on market classifications, buy-outs and as may be assigned from time-to-time. Also sending monthly revenue reports.

• Acting as one contact to the partner, communicating all relevant information and ensuring customer satisfaction.


- Problem Solving

- 6s, Lean Strategies

- Six Sigma

- Continuous Improvement

- Supply Chain Management

- Customer Service

- Leadership

- Communication

- Teamwork


- MS Excel and PowerPoint

- Standard Operating

Procedures (SOP)

- Influence Others

Aaron Reyes

Philips Philippines Inc


Freddy Sitorus

Philips Philippines Inc



General Services Assistant, International Specialty Concepts Inc, Makati City (2014)

Technical Support and Escalation Specialist, Harte Hanks - Telus International, Taguig (2009-2011)


De La Salle University- Dasmarinas Cavite (2007-2014) Bachelor of Science in Business Administration Major in Operations Management




Native or Bilingual Proficiency


Professional Working Proficiency


Test of English International Communication (TOEIC) Language Learning Center

De La Salle University, Dasmarinas

Food and Beverage, NC II, Tesda Training

Laguna Northwestern College, Tesda Accredited

San Pedro, Laguna

Lean Training

Philips Philippines Inc

Taguig City

- Carries out various activities related to such areas as shipping and receiving, materials handling, warehousing

and inventory control, and/or property management, as appropriate to the position.

-Performs various general office support as assigned; may act as courier for the unit in the pickup and delivery

of documents, materials, equipment, and/or supplies.

-Performs miscellaneous job-related duties as assigned.

- Taking inbound calls for US and Canada for Microsoft Account

- Provide assistance of online gaming connections and repair of consoles

- Accept Escalation calls received from Tier 1

- Provide customer service and guide customers thru troubleshooting steps

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