Nicole Wooden
New York, New York
addb0t@r.postjobfree.com* 347-***-****
People-oriented spirit professional with over 10 years of established experience in banking, sales, and customer service. A tactful individual who thrives in fast paced, high intensity, environments and handling confidential data. Unwavering commitment to exceeding sales goals, enhancing business growth, and superior client service.
PROFESSIONAL EXPERIENCE
Investors Bank, New York, NY, Banker November 2019- Present
Engage in meaningful conversations with customers to seek a thorough understanding of their financial need.
Partner up with business officers, loan officers to ensure specialized financial needs are met.
Identify, develop and close sales and cases
Create coaching techniques and templates for tellers to pitch qualifying products to customers.
Actively participates in all branch activities, huddles, QuickStart’s, call nights and sale meetings.
TD Bank, New York, NY, CSR Banker January 2017 - November 2019
Ranked # 1 for exceeding quarterly sales revenue goals by over 140% for Mid-Town Manhattan branch
Cross-sell products and services successfully to new and existing customers
Welcome and direct customers to appropriate personnel after assessing their identified needs
Cross-trained to perform account management, account openings, and tele-services
Execute a variety of retail, commercial, and cash transactions in an accurate and efficient manner
Mitigate risk by examining accounts and transactions to prevent fraud and economic crime
Organize daily objectives to success fulfill all “employee difference policy” guidelines
Collaborate with colleagues to contribute to branch sales promotions and contributed feedback to enhance efficiency during team meetings to team meetings
JP Morgan Chase, New York, NY, Teller November 2012 – July 2016
Successfully upheld the company’s risk, regulatory and fraud policies in accordance with the company’s guidelines
Cross-sold deposit and lending products, enhancing consumer- banking relationship
Streamlined workplace efficiency by encouraging consumer use of self-service channels
Cross-sold of existing promotions to clients regularly
Exceeded quarterly sales goals while solving customer problems independently.
Generated and managed a pipeline of multiple client portfolios, which increased with depository growth
Served as a financial liaison offering consumers banking regulation clarity to maximize customer rapport
Reported monthly sales tracking, call reports, and competitive information to executive level management
Armani Exchange, Brooklyn, NY, Sales Associate August 2011 – August 2013
Exceeded quarterly sales goals
Executed retail cash transactions efficiently
Cross-sold products, promotions, and services to consumers successfully
Delivered exceptional customer service in a fast paced environment
Maintained inventory including receiving shipments, scanning new items, and marking items for sales
H & M, Brooklyn, NY, Sales Leader March 2011 – June 2012
Coached, mentored, and developed staff through one on one sessions and team development meetings
Created streamlined workflow processes to improve functionality during staff reductions
Trained and managed new employees adhering to policy, procedures and code regulations
Scheduled and supervised personnel to ensure adequate coverage and service
Ensured compliance with operational procedures to support fraud prevention and protect customer assets
Maintained inventory including receiving shipments, scanning new items, and marking items for sales
Reported monthly sales tracking, call reports and competitive information to executive level management.
EDUCATION
Kingsborough Community College, Brooklyn, NY
Attended June 2014-June2015
Urban Assembly School for Law & Justice, Brooklyn, NY
High School Diploma June 2011
AFFILIATIONS/SKILLS
Young Women's Association- Facilitator, Brooklyn, NY September 2010 – Current
Go Green Expo- Crew Member, New York, NY May 2014 – May 2015
Computer Skills: MS Office Suite