Monica

Onigas

Personal Info

Birth Date March **, 1989

Telephone 571-***-****

Email addb06@r.postjobfree.com

Summary

My strengths A fast autodidact with excellent computer skills Possessing strong motivational drive to succeed

Responsible decision maker

Customer oriented

Persuasive, assertive & team player

Work Experience

2018, June – 2019, July Business and Sales Manager - Wild Olive - Cape Town, South Africa

● Plan and implement marketing, sales and retargeting strategies

● Coordinate daily customer service operations

● Drive retention and brand loyalty initiatives

● Monitor and maintain supply and demand within area coverage

● Monitor retail operating costs, budgets and resources

● Create and run reports, analyze and interpret retail data

● Contribute to target achivement strategies

● Communicate with clients and evaluate their needs

● Analyze consumer behavior and adjust product positioning

● Quote/negotiate with customers and suppliers

● Manage social media platforms and online shops

● Develop and distribute weekly newsletters

● Manage accounting system and keep track of invoices and payments

● Financially closing each month

● Manage the retail system

● Create costing files for products

● Keep track of stock and sales of the international store

● Recruit and coach

● Manage and control received and dispatched goods 2 Page Monica Maria ONIGAS

2017, Jan – 2017, Dec Executive Assistant of the CEO - Blue Air - Bucharest, Romania

● Provide executive support to CEO, CCO, CFO

● Provide high level secretarial and administrative support

● Heavy scheduling and calendar management

● Organize meetings, events and dinners

● Attend meetings, take and distribute minutes and follow up on actions

● Prepare and edit correspondence, communications, presentations and other company messages

● Build and maintain good business relationships with executive level managers and business partners

● Travel arrangement - domestic and international travel

● Manage invoice payment and expense report

2016, Feb – 2017, Jan Reservations Assistant Manager - Ramada Plaza & Ramada Parc Hotels - Bucharest, Romania

● Customer quote negotiation

● Supervise online reservation systems and data accuracy

● Manage customer escalations and ensure a high level of customer satisfaction

● Manage loyalty program

● Train new employees and assist them when needed

● Administrative support

2014, Apr – Feb, 2016 Reservations and Customer Support Agent - Ramada Plaza & Parc Hotels - Bucharest, Romania

• Customer support

• Reservation processing

• Promote hotel`s Spa centre and events

• Booking management

Aug, 2013 – Apr, 2014 Sales Assistant – Mothercare - Bucharest, Romania

• Assist customers

• Promote products

• Merchandising

• Stock management

• Administrative support

May, 2012 – Apr, 2013 Cashier - LC Waikiki - Iasi, Romania

• Cash flow report management

• Client advisory

3 Page Monica Maria ONIGAS

• Opening and closing activities

• Stock inventory

Education

2011 – 2013 Master’s degree, Geomatics and Cartography 2008 – 2011 Bachelor’s degree, Tourism geography

2008 – 2011 Educational Sciences and teaching practice

Skills

Computer skills MS Office, Outlook, booking systems, retail systems, accounting system, MailChimp, WordPress and social media platforms

Personal skills Ambitious individual with good customer service and listening skills Performance oriented, motivated by challenges.

Able to deal with ambiguity and keep-up in a fast pace environment Languages Romanian – Native

English – Full professional proficiency

Spanish - Limited working proficiency

Hobbies

Travelling & reading

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