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Manager Employee Relations

Dubai, Emirate of Dubai, United Arab Emirates
May 18, 2020

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+*** (0-703***-*** +971**-*******

Skills summary.

Competent & results oriented Professional with extensive experience in; Strategic planning,

Operations Management, Procurement & Supply Chain Management, Sales and Business Development, Administration and Customer service management in FMCGG & Outdoor

Advertising Industry in Kenya & Tanzania .

Extensive experience in Logistics & Warehousing Management (Inbound & Outbound Logistics),

Production planning, 3PL Contracting and Contract management / negotiations, Materials / Demand Planning and Forecasting, Logistics & Distribution risks management and Inventory & Warehousing Management.

Experienced in Key Accounts and Territory management, Business to Business (B2B) marketing, Customer experience management, Market research (Market intelligence), Route to Market Management, Territory expansion and new account development for FMCG at a Management level.

Extensive experience in formulating in implementing Customer Service Management strategies aimed at increasing organization’s Market share, win customer loyalty, maximizing profits / revenue, Customer acquisition and retention.

Strong and decisive decision maker, with strong planning and organizational skills, ability to manage multiple priorities and tasks.

Excellent people management / Employee Relations, negotiation, conflict management, coaching & counselling direct reports.

Team player with strong multi-tasking / prioritizing, planning, interpersonal, communication and negotiation skills.

Employment History.


Planned and implemented the overall Supply Chain strategy including Procurement, Logistics, Inventory Planning, Distribution and Transportation of Macadamia Nuts.

Managed direct finished goods shipment to customers by overseeing the efficient receipt, storage, FG re-handling and dispatch to customers.

Ensured compliance to warehouse health, safety, security, hygiene and housekeeping standards as per company policy

Rockson logistics Kenya Ltd; Kenya Jun 2017 – Sep 2019

Key contributions.

Oversaw end to end warehouse processes i.e receiving, loading, warehousing, stock controls, dispatch and distribution, for raw/pack material and finished goods.

Initiated, coordinated and enforced operational policies and standard operating procedures to optimize warehouse operations

Liaised with stakeholders, Suppliers and contracted 3PL transport providers to load/offload and dispatch Finished Goods

Ensured integrity and accuracy of the stock management system; Managed control measures to ensure mistakes, inaccuracies and discrepancies were highlighted, addressed and resolved.

Fleet Management. Vehicle Routing and Vehicle Scheduling based on the service Level agreements with customers to maximize on trucks usage.

Full adherence to health and safety policy and procedures leading to 30% decrease in Warehouse accidents.


Alliance Media Kenya Ltd; Kenya Mar 2015 – Jun 2017.

Key contributions.

Provided strategic and visionary leadership with full operational responsibility in the development, implementation and evaluation of strategic business plans agreed by the board.

Oversaw and ensured all functions of the company were running efficiently and productively and in accordance with the organizational strategy.

Defined long-term organizational strategic goals, built key customer relationships, identified business opportunities, negotiated and closed business deals.

Coordinated day to day administration and established effective structures, processes and systems to ensure appropriate control over company operations

Oversaw the hiring of top-class senior and deputy-level management for all open Operations positions.

Generated revenue through coaching and training Staff on effective prospecting and lead development strategies.

Responsible for the overall direction, coordination, and evaluation of the teams under management so as to meet operational, financial and business goals

Carried out leadership and management responsibilities in accordance with the organization's policies and procedures

Reviewed and scrutinized business operations, objectives and best practices, provided recommendations that will drove financial performance and provided added value.


Kifaru Enterprises Ltd., Tanzania May 2014 – Feb 2015.

Key contributions.

Managed and coordinated all Operations, Administration, Budgeting and Expenditure control, Procurement and Warehousing operations

Developed and implemented the company’s long term plans with a view to achieving sustained growth and creating enhanced shareholder value.

Managed budgets/expenses, analyzed and interpreted financial information and monitored sales and profits.

Supervised and led a professional team of 50 + to ensure achievement of the Company revenue targets, operational goals and customer satisfaction.

Dealt with Suppliers / Vendors for quality products and provided performance assessment of vendors.

Coordinated the overall daily operation of the outlets including, discipline, and scheduling of employees to ensure cost effective and quality operations.

Conducted regular operations team meeting with staff to discuss routine operational matters, sales targets and customers’ feedback.

Managed stock availability, logistic, manpower planning, regular invoicing for revenue and generation of weekly and monthly financial and sales reports.

Responsible for all functions of the retail outlets to include operations, sales, customer service, inventory and growth/expansion of all the Company.


TSN Distributors Tanzania Ltd., Tanzania Feb 2013 - Apr 2014.

Key contributions.

Provided leadership to Company operations, worked with the functional managers to deliver excellent value to clients and enable the company to maximize its revenue and market share.

Developed high quality business strategies and plans to drive overall revenue growth of the Group in collaboration with the respective group companies Managers, ensuring their alignment with short term and long-term objectives.

Advised the Management on matters pertaining to implementation of company expansion strategy, business opportunities and investments.

Provided oversight to sourcing in support of Company’s activities and conduct training on procurement, sourcing, contracting responsibilities to ensure value for money on all procured items, quality service delivery.

Reviewed and ensured the group companies annual financial budgets including effective cost reduction measures were implemented as planned.

Planned and lead in negotiating with all vendors for best value for the organization and ensured deliveries for goods and services was done on time and in full.

in charge of people within Operations department, ensured smooth running operations while providing support to revenue generating functions of the business.

Ensured the set revenue targets for the respective group companies was achieved. Took effective corrective measures where the respective set revenue targets were not met

Other positions held.

Territory Manager, R&S Intertrade Tanzania Ltd., Tanzania, Jan 2012 – Dec 2013.

Country Manager – Cadbury Kenya Ltd, Tanzania,Apr 2005 – Dec 2011

Area Business Supervisor – Cadbury Kenya Ltd: Kenya. Apr 2001- Mar 2005

Sales promotion Co-ordinate – Cadbury Kenya Ltd: East Africa .Jan 1999 – Apr 2001

Assistant Sales Promotion Co-ordinate- Cadbury Kenya Ltd: East Africa . Apr 1995 - Jan 1999

Business Development Executive - East Africa office equipment Kenya; Kenya. Dec 1993 - Feb 1995 Holland world youth- Exchange program youth. Kenya and Holland . Jul 1992 - Jun 1993.

Selected achievements.

Negotiated for 3PL which reduced distribution cost by 25% and ensured product availability in all the distribution points which increased sales volume by 15%.

Supervised 3 department managers and 15 staff members to ensure optimal productivity.

Streamlined operational efficiencies by establishing and implementing effective programs.

Managed team of 15 employees, overseeing the hiring, training, and professional growth of employees.

Generated $10,000 in annual savings by implementing anew RTM process and reducing wasted resources.

Worked directly with Marketing and logistics to achieve 25% growth for 5 years in a roll

Oversaw daily operations over 30 customer accounts with a combined annual budget of $150,000. improved company customer service rating by 35%.

Responsible for creative design for prominent Buru Buru project. Leading to 25% growth of the brand in the said period.

Implemented marketing strategies which resulted in 12% growth of customer base.


Bachelor in Business Administration – University of Dar Es Salaam; Tanzania .2008 IATA/ UFTAA Diploma – Skyways Travel Institute 1993


Peterson Kingori Gitonga.

Managing Director Rockson logistics Kenya Ltd. Kenya.


Willie Kanyeki.

Regional Director Myraid Connect.


Martin Gatua.

Regional Business Manager Alliance Media Group: Africa.


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