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Manager Contract Administration

Akron, OH
May 18, 2020

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Holly A. Murray

**** ******** *****

New Franklin, Ohio 44216



Contribute to the efficiency of an organization utilizing my analytical experience and excellent organizational skills.


Microsoft Office versions 2003, 2007, 2010, 365; Business Objects; Adobe Acrobat Professional X10; Lawson; and Microsoft Dynamics. Company mainframe applications and analytical tools for Kenan Advantage and YRC Worldwide.


Kenan Advantage Group, Inc. (North Canton, Ohio)

Contract Administrator Jan 2015 – Present

Research pricing agreement documentation to support outside audit of revenue

Contract audit of rates to ensure accurate invoices

Managed team of four individuals supporting the rating group to ensure accuracy of rates against customer agreements

Creation of three access databases for the Kenan billing department to streamline manual processes.

Business liaison to Kenan data integration team for EDI data cross references and outbound invoicing

Participated in the selection of a vendor to design and install a contract management system for Kenan

Business lead for optimize and automate contracts generation with CMS vendor utilizing DocuSign

Audit pricing rate changes entered in mainframe systems

Provided customer support to resolve issues with invoices by communicating with field operations

Revenue Management Specialist May 2014 – Dec 2014

Implemented corrective actions with customers to minimize payment exceptions

Analysis of payment exceptions

Coordinated shipping documentation for customers

Implemented a weekly audit of the revenue cycle using a random sample of five invoices

Sterling Jewelers, Inc. (Akron, Ohio)

A/P Compliance Specialist Dec 2013 – Apr 2014

Collaborated with vendors to ensure proper W-9 documentation was received for Accounts Payable

Managed the issuance of all gift cards as store credits for the gold jewelry exchange program

Assisted processing expense invoices

Creative Financial Staffing (Akron, Ohio)

Temporary Employee Aug 2013 – Dec 2013

Processed expense payables for all jewelry store utility bills for Sterling Jewelers, Inc.

YRC Worldwide, Inc. (Akron, Ohio)

Pricing Analyst Mar 2011 – June 2012

Implemented program to process contract administration functions for USF Reddaway pricing

Data entry of contractual pricing changes in the YRC mainframe systems

Senior Revenue Management Coordinator Oct 2009 – Mar 2011

Analyzed exception payments and followed up with pricing teams to correct mainframe system

Successful collection of balance due invoices for assigned customers

Participated in a corrective action team to reduce outstanding balance due receivables by $12 million

Account Pricing Manager Mar 2004 – Sept 2009

Cost and Revenue analysis of pricing requests

Negotiation of pricing increases

Resolution of pricing disputes

Coordinated pricing requests for over 30 sales representatives as a Pricing Manager

Placed third for having the greatest percentage of negotiated price increases

Execution of contract pricing addendums

Customer Service Representative July 2000 – Feb 2004

Scheduled shipment pick-ups with local facilities

Received inbound calls in for customer product returns

Created shipping documents

Time Critical Coordinator Oct 1998 – June 2000

Generated shipment quotes and sales for expedited service

Tracked and followed up on all expedited shipments to ensure 100% on time delivery

Accounts Receivable Supervisor Mar 1995 – Sept 1998

Effective management of account receivable team of 10+ employees

Balanced cash and connecting line receivables

Corporate Account Collection Representative Oct 1993 – Feb 1995

Collection of past due corporate receivables

Bally’s Health and Tennis Corporation of America (Akron, Ohio)

Training Manager and Collector Feb 1987 – May 1993

Developed a comprehensive training and cross-training program for employees

Implementation of an audit program for contract entry

Trained new customer service and collection employees

Developed training manuals

Collection and skip-tracing of past due person to person receivables

Assisted in review of customer credit bureau reporting


The University of Akron, Akron, Ohio

Bachelor of Science, Accounting – graduated August 2013

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