Holly A. Murray
New Franklin, Ohio 44216
addaxg@r.postjobfree.com
Objective
Contribute to the efficiency of an organization utilizing my analytical experience and excellent organizational skills.
Software
Microsoft Office versions 2003, 2007, 2010, 365; Business Objects; Adobe Acrobat Professional X10; Lawson; and Microsoft Dynamics. Company mainframe applications and analytical tools for Kenan Advantage and YRC Worldwide.
Experience
Kenan Advantage Group, Inc. (North Canton, Ohio)
Contract Administrator Jan 2015 – Present
Research pricing agreement documentation to support outside audit of revenue
Contract audit of rates to ensure accurate invoices
Managed team of four individuals supporting the rating group to ensure accuracy of rates against customer agreements
Creation of three access databases for the Kenan billing department to streamline manual processes.
Business liaison to Kenan data integration team for EDI data cross references and outbound invoicing
Participated in the selection of a vendor to design and install a contract management system for Kenan
Business lead for optimize and automate contracts generation with CMS vendor utilizing DocuSign
Audit pricing rate changes entered in mainframe systems
Provided customer support to resolve issues with invoices by communicating with field operations
Revenue Management Specialist May 2014 – Dec 2014
Implemented corrective actions with customers to minimize payment exceptions
Analysis of payment exceptions
Coordinated shipping documentation for customers
Implemented a weekly audit of the revenue cycle using a random sample of five invoices
Sterling Jewelers, Inc. (Akron, Ohio)
A/P Compliance Specialist Dec 2013 – Apr 2014
Collaborated with vendors to ensure proper W-9 documentation was received for Accounts Payable
Managed the issuance of all gift cards as store credits for the gold jewelry exchange program
Assisted processing expense invoices
Creative Financial Staffing (Akron, Ohio)
Temporary Employee Aug 2013 – Dec 2013
Processed expense payables for all jewelry store utility bills for Sterling Jewelers, Inc.
YRC Worldwide, Inc. (Akron, Ohio)
Pricing Analyst Mar 2011 – June 2012
Implemented program to process contract administration functions for USF Reddaway pricing
Data entry of contractual pricing changes in the YRC mainframe systems
Senior Revenue Management Coordinator Oct 2009 – Mar 2011
Analyzed exception payments and followed up with pricing teams to correct mainframe system
Successful collection of balance due invoices for assigned customers
Participated in a corrective action team to reduce outstanding balance due receivables by $12 million
Account Pricing Manager Mar 2004 – Sept 2009
Cost and Revenue analysis of pricing requests
Negotiation of pricing increases
Resolution of pricing disputes
Coordinated pricing requests for over 30 sales representatives as a Pricing Manager
Placed third for having the greatest percentage of negotiated price increases
Execution of contract pricing addendums
Customer Service Representative July 2000 – Feb 2004
Scheduled shipment pick-ups with local facilities
Received inbound calls in for customer product returns
Created shipping documents
Time Critical Coordinator Oct 1998 – June 2000
Generated shipment quotes and sales for expedited service
Tracked and followed up on all expedited shipments to ensure 100% on time delivery
Accounts Receivable Supervisor Mar 1995 – Sept 1998
Effective management of account receivable team of 10+ employees
Balanced cash and connecting line receivables
Corporate Account Collection Representative Oct 1993 – Feb 1995
Collection of past due corporate receivables
Bally’s Health and Tennis Corporation of America (Akron, Ohio)
Training Manager and Collector Feb 1987 – May 1993
Developed a comprehensive training and cross-training program for employees
Implementation of an audit program for contract entry
Trained new customer service and collection employees
Developed training manuals
Collection and skip-tracing of past due person to person receivables
Assisted in review of customer credit bureau reporting
Education
The University of Akron, Akron, Ohio
Bachelor of Science, Accounting – graduated August 2013