Assistant Medical
Resume:
Claudette Mitchell
Bloomington, Illinois
**********@*****.***
Please accept this letter and my attached resume as application for this position. I am looking for new challenges, eager to learn, expand and explore opportunities.
My enclosed resume reflects at least 20 years of customer service and office experience. I was previously employed with Banner Medical Group as a Patient Financial Specialist working for doctors who specialized in neurosciences. I assisted with scheduling office visits, answering phones, providing registration of patient and insurance information.
Prior to moving to Arizona, I was employed with Digestive Disease Endoscopy Center, in an outpatient gastrointestinal medical office, which included five gastroenterologists and one surgeon who did 30-35 cases a day. My willingness to work hard and build my skill base would make me a good candidate for the job. I worked my way and held several positions starting as a front office receptionist then transitioned to a scheduler. During this time, I became a Certified Nursing Assistant slowly transitioned into clinical, trained and became an endoscopy technician. During my employment, I eventually transitioned back to scheduling when processes changed and became the primary contact for scheduling. I called and scheduled/reschedule diagnostic patients.
I worked for Banner Health since June 2016 - May 2020, starting out as a Case Management Assistant. I assisted nurse case managers and social workers with patients to achieve smooth and timely transition from an acute care facility to alternative levels of care. In September 2017, I transferred to Banner Imaging Service Center (Central Scheduling). I scheduled patients for Outpatient Radiology/Imaging. In August 2019 I transferred to working in a specialist doctor office.
I am a hands-on team player, who welcomes new challenges and truly enjoys learning new duties. I look forward to discussing my qualifications further and I would be happy to provide further documentation. Please contact me by email, **********@*****.*** or by phone at 309-***-****
Thank you in advance for your time and consideration.
Sincerely,
Claudette Mitchell
Claudette Mitchell
Cell: 309-***-****
**********@*****.***
Summary
Seeking position with goal of building a long-term career. My strengths include: responsible, commitment to employer, motivated administrative assistant, office support and scheduler with exceptional customer service, offering significant experience in positions requiring effective support, secretarial and administrative abilities. Dedicated office assistant skilled in technical, clerical, staff and patient support with strong work ethic, professional demeanor and great initiative. I was a Certified Nursing Assistant with 8+ years work in fast-paced environment handling confidential paperwork and providing quality patient care with a strong
ability to communicate clearly and effectively to patients and staff. Willing to learn new challenges, necessary training and education for role, seeking role of increased responsibility and room for advancement.
Skill Highlights
Microsoft proficiency
Understands mobility assistance needs
Strong organizational skill
Customer Service
Schedule Management
Time Management
Dedicated team player
Resourceful
Strong interpersonal skills
Medical terminology knowledge
Attention to detail
Knowledge of computer systems:
Advantix, ProVation, Greenway Olympus. Misys, Allscripts, Curaspan/naviHealth
OnBase, Cerner Scheduling/Powerchart, MS4, Genesys
Professional Experience
Patient Financial Specialist 8/26/2019 - 5/1/2020
Banner Medical Group
Mesa, AZ
I worked in a doctors office who specialized in neurosciences. I assisted with chart preparation, registration, check-in process but not limited to data entry activities, providing patients with appropriate information and intake forms. I was responsible for answering phones, demonstrating proactive interpersonal communication skills while dealing with patient concerns through telephone calls, emails and in person conversations. I optimized patient flow by using effective customer service/communication skills by communicating to care team, management and centralized services. I entered patient demographic information, providing registration of patient and insurance information. I received and reviewed referrals, validated referrals and authorizations, verified insurance eligibility benefits and coverage for services rendered with payors and documents appropriately. Assisted in obtaining or validating pre-certification and referrals, and authorizations. I scheduled office visits and procedures with the medical practices, maximized reimbursement by scheduling patients in accordance with payor plan provisions. I called and confirmed patient appointments a few days prior to appointment and ensured patients were properly prepared for visits. I assisted with responding to requests for patient medical records according to company policies and procedures and state and federal laws. I provided a variety of patient services to assist in patient flow but not limited to escorting patients. Other office duties included but not limited to distributing mail and fax information. I checked out patients, by scheduling follow up appointments and providing information in preparation for appointment. With redeployment, assisted at testing sites by registering patients who were being tested for the Coronavirus.
Healthcare Schedule Specialist 9/28/2017 – 8/23/2019
Banner Corporate
Mesa, AZ
For a fast paced call center, I was responsible for scheduling medical procedures for the organization's patients, physicians and medical staff for facilities across the region, coordinated all aspects including, but not limited to, facility resources, physicians, authorizations and insurance verification. Used a broad understanding of clinical procedures and company facilities, I provided patients with pre-admitting information and pre-registration. I coordinated patients, facility resources, physicians, ancillary staff, documents, records, referrals, authorizations and insurance providers to effectively schedule medical procedures. I made and responded to calls from patients, provider offices and facilities for scheduling services. I scheduled tests and procedures in scheduling software system according to the guidelines established by the individual hospital departments and central scheduling standards. I obtained and documented prior authorizations, referrals, or other authorizations as required by facilities and insurance carriers. I acquired and documented pertinent patient medical information in accordance with procedural guidelines. I provided patients with information, pre and post-test instruction and location directions, and answered questions. Refered questions to medical offices as appropriate. I requested, labeled, stored and managed scanned documents and orders received from physician offices in the document imaging software system. I made sure that all appropriate documents were received prior to appointments and ensured that orders were compliant with each facilities policy.
Transitional Care Navigator 06/20/16 – 9/25/2017
Banner Desert-Cardon Children’s Medical Center Mesa, AZ
I provided administrative/clerical support to nurse case managers and social workers to ensure patients achieved smooth and timely transitions from an acute care facility to alternative levels of care including but not limited to post care settings, skilled nursing facilities, community services or physician offices as directed by the care coordination team. I assisted with setting up outpatient services or providing resources to help the patient maintain optimal care. I performed follow up tasks identified in the inpatient discharge care plan for management of Banner patients across the healthcare continuum. I worked with nurse case managers, social workers and patients to coordinate transitions in or out of care setting to obtain appropriate services and benefits. This included faxing information, preforming referrals or tasking other departments or consults, arranging authorization and transportation, assuring transfer documentation completion, arrange DME, coordinating home health care, confirming arrangements, obtaining clothing and making physician or outpatient appointments. I performed transfer of accurate, pertinent information between levels of care. I followed up with calls to patient and providers regarding their experience and issue resolution. I participated in departmental improvements and initiatives. I documented accurately and timely all interventions and necessary patient related activities in the correct electronic medical record. I worked collaboratively with team members and promoted relations with vendors, community, agencies and referral resources. I performed tasks such as routine utilization reviews, securing community resources, information or other tasks as related to clinical specialty. I performed secretarial and cross coverage where needed. I performed functions per established policies, procedures, regulatory and accreditation requirements, as well applicable professional standards. I provided all customers with an excellent service experience by consistently demonstrating the core and leader behavior every day.
Patient Service Coordinator 05/2003 – 5/2016
Digestive Disease Endoscopy Center
Normal, IL
Scheduler -
Per the five gastroenterologists and one surgeon orders, I called patients to schedule their diagnostic procedure and accurately scheduled requested procedures, using specific policies and guidelines, I arranged for scheduling of diagnostics related to the scheduled procedure. I performed additional duties as directed (within the scope of training) e.g., gave information regarding procedure, pre-procedure instructions to patients and asked medical questions that would relate to procedure. I prepared Center's schedule daily and was responsible for timely distribution; made accurate/timely adjustments to schedule including add-ons, cancellations and other changes; communicated change appropriately, in verbal, written and on-line forms of communication, per policy; assisted visitors, staff and physicians utilizing good guest relations; active as a resource for staff in the use of the computer and scheduling systems; active in a "marketing" capacity toward all scheduling offices; participated in the orientation of new employees; participate in the Center's Quality Improvement Program activities including identification of aspects of care, collection and analysis of data, formulation or recommendations, implementation of an improvement plan and evaluation of process; attended staff and unit meetings and educational opportunities; maintained all required certifications (CPR, CNA, GTS), prioritized job responsibilities to facilitate optimum quality of patient care. Power user for Provations Multicare and MD, I also had a little bit of training with insurance verification and coding review.
Receptionist -
I managed the receptionist area, greeted visitors and responded to telephone and in-person requests for information; prepared and reviewed data prior to the day of the procedure; informed supervisor of any problem with the schedule (e.g. no shows, cancellations, delays); collected payments at time of service such as co-insurance and co-deductibles payments. I have knowledge of insurance verification; greeted patients; answered questions of family/friends regarding procedure and informed them of delays; directed families/friends to the recovery room as needed, explained to them the reasoning for only two family members per patient; efficiently and courteously answered multiple phone lines and directed calls as appropriate. Able to give clear, concise directions to the Center; maintained adequate inventory of office supplies; operated and troubleshooted computer, printer and fax; troubleshooted Microsoft Outlook and the electronic medical record system; printed reports; completed any request for a copy of medical records at the direction of the clinical manager. I opened the center in the morning for patients and checked for any signs of unauthorized entrance; kept the reception area neat and clean during the day; when directed, I could initiate the "911" call and give information per policy. I performed additional duties as directed (within the scope of training) e.g., giving, information regarding procedure, pre-procedure instructions to patients; attended all staff meetings and in-service classes on regularly scheduled days; complied with various incident reporting systems of the Center, e.g. Adverse Incident Demonstrate flexibility in meeting the needs of the Center; perform other duties as requested or required; maintain patient confidentiality.
Endoscopy Technician -
Admitting role - brought the patient back to the patient room to change and then escort them to the procedure room, hooked up patients to the monitors and turned on the machine; Procedure room role - able to assist the physician during the procedure, set up rooms, cleaned and disinfected room between procedures, utilized safety measures PPEs using masks, gloves, gowns, transferred specimens to pathology pick-up, emergency protocol (within scope of his/her license or training)
Recovery room role (under supervision of a Registered Nurse) - assisted patients, obtained nourishment for the patient, knew emergency protocol (within scope of his/her license or training, demonstrated and had knowledge of safety measures; Cleaning procedures - brushed and rinsed scope after procedures, leak tests scope after every procedure, knows proper procedure for manually soaking scopes in high level disinfectant if needed, properly utilized endoscopic reprocessor(s), properly utilized all equipment, demonstrated the proper packaging of instruments as needed, properly operated all other equipment, knew how to test the high level disinfectant for efficiency and documented the test results, kept decontamination room clean and clear of excess countertop supplies; cared and maintained equipment - know how to operate all equipment in the Center, troubleshoot equipment; stocked and maintained stock levels of all supplies in the decontamination room, procedure room and recovery rooms, checked stock levels of linen and bio-hazardous waste supplies and alerted Nurse Manager of any need to adjust levels; other duties included - assisted with trash, linen and bio-hazardous waste collection at the end of the day, assisted with the general clean-up of the center, maintained MSDS manual under the direction of the Charge Nurse, performed additional duties as directed (within the scope of license or training) I was SGNA – GTS certified.
Compliance Assistant 03/1999 – 05/2003
State Farm Insurance Companies – Corporate Office Bloomington, IL
Unit coordinator for training and meeting planning; contact person for all agents names prior to publication or advertising use; assisted in web development coordination. Involved with publishing Quick Bits and compliance questions and answers; assisted unit members when needed; had written and oral communication with Agency Leadership to facilitate; scheduling of registered representative securities exam; written and oral communications with Agency Leadership to answer questions about the securities examination process and to secure required plan of action follow-up; maintained confidentiality of sensitive information to support sponsorship processing; registered status; assisted with projects; compared agent listing to determine if an open window was processed; Assisted and back up for department secretary, assisted employees, customers, answered and routed calls, maintained the front desk and reception area in a neat and organized manner
Claim Service Assistant (FCC) 06/1997 – 03/1999
State Farm Insurance Companies – Regional Office
Bloomington, IL
Promoted good customer service in a call center and performed administrative and clerical duties as lead worker; screened claims; assisted superintendent's secretary; answered and routed calls; sorted and matched letters; routed mail and records; ordered supplies; data entry; photocopy, fax, various office duties.
Education and Training
Associate in Liberal Arts: Heartland Community College Obtained 05/2012
Normal, Il
Central Catholic High School Graduated 8/1984-05/1989
Bloomington, IL
Southern Illinois University
Carbondale, IL
August 1984 - May 1989
Lincoln College
Normal, IL
Parkland College
Champaign, IL
August 1993 - December 1993
References
Banner Medical Group
Rosalina Francisco – Supervisor - 480-***-****
Jennifer Vargas – Manager – 480-***-****
Banner Corporate Management, Megan Cottrell or Abigail Francisco - 480-***-****
Donna Friedman – Employment reference 856-***-****
Digestive Disease Endoscopy Center
Cindy Durham – Administrator/Director of Nursing – 309-***-**** -any of the Physicians or the Administrator/Director of Nursing, Clinical staff could be used as references
Contact this candidate