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Sales Customer Care

Indore, Madhya Pradesh, India
May 18, 2020

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Somesh Bhati

Mobile: +91-971******* E-Mail:

• Professional Summary-

A highly efficient, results driven and capable sales and marketing executive with a proven ability to effectively develop manage and control relationships between the company and its target customers. Having a proven track record of quickly understanding a marketing campaigns mission, vision and objective and then communicating this to potential customers. Enjoying challenging briefs & able to work to an excellent standard under considerable pressure whilst presenting a positive image to clients & colleagues.

• Responsible for complete cycle of Domestic sales, Modern Trade sales, Institutional sales and supply chain within TAT.

• Generating new customers through online support and brokers.

• Preparing quotations and contract terms.

• Planning best possible dispatches according customers outstanding and Stock Availability

• Coordinating timely order booking and delivery order booking in SAP.

• Using marketing tools to present the products and most cost effective manner. Now looking for a suitable sales position with ambitious & exciting company.

• Skills-

Actively interface with internal departments: Sales, Forecasting, Logistics, Marketing, Credit, Production Control, Distribution, Customer Operations, Information Technology, and other internal customers and to do Interaction with all levels within the organization including Managers, Directors and Vice Presidents.

Planning and Direction. Motivated by challenges, Multi-tasking, Analytical thinker.

Time Management, Priorities, Meet deadlines, Self-starter.

• Technical Skills-

ERP: SAP -Sales & Distribution Module- Version 6.0(HANA) Application Software: MS Excel2010, MS Word2010, MS Powerpoint2010 Operating Systems: Windows XP, Vista, & Windows 7

• Work Experience-

• Company Name: Sanghvi Food Pvt Ltd- Indore.

• Company Profile: Sanghvi Foods Pvt. Ltd is emerged as the leading manufacturer of wheat flour products in India.

• Designation: Sr.Sales Executive of Bulks Sales & Sourcing of Raw Material.

• Duration: January 2012 to January 2020

Roles and responsibilities:

State covered whole of MP&CG for institutional sales and KARNATKA for bulk sales and Sourcing of relevant agro commodities. 1. Sales& Marketing-

To forecast the annual targets & execute them in the best & easiest means within the framed time period. Devising & effectuating competitive selling programs

/strategies to create the best product awareness & enhance business growth. Monitoring actual vs budgeted costs and minimizing overtime, transportation, and other costs related to operations. Market & trade flow analysis, market insights on competitor procurement.

2. Business Development-

Developing, negotiating & finalizing new business apart from servicing the existing ones. Formulating strategies for new customers/ reaching out to the unexplored markets for business expansion.

Exploring new business opportunities in various segments along with concerned distributers in the designated area.

Steering unit operations through Unit Managers, Office Staff/Warehouse Staff and Field Sales Force for Assigned Area.

Analyzing and developing new markets to drive volumes resulting in augmented business.

• Achievements-

Increased domestic sales by 23%, Institutional sales by 18% and Modern Trade sales by 33%

Improved dispatch lead time from 12-15 days to 5-7 Days. Generated weekly, monthly and yearly sales and dispatch report which helps in planning and improving service.

Used marketing tools such as exhibitions and advertisements to present the product in new market.

• Work Experience-

• Company: Teleperformance India.

• Company Profile: Teleperformance, one of the world's largest BPO companies.

• Designation: AMCC(Assistant Manager of Customer Care)

• Duration: January 2007 to January 2012.

Provides monthly performance feedback to CSR’s in order to address performance gaps and manage performance improvement Through strategic management and measurement of team performance, develop, plan and execute departmental improvements while simplifying processes Works with managers and supervisors to provide a work environment and culture that promotes customer service, staff development and achievement Manage the operational activities of the contact center including quality service, workflow, work force optimization, and cost management Work with peers in a team setting to develop and implement improvement suggestions, policies, work forecasting, and staff scheduling Maintain team’s call quality standards, providing feedback and developing performance development plans Provides oversight and technical direction for order management, inquiry management, and invoice management activities.

• Achievements-

Got Promoted as Subject Matter Expert within six Months after joining.

• Strength-

Capability to easily understand and adapt to new Technology & Environments. Optimistic and confident outlook towards career and life. Educational Qualification-

BSc in Biology from Govt. New Science College-Indore, Affiliated to DAVV University (2006).

HSC MP Board from Parashrampuriya Agrawal Higher Sec. School-Indore (2002) Date of Birth : 25th May 1984

Sex : Male

Marital Status : Married

Nationality: Indian

Languages Known: English, Hindi,

Hobbies: Listening music, net surfing, Playing cricket Permanent Address: 596 Ashok Nagar Airport Road Indore-(M.P) I hereby declare that the all information is correct as per my knowledge and my belief.

Place: Indore Somesh Bhati


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