-Initiative
Resume:
LAVENDAR NIPHA MUYANZI
DALMA MALL ABU DHABI UAE
***************@*****.***
OBJECTIVE
To hold a responsible position that utilizes my education, professional training and proven ability as well as providing upward mobility commensurate with achievement. Uphold human qualities and social skills striving to work with competence, reliability, integrity and accountability.
DETAILS
Date of birth : 1995
Gender : Female
Nationality : Kenyan
Passport no : AK0011008
STRENGTHS
Experienced professional with strong leadership and relationship building skills who thrives under pressure and goes beyond to create unforgettable guest experience, friendly, punctual and enthusiastic team player.
SKILLS
Strong verbal and communication skills
Goal oriented
Initiative and reliable
Flexible schedule oriented
Multi-tasking
EDUCATION
2013··2014
Diploma in Hotel Management HOSPITALITY COLLEGE FOR HOTEL AND CATERING MANAGEMENT
2012 Dec-Feb 2013
Certificate in Computer DARAJA TRAINING CENTRE
2009-2012
Kenya certificate of secondary education [KCSE] Sengani Girls High School
2001-2008
Rabai Road Primary School Kenya certificate of primary education [KCSE]
WORKING EXPERIENCE
COSTA COFFEE
OCT-17TH 2018-TODATE
BARISTA SKILLED
Displaying friendly and energetic behavior by creating a warm atmosphere towards customers.
Prepare and serve hot or cold beverages.
Describe menu items to customers or suggest product.
Provide customers with product details.
Receive and process customer payments.
Take customers’ orders and convey them to other employees for preparation.
Wrap, label or date food items for sale.
Posting daily incoming and outgoing stock, daily ordering and LPO process.
Preparing Analysis of data from weekly and monthly stock count reports.
JACARANDA HOTEL
(NODE RESTAURANT)
OCT 17TH 2017-SEP 2018
Bar/Restaurant HEAD WAITRESS
Responsibilities
Provide friendly and courteous service to clients.
Ensuring guest satisfaction at all time.
Guest follow ups.
Describing menu items special offerings and appropriately identified wine pairings.
Take all drink orders from customers.
Check customer identification and monitor customer drinking.
Make menu recommendations.
Effectively handled customer complaints and special requests.
RESEPTIONIST/ PUBLIC AREA SUPERVISOR ROYALE HOTEL
MAY 10TH- OCT 2017
Responsibilities
Inspecting sauna and steam cleanliness.
Check in and out.
Guest relation duties.
Renewing gym membership for clients.
Assisting in company growth by giving suggestions to improve the
Company.
Ensuring guests satisfaction.
RECEPTIONIST SAGANA GETAWAY RESORT
AUG 1st- MAY 2017
Re-opening
Responsibilities
Guest relation and public relation.
Check in and check out.
Record keeping.
Confirming bookings tentative and guaranteed.
Preparing forecasts and sending emails to heads of department.
Reservations.
Problem solving.
System recordings.
Giving clients a courteous and friendly service with a SMILE.
WAITRESS HEAD WAITER
24TH Dec –July 2015
Consistently provided professional, friendly, and engaging service
Skilfully promoted items on beverage list and restaurant specials
Followed all health and safety policies when handling food and
Beverage to uphold proper standards.
Displayed enthusiasm and knowledge about the restaurants, menus and products.
Quickly recorded transactions in computer system to deliver prompt.
Demonstrated genuine Hospitality while greeting and establishing
Rapport with guests.
Described menu items and special offerings and appropriately identified
Wine pairings.
Routinely removed rubbish and debris from restaurant.
Provided friendly and attentive service.
HOTEL AND CATERING SERVICES VARIOUS FUNCTIONS BOMA HOTEL, SAFARI PARK
2014
State House, Sagana Getaway,Panari Hotel,Villa Rosa Kempinski
HOTEL AND CATERING MANAGEMENT SAROVA TAITA HILLS
2013JULY-JAN 2014
DEPARTMENTS ATTENDED
Food and Beverage Sales and Service
Food production
Accommodation operations
Laundry and Dry Cleaning
Front Office
Book keeping and Budgeting
Pastry and Bakery
Food costing and Control
CURRENT VISA STATUS: EMPLOYMENT /TRANSFERABLE VISA
REFERENCE
1.Prakash Khadka 2.Perminus Waiharo 3.MR DIMA DIDO
COSTA manager Food and Beverage Manager Assistant General Manager
+971-********* Jacaranda Hotels Nairobi Sarova Taita Hills and Saltlick
VOI -NAIROBI
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