Sophia O. Menzo

addawd@r.postjobfree.com 248-***-**** 3400 Howell St. #204 Dallas Tx, 75204

EDUCATION

Bachelor of Applied Arts in Healthcare Administration Date of Graduation: August 2018 Central Michigan University Mount Pleasant, MI

Minor in Professional Sales

EMPLOYMENT

Account Executive MSE Education for Gartner – Dallas, TX October 2018 – Present o Achieved 138% of quota in 2019.

o 100% retention with a $303k book of business in 2019. o Consult with midsize education CIOs and C-Level Executives to develop and implement an effective institution-wide strategy. o Align my clients with valuable Gartner resources to help them drive measurable business results through the successful planning and execution of their most critical business priorities. o Utilize challenger sales approach to continuously grow and develop a strong book of business. Care Coordination Intern for Meridian Health Plan – Detroit, MI May 2018 – August 2018 o Assisted the Care Coordination team with compliance reporting, specific assessments of member’s level of need, and reforming processes and procedures for optimal efficiency.

o Collaborated with a group of student interns to create a comprehensive plan for increasing Medicare enrollment and retention rates that the company adapted for Medicare Open Enrollment in the Fall of 2018. o Obliged by HIPPA regulations to connect members with needed community resources to improve quality of life. o Enhanced written and oral communication skills through team collaboration in project timelines and daily task completion. o Utilized critical thinking skills to analyze thresholds of performance and utilize findings for departmental process improvement. Cocktail Server for Encore, The Night Club– Mount Pleasant, MI September 2015 – May 2017 o Highest ringing bottle service sales.

o Tend bottle service in a high-volume nightlife environment as well as created craft cocktails for bar patrons. o Responsible for training newly hired servers.

o Delivered customer outreach to maintain guest retention. Recognition

o Gartner 2019 Winner Circle Achiever

o Q3 Gartner Behavioral Award Recipient

o Carew Dimensions to Professional Selling Certification o Carew Pathway to Negotiations Certification

o HIPPA Certification

o Bloodborne Pathogens Certification

o TAMS certified

LEADERSHIP AND INVOLVEMENT

Risk Manager of Zeta Tau Alpha Women’s Fraternity December 2014 – December 2017 o Demonstrated team building and leadership skills by managing a chapter of 89 women as well as collaborating with an Executive board made of 12 officers.

o Implemented a crisis and risk management plan as well as rules and guidelines of the organization for the safety of 89 women. o Demonstrated accountability by being the liable individual on all paperwork, insurance and contracts. o Served on Judicial board committee and dispensed sanctions to enforce any issues within the organization. o Collaborated with members to gain higher skills in professionalism, communication, leadership, responsibility, and academic achievement.

Volunteer with American Cancer Society May 2015 – May 2018 o Contributed to team goal of raising $20k for breast cancer research and awareness. o Volunteered in survivor tent at weekend breast cancer awareness walks. o Helped facilitate breast cancer awareness and prevention workshops to young individuals on college campus.