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Front Office Customer

Houston, TX
May 18, 2020

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*** ********** **** ***, ***, H: 727-***-**** Positive and upbeat Customer Service Specialist bringing 15 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Proficiency in MS Office

Interfaces on all levels

Proficient with attachments

Knowledge of project practices

Knowledge of office equipment

Professional phone etiquette

Customer profile updates

Front office administration

11/2017 to 08/2019 Customer Service Representative AMDI Largo, FL

Reviewed customer data to assess current issues and determine potential solutions.

Escalated customer concerns, store issues and inventory requirements to supervisors.

Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Collected customer feedback and recommended procedural or product changes to enhance future service delivery.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.

Handled billing related activities focused on medical specialties. Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information. Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.

01/2015 to 10/2017 Soft Collections/CSR

Lincare Largo, FL

Remained calm, stayed professional

Gathered required information from customers for settlement reviews and followed up on management determined results.

Met demands of busy collections group by performing high volume of daily calls.

Consulted with customers to determine best methods to resolve service and billing issues.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Provided detailed monthly departmental reports and updates to senior management.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance. 10/2014 to 01/2015 Staffing Coordinator/Supply Clerk Boca Ciega Center Gulfport, FL

Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals. Worked with HR management to devise and update policies based on changing industry and social trends.

Interpreted, explained and enforced human resources policies to keep staff in compliance with standards.

Saved money by recruiting high-profile account providers and negotiating cost-saving contracts.

Requisitioned new supplies and equipment.

Established and maintained stock records and other documents. Checked stock received against written requisition to confirm order accuracy.

Managed vendor relationships to support supply chain and maintain product quality.

Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.

Replenished inventory with focus on addressing customer needs. Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets. Provided subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes.

09/2010 to 10/2014 Manager of HME

Walgreens Pasadena, TX

Resolved customer issues and concerns quickly to promote better service and keep lines moving.

Supervised inventory levels to maintain adequate supply of medications and medical supplies.

Reviewed vendor invoices and expense reports, identifying discrepancies. Maintained field equipment and performed troubleshooting techniques to keep all tools fully operational.

Organized and managed customer records, maintaining strict compliance with data privacy laws.

Reported data for maintenance, installations and inventory assessments. Installed medical equipment after comprehensive inspection, calibration and testing.

Checked store shelves and restocked products from inventory in back room.

Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

Created implants using waxes, ceramics and metals. EDUCATION AND TRAINING

Selected and negotiated contracts with supply vendors to obtain top-notch pricing on materials and items.

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Bachelor of Science: Education

BCC Daytona Beach, FL

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