Manager Customer Care
Resume:
ABOUT ME
Successful Territory Account
Manager with proven track record
and more than 7 years sales
experience. Implemented sales
programs which surpassed
company's revenue goals.
REFERENCES
CHONA TURQUEZA
Beepo Inc.
T: 091********
KRISTINE CACANINDIN
24/7 Customer Inc.
T: 091********
WORK EXPERIENCE
Angeles City
Oct 2018 - Present
Serve as the lead point of contact for all customer account management ma ers.
Build and maintain strong, long-las ng client
rela onships.
Nego ate contracts and close agreements to
maximize profits.
Develop trusted advisor rela onships with key
accounts, customer stakeholders and execu ve
sponsors.
Ensure the mely and successful delivery of solu ons according to customer needs and objec ves.
Clearly communicate the progress of
monthly/quarterly ini a ves to internal and external stakeholders.
Develop new business with exis ng clients and/or
iden fy areas of improvement to meet sales quotas. Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status.
Collaborate with sales team to iden fy and grow
opportuni es within territory.
Assist with challenging client requests or issue
escala ons as needed.
BGC Taguig
Jun 2016 - Sep 2018
Achieve quarterly assigned sales quotas in Red Hat and VMWare IT
So ware.
Work as an account manager in managing pipeline
accounts.
Responsible for ac vely engaging clients in pursuit of con nued renewal of Maintenance Contracts.
Build rela onships and nego ate with exis ng
customers, being the “go to” account manager for
customers and partners.
Ensure the accuracy and mely submission of
maintenance renewal quotes within assigned territory. Take an account management approach to iden fy co- termina on and reinstatement opportuni es.
Demonstrates the ability to personally plan for
achievement of performance goals and exceed quota
for the assigned territory.
Maintain accurate forecast and ac vi es for assigned region in the CRM-Salesforce.
Or gas, Pasig
May 2013 - Jun 2016
Deliver service and support to end-users using and opera ng automated call distribu on phone so ware, via remote connec on or over the internet
Interact with customers to provide and process
informa on in response to inquiries, concerns, and requests abut product and services.
Diagnose and resolve technical hardware and
so ware issues involving internet connec vity, email clients and more.
Iden fy and escalate priority issues and redirect
problems to appropriate resource.
Quezon City
Feb 2011 - Apr 2013
Respond to service, product, technical, and customer rela ons ques ons on subjects such as features,
specifica ons, and repairs on current and
discon nued products, parts and op ons based on
customer en tlement.
Successfully resolve technical issues
(hardware/so ware)
Upsell and cross sell.
Experience in troubleshoo ng in a technical
environment. So ware and hardware knowledge of
compu ng, storage and peripheral devices. Advance
proficiency with case management databases and
tools. Phone and remote support experience. E-
support experience and knowledge. Superior
customer service skills.
Market Market Taguig
Aug 2010 - Jan 2011
Providing technical support to gaming Customers over the phone.
Answers inquiries, solving problems, and
troubleshoo ng issues using provided scrip ng and
published materials.
Quick to adapt new challenges and capable of
handling any tasks. Familiarity with social networking and latest ways to communicate (Facebook, Twi er,
YouTube, etc.). Demonstrated ability to perform at a high level with a strong ap tude in adjus ng to
change. Basic experience using Microso Office
suite(s)
San Fernando City Pampanga
Aug 2009 - Jun 2010
Answers inquiries by clarifying desired informa on, researching, loca ng, and providing informa on.
Resolves problems by clarifying issues; researching and exploring answers and alterna ve solu ons;
implemen ng solu ons; escala ng unresolved
problems.
Fulfills requests by clarifying desired informa on; comple ng transac ons; forwarding requests.
Maintains call center database by entering
informa on.
Updates job knowledge by par cipa ng in
educa onal opportuni es
Enhances organiza on reputa on by accep ng
ownership for accomplishing new and different
requests; exploring opportuni es to add value to job accomplishments.
EDUCATION
Angeles City
1998
Associate Degree in Computer Programming
SKILLS
EXPERIENCED INSIDE SALES REPRESENTATIVE
TECHNICAL SUPPORT PROFESSIONAL CUSTOMER CARE
BEEPO INC. Account Manager
SERVICE SOURCE
PHILIPPINES
INTERNATIONAL
B2B Inside Sales Representa ve
24/7 CUSTOMER INC. Technical Support Specialist Tier 2 for HSI STREAM GLOBAL
SERVICES INTERNATIONAL
INC.
Technical Support Professional for Hewle Packard
Printers
TELUS INTERNATIONAL
INC.
XBOX Live Technical Support II
TELETECH HOLDINGS INC. Customer Care II for T-Mobile STI COLLEGE Associate of Science
RENE BOY
PENAFLOR
ACCOUNT MANAGER
B6 L54 Si o Tabun Mangga Pulung Bulu,
Angeles City, 2009
*************@*****.***
Contact this candidate