ABOUT ME

Successful Territory Account

Manager with proven track record

and more than 7 years sales

experience. Implemented sales

programs which surpassed

company's revenue goals.

REFERENCES

CHONA TURQUEZA

Beepo Inc.

T: 091********

KRISTINE CACANINDIN

24/7 Customer Inc.

T: 091********

WORK EXPERIENCE

Angeles City

Oct 2018 - Present

Serve as the lead point of contact for all customer account management ma ers.

Build and maintain strong, long-las ng client

rela onships.

Nego ate contracts and close agreements to

maximize profits.

Develop trusted advisor rela onships with key

accounts, customer stakeholders and execu ve

sponsors.

Ensure the mely and successful delivery of solu ons according to customer needs and objec ves.

Clearly communicate the progress of

monthly/quarterly ini a ves to internal and external stakeholders.

Develop new business with exis ng clients and/or

iden fy areas of improvement to meet sales quotas. Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

Prepare reports on account status.

Collaborate with sales team to iden fy and grow

opportuni es within territory.

Assist with challenging client requests or issue

escala ons as needed.

BGC Taguig

Jun 2016 - Sep 2018

Achieve quarterly assigned sales quotas in Red Hat and VMWare IT

So ware.

Work as an account manager in managing pipeline

accounts.

Responsible for ac vely engaging clients in pursuit of con nued renewal of Maintenance Contracts.

Build rela onships and nego ate with exis ng

customers, being the “go to” account manager for

customers and partners.

Ensure the accuracy and mely submission of

maintenance renewal quotes within assigned territory. Take an account management approach to iden fy co- termina on and reinstatement opportuni es.

Demonstrates the ability to personally plan for

achievement of performance goals and exceed quota

for the assigned territory.

Maintain accurate forecast and ac vi es for assigned region in the CRM-Salesforce.

Or gas, Pasig

May 2013 - Jun 2016

Deliver service and support to end-users using and opera ng automated call distribu on phone so ware, via remote connec on or over the internet

Interact with customers to provide and process

informa on in response to inquiries, concerns, and requests abut product and services.

Diagnose and resolve technical hardware and

so ware issues involving internet connec vity, email clients and more.

Iden fy and escalate priority issues and redirect

problems to appropriate resource.

Quezon City

Feb 2011 - Apr 2013

Respond to service, product, technical, and customer rela ons ques ons on subjects such as features,

specifica ons, and repairs on current and

discon nued products, parts and op ons based on

customer en tlement.

Successfully resolve technical issues

(hardware/so ware)

Upsell and cross sell.

Experience in troubleshoo ng in a technical

environment. So ware and hardware knowledge of

compu ng, storage and peripheral devices. Advance

proficiency with case management databases and

tools. Phone and remote support experience. E-

support experience and knowledge. Superior

customer service skills.

Market Market Taguig

Aug 2010 - Jan 2011

Providing technical support to gaming Customers over the phone.

Answers inquiries, solving problems, and

troubleshoo ng issues using provided scrip ng and

published materials.

Quick to adapt new challenges and capable of

handling any tasks. Familiarity with social networking and latest ways to communicate (Facebook, Twi er,

YouTube, etc.). Demonstrated ability to perform at a high level with a strong ap tude in adjus ng to

change. Basic experience using Microso Office

suite(s)

San Fernando City Pampanga

Aug 2009 - Jun 2010

Answers inquiries by clarifying desired informa on, researching, loca ng, and providing informa on.

Resolves problems by clarifying issues; researching and exploring answers and alterna ve solu ons;

implemen ng solu ons; escala ng unresolved

problems.

Fulfills requests by clarifying desired informa on; comple ng transac ons; forwarding requests.

Maintains call center database by entering

informa on.

Updates job knowledge by par cipa ng in

educa onal opportuni es

Enhances organiza on reputa on by accep ng

ownership for accomplishing new and different

requests; exploring opportuni es to add value to job accomplishments.

EDUCATION

Angeles City

1998

Associate Degree in Computer Programming

SKILLS

EXPERIENCED INSIDE SALES REPRESENTATIVE

TECHNICAL SUPPORT PROFESSIONAL CUSTOMER CARE

BEEPO INC. Account Manager

SERVICE SOURCE

PHILIPPINES

INTERNATIONAL

B2B Inside Sales Representa ve

24/7 CUSTOMER INC. Technical Support Specialist Tier 2 for HSI STREAM GLOBAL

SERVICES INTERNATIONAL

INC.

Technical Support Professional for Hewle Packard

Printers

TELUS INTERNATIONAL

INC.

XBOX Live Technical Support II

TELETECH HOLDINGS INC. Customer Care II for T-Mobile STI COLLEGE Associate of Science

RENE BOY

PENAFLOR

ACCOUNT MANAGER

B6 L54 Si o Tabun Mangga Pulung Bulu,

Angeles City, 2009

099********

addasr@r.postjobfree.com

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