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Engineer Customer Care

London, Greater London, United Kingdom
May 18, 2020

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Adnan Amin

Phone: +447*********

*** ******** ****, *** ***, Uxbridge, London (UK)


I am a well-organized, highly self-motivated individual with excellent communication skills at all levels. As well as being dynamic, I hold strong leadership skills and good problem-solving abilities. I can work as part of a team or on my own initiative as required. Computer literate & extensive knowledge within all Windows operating systems including Windows XP, 7, 8, & 10. Willing to undertake further training. Also have excellent 6+ years of customer service, customer facing skills, which I put to good use in my job. I always give 100% to any task undertaken by being confident and I believe I would be an asset to any company. I have worked hard from a young age to reach the maximum level of achievement. I have the experience and strong background in Electrical Electronic, Biomedical Engineer and Digital Imaging. I am looking to develop my career and to continue learning.


Althea-Group London, UK

DI Trainee Field Service Engineer (X-ray & MRI) Nov 2018 – Present

●Performed routine maintenance and repairs on diagnostic imaging systems ensured cleanliness of equipment and rooms on daily basis.

●Coordinated with senior engineers to create continuous improvements in products and services.

●Developed, maintained, and improved relationships with the customer by providing expert advice and acting as a specialist resource.

●Optimized the productivity and life span of equipment.

●Continually developed effective troubleshooting methods in providing daily remote assistance to customers and associates.

●Provided clear feedback to management for capturing improvement opportunities.

●Assisted in the development and improvement of service processes and information.

●Professional with strong technical acumen. Analytical with the ability to understand complex system operation and troubleshooting.

●Established good relationships with customers through good communication and professional service to support new instruments and service business.

●Troubleshoot, analyze, and repair systems failures to maintain Elapsed Time to Repair (ETTR) and Systems Uptime standards by completing repairs immediately and efficiently.

●Provide telephone assistance and field visits where and when required throughout the assigned region and when required throughout the UK.


HCA Wellington Hospital & HCA London Bridge Hospital London, UK

Junior Biomedical Engineer Jan 2018 – Nov 2018

●Managed workload and ensured the department meets the key performance indicators.

●Managed the workshop to meet the quality standard and auditable.

●Performed fault diagnosis, repair and calibration to a wide range of medical devices.

●Liaised with manufacturers and suppliers to maintain department stocks.

●Tested medical devices for electrical safety.

●Outsourced and managed external service contacts.

●Commissioned and decommissioned medical devices.

●Maintained the equipment database to manage medical devices.

Brunel University Engineering Department London, UK

Lab Technician (Volunteer) Nov 2015 – April 2017

●Pat Testing, fault finding, component testing, circuit testing.

●Provided technical support, maintained, calibrated, cleaned and tested sterility of the equipment.

●Carried out risk assessments, awareness of Health & Safety, using IT to update maintenance records.

●Worked with electronic devices (spectrum analyzer, oscilloscope, function generator and power supply).

●Problem solving and seeing jobs through to completion, which sometimes involved working extra hours.

Flexible and adaptable work attitude willingly worked on various projects and enjoyed the challenge.

Costcutter Brunel University London, UK

Retail Assistant Feb 2012 – Feb 2018

●Trained and supervised new staff members.

●Assisted with the smooth running of the shop.

●Ordered and maintained stock and resources.

●Always promoted good working practice and excellent customer care.

●Ensured health and safety regulations are followed.

●Attended company training programs when required.


BTEC Extended Diploma in Electrical/Electronic Engineering (Grades)

Higher National Diploma (HND) (Level 5) Second year (2017) Distinction (Highest Grade)

Higher National Diploma (HND) (Level 4) First year (2016) Distinction (Highest Grade)


Good communication skills, able to provide excellent customer service.

Ability to apply knowledge and experience to resolve problems quickly.

Can develop solutions that enhance the availability, performance, maintainability, and agility of a customer’s enterprise.

Good knowledge of Basic Computer Networking principles.

Solid knowledge of electro/mechanical device repair with attention to detail

Good documentation practice

Good team working skills.

To be highly motivated, dynamic, have good leadership skills & be a good problem solver

Be highly motivated, strong, confident, and articulate. Be client facing and have good people skills and a sound communicator

Time management.

Full clean UK driving license.


References are available on request.

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