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Executive Assistant Customer Service

Location:
Dubai, Emirate of Dubai, United Arab Emirates
Salary:
8000
Posted:
May 18, 2020

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Resume:

PERSONAL DETAILS

Name: Entisar Elsady

Mobile: 050*******

Email: addapj@r.postjobfree.com

Citizenship: Australian

Driver’s license: Australian convertible to UAE

PERSONAL STATEMENT

I am, enthusiastic and work with decisiveness and conviction. Have initiative-taking attitude and find positive ways to stimulate and engage with people. I am a positive person, and I love to work and be productive to participate in work improvement and development work environment and make everyone better off.

KEY SKILLS

-Business Administration and secretarial experienced; hotel and flight booking and all other travel arrangements, keeping diary, time management, keeping office supplies, customer service, develop presentations, and effective communication skills, staff reimbursement, requests, leave-vacations and entitlements incompliance with HR policy.

-CRM management, ensure that superior customer service is delivered at all times to all customers

-Banking responsibilities, financial transaction, take care of accounts receivable, collections.

-Computer savvy, proficient in using MS office (Google documents, excel, word and PPT)

-Filling control system 'manually and systematically'

-Writing reports and minutes taking in professional manner

- Excellent written and verbal communication skills in English

-Market research and analysis

-Planning skills projects, events and operations and inventory coordination and maintenance

-Budgetary, purchases and pity cash control

-Critical thinking and problems solving

-National and international business coordinating

-Managing Contract and invitation to tender ITT

-Business Process Outsource (BPO)

-Import, Export and Logistic

-HSE management

-Passionate, enthusiastic, emotionally intelligent, outgoing, diplomatic, patient, and a good listener

-Languages, Arabic native, English expert.

EDUCATION

2012 – 2014 Bachelor of Business Management

William Blue College of Business and Event Management, Sydney, Australia

2011 – 2012 Diploma in Management

TAFE, Sydney, Australia

1992 Bachelor of Business and Economy

University of Baghdad

WORK EXPERIENCE

11/2015 – 10/2019 Admin executive / Secretarial

Galaxy Day Care Pty Ltd, partner of Department of Education (DOC) NSW, Australia https://www.acecqa.gov.au/resources/national-registers/services/galaxy-day-care-pty-ltd

Assisted the General manager on daily basis for managing calls, emails, liaison with clients/partners and costumer services

Assisted in managing and reviewing the registration and students’ admission paperwork and keep them updated

Banking responsibilities, financial transaction, take care of accounts receivable, collections.

Close liaison with customers to build strong relationships

Arrange and organise meeting and minutes taking

Receiving regulations and national quality standards NQS from the (DOC)

Distributed the new regulations and NQS for the registered educators in our centre, to make sure all educators are comprehended with new rules

Made visits and spot check to ensure that all new rules are effectively applied

05/2012 – 9/2015 Event Executive coordinator/ management assistant

Sydney Convention and Exhibition Centre, Sydney, Australia

Provided administrative assistance for the management and staff

Assisted in analysing and solving problems

Direct contact with customers to ensure providing excellent services

Assisted in conducting research for new ideas to develop services

Assisted in maintain and control an effective filling that meets the rapid workflow and make the documents readily accessible.

Maintained office equipment and stationery

Assisted in coordinating events such as conferences, gala dinner, business anniversaries, business dinner, seminars, meetings, trade show,

weddings and launch event.

10/2009 – 04/2010 Admin Executive Assistant

United Arab Shipping Co. Dubai, UAE

Provided full administrative support for UASC staff and vessels’ crew and worked on issuing; visas, work permissions, leaves entitlements, residency issue-renew-transfer and termination, and issuing-renewing UASC licenses

Handled government relationships and affairs services, liaised with government officials, authorities and departments such as; immigration, embassies municipality, seaports, airports and ministries. arranged meetings for our Vice President with them and also to followed up our department transactions

Prepared and archived crews’ relevant documents (soft and hard copies)

Maintained office supplies and equipment

09/2005 – 10/2009 Executive Assistant for Vice President

Corporate Purchasing & Contract Dept

United Arab Shipping Company, Dubai, UAE

Coordinated and organised minutes taking for internal meetings, between the vice president and affiliated deferments; “fleet purchases, bunker, admin service, maintenance and gear store”

Wrote and managed weekly, monthly and periodically reports

Maintained records and files in an effective confidential manner and made them available for the involved staff

Controlled and updated the Vice President’s calendar and day-today activities

Effectively managed phone calls screening, and maintained emails and correspondences

Assisted in managing CPCD budget and departments expenses

Kept office supplies for the CPCD department and provided the staff with supplies they need on time

Prepared and archived department’s relevant files and documents (soft and hard copies)

Managed and consolidated weekly, monthly and periodically reports received from affiliated departments

Created presentations using different medias such as “PowerPoint, prezi, poster, digital presentation, report, printed cardboard”

Arranged VP’s travel itinerary and hotel bookings

Managed and supervised per and post meetings arrangements for the Vice President with other stakeholders from inside and outside UAE

09/2004 – 05/2005 Business Operation and Executive Administration

OMZ FZCO/ AMIDAS M.E. Region Supplier

(Oil Rigs’ Equipment), Jebel Ali, Dubai, UAE

Controlled and managed CEO calendar

Managed travel and hotel booking for the CEO

Wrote and designed weekly, monthly and periodically reports

Received and managed calls and emails, and responded to them on timely and accurately manner

Controlled and followed up the inventory by receiving and recording stock

Prepared relevant commercial documents such as agreements, contracts, letter of credits LCs, and liaised with the related stakeholders for negotiations as per the CEO recommendations

Communicated with internal and external stakeholders and participated in business negotiations

Meeting monthly sales goals & targets

Building & maintaining client relationships. Constant communication with new customers, customer support, freight management

Prepared and archived business relevant documents (soft and hard copies)

Managed and followed up sea freight, and logistics procedures, and I was responsible for shipping transactions and documentations

Maintain office equipment and stationery

Provided translation from Arabic to English vice a versa, between the CEO and other business parties



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