Fremont, CA 510-***-****
Email: email@example.com LinkedIn: https://www.linkedin.com/in/japjeet/
SCRUM CERTIFIED BUSINESS ANALYST UC BERKELEY CROSS-FUNCTIONAL BUSINESS ANALYST
4+ years of Business Analyst hands-on experience in Agile Scrum software development for enterprise and banking products working side-by-side with multiple teams in multiple time zones.
Experience for being the voice-of-users and admins performing completive analysis, defining, and refining requirements, and owning backlogs.
A go-getter with exceptional problem-solving skills to provide strategic thought leadership and influence decision making based on data and key metrics.
AREAS OF EXPERTISE
Inception – Adept at Competitive Analysis, Requirements Elicitation, User Stories, Good working knowledge with ALM tools (JIRA, Rally, Confluence), Business Requirement Document (BRD), getting signoffs, and Backlog Management.
Design – Skilled at using Microsoft Office suite (MS Word, MS Excel (Pivot Tables, SUMIFS, VLOOKUP, HLOOKUP, VBA, Macros) for Data Manipulation and Analysis, MS PowerPoint, Outlook), Familiar with Power BI, MS Visio(UML) to create business workflow diagrams, interpersonal communication, experience using SQL to write and run queries, web-technologies such as Oxygen XML Author, EDCS, and Content management System, Adobe Experience Manager(AEM)/WEM, Slack, Keynote; design thinking using various tools to effectively communicate with UI/UX/Architect team and deliver best end-user experience.
Build – Hands-on experience in Lean Business agile development process, disseminate significant amounts of information with attention to detail, performs ad-hoc data analysis by analyzing and creating reports as requested for stakeholders.
Review – Proficient at understanding User Feedback, End-User FAQs, Clarity PPM suite by working with stakeholders to help elicit the requirements, performing ad-hoc analysis and presenting results in a clear manner.
Leadership – Detail-oriented, hands-on/can-do attitude to solve issues with superb communication skills and a team player in a global environment. Ability to demonstrate leadership in taking on multiple, complex issues to build effective and long-lasting solutions, guiding and advising the customer.
Apple Inc. – Business Analyst Jan 2020 – Present Sunnyvale, CA
Liaison between the Business stakeholders and IT team for Accelerate Pay Product under Finance and Admin Systems Team.
Spearhead requirements for Accelerate Apple Pay application by working along with Business and IS&S Finance Stakeholders.
Utilized Agile SCRUM Model and conducts Gap analysis for business process improvement using Excel.
Document thorough Invoicing Automation business requirements (BRD/ERS document), detailed user stories along with crisp acceptance criteria.
Executes the project using Agile and Quip tool for requirement management.
Uses Radar tool for defect logging and tracking.
Creates test cases and performs User Acceptance Testing (UAT) to help ensure that all the functional requirements were met.
Cisco Systems – Business Analyst/Project Coordinator Jan 2019 – Dec 2019 Milpitas, CA
Liaison between the Business stakeholders and IT team for NextGen CPDM Project (Business to Business Platform domain) in Enterprise Engineering Business Operations Team.
Spearheaded requirements for Cisco Compliance Technical Product standards such as Leap Second, Smart Licensing etc. by working along with cross-functional stakeholders.
Managed and monitored project related issues, risks, and actions per leadership.
Utilized Agile Scrum Activities-Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective end-to-end.
Performed Gap analysis and documented BRD document, detailed user stories, and test cases for each NextGen technical Product standard using Oxygen XML Editor and utilized AEM/WEM tool for publishing the content.
Utilized Agile SCRUM Model and worked collaboratively with on-shore and off-shore stakeholders from gathering, analyzing business requirements, and driving sessions as well setting up the future sessions articulating what happens next and remove roadblocks.
Managed Clarity PPM (Project and Portfolio Management) suite/dashboard which is used for both project and resource management by working along with cross-functional stakeholders under IOPS OBIEE Team.
Performed weekly/biweekly/quarterly task of CSG (Core Software Group) Clarity PPM Project Closure Requests clean up activity from QPC (Quick Project Creator) admins by proactivity following up with users to maintain data integrity of Clarity PPM tool and drive cleanup efforts.
Created Lab Management (Lab Audit, Fixed Asset Audit and OOC Audit reports) and Vulnerability Drill-Down Backlog cases reports using Pivot tables as requested by the stakeholders.
Performed Ad-hoc data analysis and utilized MS Excel advanced skills for data gathering, storing, cleaning and then providing insights by creating performance reports using Pivot tables.
Utilized Rally and Confluence tool to help organizations align strategy, track project progress in project and utilized JIRA tool for defect logging and tracking.
Created test cases to ensure all content on the tools is compliant before deployment and performed User Acceptance Testing (UAT) by working collaboratively with team through emails/WebEx Team to help ensure that all the functional requirements are met.
Business savvy with strong analytical skills to assess gaps, perform root cause analysis and keep the communication flowing with stakeholders.
Lululemon Athletica – Business Analyst Jan 2017 – Dec 2018 San Mateo, CA
Worked on enhancing/adding functionalities at Lululemon E-commerce website (B2B) to attract millennial visiting website and providing better user experience.
Utilized Agile SCRUM Model and worked collaboratively with Product Development cross-functional teams from planning, requirement gathering, development, testing, deployment, and product backlog management to ensure the project stays on time, within budget, and with the highest quality possible.
Executed the project using JIRA and Confluence.
Reviewed and executed test plans and test cases for User Acceptance Testing (UAT) to help ensure that all functional requirements were met.
Bank of America – Business Analyst Feb 2016 – Dec 2016 Agoura Hills, CA
Involved in developing the AI Chatbot ‘Erica’ project using Agile Scrum Methodology
Participated in Agile SCRUM daily stand-up meetings, sprint review and sprint retrospective meetings to discuss the ongoing progress, any roadblocks and plan for the day.
Documented/fixed BRD’s document, detailed user stories, and test cases for each business requirements
CERTIFICATION AND EDUCATION
Master of Science - Computer Science Amity University, Noida, UP, India
SCRUM Certified Business Analyst (2017)
Certificate Program in Business Analysis (2018) – UC Berkeley Extension