LEONIE JOY G. GEPANAGA

AL NUDAIR BIN AL HARITH ST. NEW AL RAYYAN DOHA QATAR

WORKING VISA WITH NOC

CONTACT NUMBER: +974-****-****

E-MAIL ADD: addamk@r.postjobfree.com

OBJECTIVE: TO OBTAIN A POSITION THAT WILL ENABLE ME TO ENHANCE MY

SKILLS, MANAGEMENT AND ABILITY TO WORK WELL WITH

PEOPLE.

WORK EXPERIENCE:

CROWNE PLAZA DOHA WEST BAY ( January 12, 2020 – April 17, 2020 )

RECEPTIONIST:

• Receiving visitors at the front desk by greeting, welcoming, directing and assisting them appropriately.

• Answering screening and forwarding incoming phone calls.

• Receiving and sorting daily mail

SAFARI MALL DOHA, QATAR

SALES LADY / CASHIER: (OCT 01, 2018 – OCT 23, 2019)

•Provides quality customer service by attending to customer needs.

•Responsible in providing/selling supplies needed by the customer.

•Tracks and reports sales and inventory.

•Scan goods and collect payments.

IQOR (BPO COMPANY)

SALES AGENT: (FEB 7 – SEPT 25, 2018)

•Selling products and services using solid arguments to prospective customers.

•Maintaining positive business relationships to ensure future sales.

•Present, promote and sell products/services using solid arguments to existing and prospective customers.

•Supply management with reports on customer needs, problems, interests, and potential for new products and services.

•Answering client questions about credit terms, products, prices and availability.

HOME BASED (INT’L ACCNT)

CHAT SUPPORT REPRESENTATIVES: (JULY, 2017 – JAN, 2018)

•Responding to customer queries in a timely and accurate way, via phone, email or chat.

•Identifying customer needs and helping customers use specific features.

•Handling customer complaints and reach out to provide assistance for proper resolution.

CONVERGYS NUVALI (BPO COMPANY)

CUSTOMER SERVICE ASSOCIATE: (SEPT, 2016 – FEB, 2017)

•Assisting online shopping customers related to product quality deliveries assurance of customer satisfaction.

•Resolving phone, walk-in, mail, fax, and email customer inquiries.

•Processing and logging incoming calls.

•Contacting customer to give them accurate feedback on the progress of their inquiries.

CROWN REGENCY CLUB ULTIMA

SALES EXHIBITOR: (MAR, 2014 – JULY 2016)

•Offering exclusive lifetime membership to high end customers.

•Marketing frontliner in hotel.

•Performs other duties as described under salesperson.

FSM CINEMA

CASHIER: (AUG, 2013 – DEC, 2013)

•Operating scanners, scales, cash registers, and other electronics.

•Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.

•Issue change, receipts, refunds, or tickets.

EL RANCHO HOTEL AND CASINO INC.

HR ADMIN ASSISTANT: (MAY, 2011 – JAN, 2012)

•Assist in payroll preparation by providing relevant data.

•Prepare reports and presentations for internal communications.

•Employee Relation.

•Records Management.

DUNKIN DONUT

CASHIER / SHIFT LEADER: (MAY, 2006 – MAY, 2011)

•Provide direction and feedback to workers during shifts.

•Packing customer preferred items.

•Over-all inventory at designated branch.

•In-charge of opening and closing at designated store branch.

QUALITIES AND SKILLS:

•Highly motivated, organized, quick learner and smart worker

•Good communication skills

•Computer literate

•Good multi-tasking/ task management skills

EDUCATIONAL ATTAINMENT:

COLLEGE: Bachelor of Science in Business

Administration Management

Pamantasang Lungsod ng Pasay,

Manila Philippines.

(2004) (Undergraduate)

SECONDARY: Dasmariñas High School Paliparan Annex

Paliparan Dasma, Cavite (S.Y 2002 – 2003)

ELEMENTARY Salawag Elementary School

Salawag Dasma, Cavite (S.Y 1998 – 1999)

PERSONAL DATA:

DATE OF BIRTH : December 19, 1985

PLACE OF BIRTH : Makati City, Philippines

CIVIL STATUS : Single

CITIZENSHIP : Filipino

LANGUAGES SPOKEN & WRITTEN : Tagalog, English

FATHER’S NAME : Nicaster S. Gepanaga

MOTHER’S NAME : Leovy Gepanaga

LEONIE JOY G. GEPANAGA

APPLICANT’S SIGNATURE

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