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Sales Customer Service

Chula Vista, CA, 91915
May 18, 2020

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Reiss Aidan Williams

**** ******** ******* ***** ***,Chula Vista CA 91915, 914-***-****, PROFILE

My name is Reiss Williams, a native of Manchester, England, and San Diego resident of the past 12 years. I’m a seasoned sales leader and business development professional with 10+ years of multi-sector expertise ranging high-end retail, supply chain, home improvement, as well as management consulting. My professional experience and education allows me to understand, critically evaluate problems, formulate hypotheses and reach solutions based on a new understanding of complex situations. I love to inspire and motivate, and prioritize leading with integrity. EMPLOYMENT HISTORY

Sales Manager, The Home Depot Design Center San Diego, CA April 2018 - Present

Actively lead 10+ direct reports in the successful development of 2,000 + sales orders from start to finish, generating over $17 million in sales, with an average GM of 25%, delivering excellent customer service end-to-end.

Effectively implemented operational measures and cost controls to ensure store profitability.

Mobilized weekly team meetings for 30+ members of staff, meant for inspiring, mentoring and coaching. Driving culture, employee engagement, resulting in enhanced results and business performance.

Developing B2C and B2B plans and strategic frameworks to optimize sales penetration in the local market between

Bi-weekly business reporting and presentation of key metrics and KPI’s to Senior and Executive Level Management.

Sales, PIRCH Inc. San Diego, CA

March 2014 - April 2018

Established 5 strategies which drove business growth north of $2.5 million in the San Diego market, in FY16 beating sales plan by 40%

Advanced sales footprint outside of San Diego into the Orange County and Los Angeles markets capturing multimillion dollar projects and sales contracts.

Outperformed 300 sales professionals nationally, ranking top 10 in the company. Menswear Supervisor Prada Group. San Diego, CA

January 2012 - March 2014

Consistently demonstrated, superior brand knowledge and sales leadership, achieving $1m+ in revenue, beating sales plan consecutively in FY12 & FY13

Developed and maintained a large high net-worth client base, and pipeline of high value business opportunities. Delivering excellent customer service.

Analyzed daily fashion trends and market changes to make strategic business decisions. EDUCATION

MBA, University of Manchester Manchester, UK

January 2017 - July 2019

BS, Political Science, Point Loma Nazarene University San Diego, CA August 2012 - May 2015


Team Building & Mentoring

Profit & Loss Management

Sales Strategy and Execution

Business Negotiation & Value Communication

Focused & Adaptable

Emotional Intelligence

Strong Data and Financial Analysis


Board of Directors, City of Hope International Church San Diego, CA October 2017 – Present

Established long term strategic roadmap and implementation framework for organizational growth

Ensured the maintenance of legal and financial compliance according to California & Federal guidelines

Provide oversight for financial and budgetary performance, and total P&L accountability

Implement corporate governance, corporate social responsibility as well as corporate ethics RPA MBA Consultant, DHL Middle East and Africa San Diego, CA December 2017 – November 2018

Created an 11 month virtual management consulting project with a team of three aimed at identifying methods to enhance operational efficiency, cost reduction and workflow optimization as a part of business transformation and continuous improvement.

Developed a streamline of communication between different business functions to gain cross functional perspectives and insights for a potential RPA implementation in the region.

Using the Balanced Scorecard framework, the team determined the value of a Robotics Process Automation implementation considering a mix of financial and non-financial metrics.

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