SHARON S DAVENPORT

**** ****** ****** **********, ** 71108 318-***-**** addalr@r.postjobfree.com PROFESSIONAL PROFILE

Customer service-oriented professional with 16+ years of combined medical billing and coding, medical administrative support, and healthcare industry experience. Accustomed to working in fast-paced hospital environments where accuracy and accountability are essential. Follows policies, procedures, and guidelines to assure consistent quality. Maintains and ensures privacy and confidentiality.

Strong verbal, written, and interpersonal communication skills. Possesses problem-solving skills to facilitate problem identification and generation of alternative solutions. Microsoft Excel Microsoft Word Typing Speed: 56 WPM. Training and Certifications:

Tracheostomy Feeding Tube / PEG

KEY QUALIFICATIONS

Electronic Health Records (EHR) Payment Posting Scheduling HIPAA Compliance Medical Billing Medical Coding ICD-9 ICD-10 HCPCS CPT Medical Terminology Computer Systems and Software Applications for the Medical Office Accounts Receivable Greenway Electronic Medical Records (EMR) Electronic Health Records (EHR) Medical Charts Basic Anatomy & Physiology Healthcare Settings Medical Office Medical Administrative Patient Registration Medical Records Management for the Billing Specialist CMS1500 Claim Form Superbill Medicare / Medicaid Government Payers Third-Party Payers EDUCATION

Ultimate Medical Academy Associate of Science Degree in Medical Billing and Coding, 2019 RELEVANT PROFESSIONAL EXPERIENCE

TELEPERFORMANCE/ HUMANA– Shreveport, LA

05/2019 – 10/2019

Billing Clerk / Customer Service

Took inbound calls from seniors with Humana insurance inquiries. Verified callers, assist callers Verified billing statements and collected payments as needed. Ensured that payment for medical services was received in a timely manner. Samaritan Counseling – Shreveport, LA 10/2013 – 02/2014 Medical Billing Associate

Provided customer service to insurance providers and their members. Ensured the billing, collection, posting of payments, medical records received and outgoing mail was delivered. Processed denials and appeals and.

Performed billing using CPT codes and converted medical records into the system. Completed clerical duties, reviewed the explanation of benefits with patients, and interviewed patients to update medical records.

Jean Simpson Temporary Service – Shreveport, LA 04/1996 – 08/2013 Medical Biller and Coder

Served as a medical biller and coder within the various medical office and hospital settings. Collected, processed, and filed payments.

Entered data electronically to process charges, payments, denials, and adjustments. Sharon Garner Davenport cont.

Verified patient information against insurance program specifications and typed invoices for insurance companies. Assisted with clerical duties – answered inbound phone calls, faxed materials, and scheduled appointments. Blue Cross Blue Shield – Shreveport, LA 10/2012 – 01/2013 Account Advisor / Call Center – Customer Service Representative Utilized computerized systems to resolve member inquires. Analyzed and identified possible system errors and patterns. Maintained knowledge of industry-specific information and updates – company policies and procedures, HCPCS coding, CPT codes, medical terminology, and related computer systems. Verified patient information, discussed the Explanation of Benefits, and completed patient case histories. Created invoices for insurance companies and resolved patient inquires and problems. Christus Schumpert Medical Hospital – Shreveport, LA 09/2009 – 10/2012 Revenue Cycle Analyst

Typed invoices for insurance companies and discussed coverage and eligibility issues and concerns with patients. Interviewed patients to complete documents, case histories, and forms related to the intake process and insurance. Ensured that all claims billed and collected meet government mandated procedures for integrity and compliance. Resolved adjustments, denials, appeals, and correspondence issues. Assisted with the Explanation of Benefits and addressed any inquiries related to Medicaid and Medicare billing. Contacted insurance companies to resolve outstanding balances. ADDITIONAL PROFESSIONAL EXPERIENCE

Caddo Parish School Board – Shreveport, LA 11/2013 – Present Teacher Aide / Assistant

Assist the classroom teacher in the general supervision and management of the children and the implementation of the daily program.

Remain sensitive to the needs of others and related well with children and co-workers. Preserve and respect the confidentiality of student and school personnel information. Ensure adequate supervision to assure the health, welfare, and safety of all students. VOLUNTEER EXPERIENCE

Provident House – Shreveport, LA 12/2016 – Present Volunteer

Provide shelter, food, basic needs, and social support to domestic violence victims. Strive to make a difference through compassionate care and service. Caddo Parish School Board – Shreveport, LA 10/2018 – 03/2019 Volunteer Tutor

Provided one-on-one and small group tutoring to students outside of classroom hours. Demonstrated appropriate behavior at all times; observed and promoted all rules and regulations. Peaceful Rest Baptist Church – Shreveport, LA 12/2018 – 12/2018 Volunteer – Salvation Army

Served as a seasonal volunteer, providing food and clothing to the needy. Maintained a positive attitude; showed respect to all those with whom there is contact while performing duties. Peaceful Rest Baptist Church – Shreveport, LA 11/2018 – 11/2018 Volunteer – Volunteers of America

Provided volunteer services during the holiday seasons. Distributed food and clothing to the needy.

Sharon Garner Davenport cont.

Assisted with promoting positive change to the lives of those served.

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