Paul A. Easter
Strategically increase your profitability by enhancing efficiency, streamlining workflow, reducing labor needs and maximizing company uptime. Extensive experience in messaging, file, web, database, and backup server administration; end-user support; and telecom system implementation in diverse business environments ranging from remote users to corporate headquarters in a multi-site environment. Proven track record of increasing revenue, streamlining workflow and process automation to increase productivity. Highly skilled at integrating local, hybrid and cloud-based systems and researching and implementing innovative software solutions to target specific company needs.
EXPERIENCE AND SKILLS
1992 BS Cum Laude, Applied Mathematics/Statistics, Cal State Polytechnic University, Pomona, CA
1994 Certified NetWare Engineer
1999 Microsoft Certified Systems Engineer
2015 ITIL® Foundation Certificate in IT Service Management
2015 American Brewers Guild Craftbrewers Apprenticeship Program
2017 AWS Certified Solutions Architect - Associate
Infrastructure / Operations Supervisor (02/16-05/20)
Digital Schools, Salinas, CA (acquired by Frontline Education 07/19)
Led project of migrating the entire Digital Schools operation from an aging data center to AWS with no down time. This included four environments consisting of frontend IIS servers and backend SQL Servers.
Developed monitoring and backup standards, utilizing cost effective solutions from the AWS marketplace and other sources.
Standardized security by implementing Active Directory within the company, replicated to the VPC and AWS Directory Service via an IPsec/VGW connection.
Provided consistent operations for multi-office functions, reduced staff labor, including, but not limited to, setting up Azure AD connect, migrating to Office 365, implementing OpenVPN and remote desktop services (for remote access into the VPC) and integrating single sign on when possible.
Identified the need to balance cost effectiveness and efficiency and then re-engineered the end user experience with load balancing and auto scaling technologies including automating the CI/CD process.
Met multiple customer requests and created an additional company revenue stream beyond the original contracts by creating an interface program with onsite personnel at multiple school districts that provided nightly data extracts using JasperSoft
Utilized Matillion ETL to data warehouse company application log information from RDS to Redshift.
Information Systems Technician 4 (07/14-03/15)
Shoreline Community College, Shoreline, WA
As a senior tech, assisted desktop technicians in the troubleshooting and repair of complex hardware, software and networking related problems and server administration tasks.
Collaborated with other IT staff in the development, maintenance and documentation of desktop and portable computing device installation standards.
Developed backup plans and processes. Using SCCM, designed and managed Active Directory and Group Policy architecture for standardizing and deploying the lab and library fleet computer systems
Information Technology Area Manager for WA/OR (06/13-05/14)
Information Technology Area Manager for WA/ID/MT (07/11-06/13)
Information Systems and Technology Manager (12/06-06/11)
American Red Cross, Seattle, WA
Oversight and management of Information Systems and Technology staff, activities, acquisitions, maintenance, and upgrades for 40 locations in 2-3 states.
Recommended, planned and implemented enhancements and solutions throughout the organization, including hardware, software, infrastructure, and voice systems, that increase the effectiveness of each staff member and group and that support and meet company objectives, with consistent flexibility, creativity and cost-consciousness.
Developed and managed the annual IS and IT budget, based on the annual strategic plan.
Functioned as lead hardware technician and network administrator, including mail, remote access and backup servers; Internet connectivity and security; and printing and storage environments.
Specified and managed the building of a web-based invoicing system with a SQL Server backend to support the Center of Expertise initiative, used by 17 chapters in four states.
Developed a SharePoint site for the sharing of information between the 17 chapter.
Was the lead system administrator on SQL server and Salesforce.com databases, enhancing its functionality and creating custom reports for the sales and workplace preparedness departments.
Managed graphics and print shop operations and personnel.
Deployed as a Response Computer Operations Supervisor in relief of national disasters.
Chaired the Technology Sub-committee for the Washington State Consortium
Information Systems and Technology Manager (06/01-12/06)
The Production Network, Seattle, WA
Managed TPN's Information Systems and Technology staff, activities, acquisitions, maintenance, upkeep, upgrades and annual budget.
Increased resilience and security of the infrastructure and productivity of staff by thoroughly re-engineering and stabilizing nearly every aspect of TPN’s IT department and organization
Developed SQL Server and Access-based system for tracking the information and status of 600+ jobs along with more efficient methods to generate weekly and monthly revenue and expense forecasts and reports.
Created specification and requirements for the building of a custom .NET timesheet system in order to accurately capture job costing information
American Red Cross Volunteer
Laguna Seca Raceway Volunteer
ALS Golden West Chapter Volunteer
Personal References and Prior Experience available on Request
Vast knowledge in AWS including:
oEC2, VPC & IAM
oS3 & Glacier
oRDS & Redshift
oDirectory Service & SSO
oCloudWatch & CloudFront
oSES & SNS
oWorkDocs, WorkMail & WorkSpaces
Voice/Telecom systems - Nortel Meridian, Panasonic, Lucent. Inter-Tel, Mitel, Allworx, Asterix, IPOffice, Comdial and 3com NBX
Backup software – CPM, Cloudberry, N2WS, BackupExec
Administrator of Confluence, Zendesk, Observium, Slack, Spiceworks, Beanstalk
Experience with Jira, JasperSoft, Matillion ETL, Dynatrace
IT department management
oDepartmental hiring, performance reviews and budget setting/monitoring
oSetting platform and security standards
oHelpdesk supervision & ticket tracking
oWindows desktop up to 10
oWindows Server up to 2019
oExchange Online, Azure & Office 365
oSCCM, DPM & WSUS
Linux (multipleversions) & MacOS X
Firewalls – Netscreen, Watchguard, SonicWall and Cisco IOS