Executive Assistant Manager

SUMMARY OF QUALIFICATIONS

Excellent ability to prioritize and customer service-oriented

Thrive in fast-paced environments

Professional and personable

Organized and detail-oriented

Upbeat, friendly, and positive

Accountable and reliable

EDUCATION

August 2011– January 2014 Citrus Community College Glendora, CA

A.S., Associate in Science: Business Management Program transfer.

EXPERIENCE

March 2014 – February 2020 Rose Hills Memorial Park & Mortuary Whittier, CA

Arrangement Counselor

First point of contact for families when a loved one passes

Complete funeral and cemetery arrangements with a high level of accuracy and compassion

Perform case management activities ensuring all case paperwork is complete and provided to appropriate departments

Present Rose Hills’ products and services with company objectives and maintain consistent product sales performance levels

Maintain positive, professional working relationships with coworkers and cross-functional departments

Support Rose Hills’ Family Service Program

Demonstrate a high level of compassion, empathy, integrity, and willingness to help others

Process all Service Providers payments for services

Complete and processed amendment requests through Sacramento

Proof all death certificates and permits for accuracy prior to filing for burial

Provide notary services for official company documents and documents that require notary to complete the arrangements process

Act on customer feedback to provide satisfactory resolution

November 2009 – March 2014 Family Care Giver and Student pursuing Associate Degree Azusa, CA

May 2002 – November 2009 Kaiser Permanente Pasadena, CA

Project Manager I

Handle heavy incoming calls for a department of 15 employees

Transfer calls and manage daily correspondence and operations for the department

Prepare files for legal department reviews

Arrange meetings and travel plans for staff

Order supplies, process invoices and expense reports through Concur

Maintain department database, case status reports and spreadsheets for National Compliance Scorecard

Track P-Card statements and budgets providing reporting for management

September 2001 – May 2002 Apple One Employment Agency Pasadena, CA

Executive Secretary

Support to the Sr. Vice President of Manufacturing, Director of Sales, Sales Manager and Plant Manager of prominent dairy manufacturer

Maintain all FMLA, disability requests, training files for union employees, assist in presentations off site

Prepare correspondence, emails, created sales bulletins, and reports to the sales force and Director

Arrange travel itineraries, schedules and luncheons for management and guests

Produce expense reports, proposals, special projects and maintain department supplies

March 2000 – August 2001 Karl Storz Endoscopy-America Inc. Culver City, CA

Product Marketing Assistant

Support to Product Marketing Managers, Associate Product Manager and Director of Product Marketing as his liaison/contact in at Culver City office

Maintain all convention requests and files

Travel to events when requested

Track instrument inventory, process check requests, complaints, product request, and quotes for sales force

Arrange travel, schedules, and luncheons for managers and international guests

Produce expense reports, proposals, and maintained the department intranet site

February 1998–March 2000 Trammel Crow Company Los Angeles, CA

Executive Assistant/Human Resource Coordinator

Provide support to Area President/City Leader and HR Manager

Produce acquisition proposals, presentations which include charts, graphs and confidential information

Schedule meetings nation-wide with City Leaders and Executive Officers

Create and maintain New Hire Orientation presentation and enforce company drug testing policy

Administer company benefits and assisted with payroll and timesheets

Track and post vacation and sick time

Maintain Salesperson/Broker licenses

Maintain Joblink postings, temporary staffing reports for Controller and supplied recruitment for So Cal offices

Schedule all employee computer training and seminars

Responsible for maintenance of database for 340 employees and administered the company internship program and Injury Prevention Program

Arrange travel, organize off site events, produce expense reports, prepare offer letters, employee manuals, verifications, and maintain new hire/term files

Prepare Personnel Action Request forms, arrange monthly employee recognition meetings and complete payroll for employees

SKILLS

Bilingual in Spanish, Internet savvy with AMA Training in Managing Chaos, Time Management, and Business Writing.

Software proficiency: Microsoft Word, Excel, PowerPoint, Access, Lotus Notes and Outlook, Concur Expense Program, AS400, HMIS, Same Day Check Systems, InfoPort, ADP Payroll, TIME Systems, Adobe Acrobat and Photoshop.

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