Customer Service Representative.

CURRICULUM VITAE'

PERSONAL DETAILS:

NAME: JOSEPH NGUI MUTEMI.

ADDRESS: PO BOX 2-90403 KAMUWONGO-KYUSO.

DATE OF BIRTH: 29

TH

NOVEMBER 1991.

EMAIL ADDRESS: **************@*****.***.

CONTACTS: 070*******/070*******/070*******

MARITAL STATUS: MARRIED.

PERSONAL PROFILE:

An outgoing, Enthusiastic, business oriented and God fearing and hardworking bachelor's degree qualifier who is capable of meeting deadlines, working under pressure and performing challenging tasks in an organization with minimum supervision. I’m currently a finalist from The University of Nairobi having pursued a Bachelor’s Degree in Arts and specialized in Economics and Sociology.

OBJECTIVES:

To work in an organization where I can apply my knowledge and skills and help in realization of organization goals.

QUALIFICATIONS/CAPABILITY STATEMENT:

As an undergraduate bachelor owner in Economics, Mathematics and Sociology {option}, I am equipped with the following skills and qualifications.

I am able to identify business opportunities and pinpoint problem areas to further increase sales volume, market share profitability per property share. I have acquired an excellent interpersonal skill, including ability to communicate confidently and effectively with staff, peers, partners, government and related stakeholder; strong written, oral and listening skills.

I am good negotiator with an eye for results and am able to smell a good deal from far.

I have a proven ability to work collaboratively, thoughtfully and as part of a committed integrated team.

I am able to accomplish organization goals by accepting ownership for accomplishing new and difference requests and exploring opportunities to add value to job opportunities.

I am able to demonstrate knowledge of market, competition and align work with strategic goals.

I am able to produce innovative ideas and sales strategies to meet objectives.

I am able to work efficiently in a team oriented environment.

I have acquired a strong client management skill.

I am highly competent and able to deal with high net worth individuals. WORK AND EXPERIENCE.

1ST MARCH 2020 TO DATE.

QUEST HOLDINGS LTD.

ROLE: CUSTOMER SERVICE EXECUTIVE.

DEBT COLLECTIONS.

DUTIES:

Collecting debts from Bank Defaulters.(CO-OP BANK,BACKLAYS,EQUITY)

Collecting Debts from M-swari Loans Defaulters and Mobile loans Defaulters.

Solving emerging issues from customers and meeting their demands.

Giving feedback to the stakeholders concerning the progress of accounts portfolio. JUNE 5TH 2019 TO 29TH FEB 2020.

D. LIGHT SOLAR COMPANY-KENYA.

ROLE: Outbound Retention Supervisor.

Team Leader.

Duties:

Ensuring the availability of the Outbound Contact Centre agents.

Communicate, monitor and maintain performance standards.

Contribute and identify the areas for improvement and enforcement of processes and procedures.

Focus on coaching, sales and collections efforts to drive uptake of products and customer’s knowledge.

Attend regular meetings to discuss performance, challenges and remedial plans vs. Voice of customer needs.

Provide regular defined reports and initiatives to improve performance.

Identify, accumulate and analyze statistics that reflect on team’s performance

Collections and attending to customers emerging issues and complains.

Developing agents emotionally and on how to cope with current life situations.

Driving collections through encouraging agents emotionally to meet daily targets. DEC 2018 TO MAY 2019: DLIGHT SOLAR COMPANY-KENYA.

ROLE: Outbound Retention Executive.

DEBT COLLECTOR.

DUTIES:

Ensuring the availability of the Outbound Contact Centre agents.

Communicate, monitor and maintain performance standards.

Contribute and identify the areas for improvement and enforcement of processes and procedures.

Focus on coaching, sales and collections efforts to drive uptake of products and customer’s knowledge.

Attend regular meetings to discuss performance, challenges and remedial plans vs. Voice of customer needs.

Provide regular defined reports and initiatives to improve performance.

Identify, accumulate and analyze statistics that reflect on team’s performance

Collections and attending to customers emerging issues and complains.

Driving collections through encouraging agents emotionally to meet daily targets. SKILLS AND COMPETENCIES.

Coaching and leadership.

Written and Verbal communication (letter writing, report writing).

Team building and motivation.

Emotional intelligence.

Emotional intelligence.

Influencing skills / Numeracy skills.

Team player.

Problem solving and decision making.

Computer skills (MS Word, Excel, PowerPoint).

JAN 2016 to JULY 2018.

JAM RESCUE HOTEL AND RESTAURANT.

POSITION: CASHIER.

Duties:

Collecting and evaluating cash sales of a day operations within the working environment (Hotel)

Providing the entire working environment with the required necessities in terms of materialistic support.

Ensure personal contact amongst our clients and all other stakeholders within the working environment.

MARCH 2014 -DEC. 2014.

INTERNET BOOKSTORE, EMALI TOWN;

DUTIES AND RESPONSIBILITIES:

Ensuring efficient attendance to esteem customers.

Making sure that all books and writing materials are arranged orderly with the correct price tags and in their respective shelves as per their prescriptions.

Maintain cleanliness.

JANUARY 2014 – MARCH 2014.

PARADISE HOTEL: SULTAN HAMUD

POSITION SERVED: CASHIER.

DUTIES AND RESPONSIBITIES:

Collection, evaluation and analization of daily sales

Taking and counting of opening and closing stoke.

Stoke taking

Receiving and giving cash

EDUCATIONAL BACKGROUND:

COURSES UNDERTAKEN:

Advanced macroeconomics.

Economic Development Planning.

Economic Development 2.

Economics Statistics 1 and 2.

Econometrics 1 and 2.

Resource Economics.

Microeconomics Theory 1 and 2.

Elementary Econometrics 1 and 2.

Mathematics for Economics.

Further topics in Macroeconomics.

Health and Community.

Environmental Economics.

5TH JANUARY TO 20TH JANUARY 2020.

INSTITUTION: UNIVERSITY OF NAIROBI.

DEGREE PROGRAMME: BACHELOR OF ARTS

SCHOOL : SCHOOL OF HUMANITIES AND SOCIAL SCIENCES. FACULTY OF ARTS.

COURSE:

ECONOMICS, SOCIOLOGY AND MATHEMATICS.

SPECIALIZATION : ECONOMICS AND SOCIOLOGY.

FEB 2012 TO FEB.2013 NOV.

Kyuso Boy’s High School.

KCSE; B PLAIN 60 POINTS

2009 JAN.-2012 FEB

Mukaa Boy’s High School.

1999 JAN -2008 NOV.

INSTITUTION; NYAMANZEI PRIMARY SCHOOL.

KCPE: 371/500 MAKS.

HONOURS AND AWARDS:

Second best student in KCPE Nyamanzei primary school (2008)

Certificate in students’ leadership: Head boy Nyamanzei primary school 2007- 2008

Certificate in music festivals and drama competition up to national level held at Nakuru (2011).

INTERESTS AND HOBBIES:

Reading educative materials

Socializing

Organizing and motivating people to work harder to better their near future.

Guiding and counseling.

REFREES:

1. Mrs. Lilian Maingi Kyalo.

Customer Retention Executive Manager.

Dlight Solar Company.

Nairobi Business Park,Block B.

Ngong Road-Racecourse.

Call Center.

Tell: 254*********

Email:******.******@******.***.

2. Dr. Oleche.

Dr. Of Economics Planning.

University Of Nairobi.

P.O box 301**-*****.

Nairobi Kenya.

Tell:254*********.

3. MR. FRANCIS KINUTHIA.

GENERAL MANAGER.

JAM RESCUE HOTELS LIMITED.

P.O BOX 333**-*****,

NAIROBI KENYA.

TEL: 254**********.

4. GRAZIELA SALIM.

Assistant Manager Outbound Retention Executive Officer. Dlight Solar Company.

Nairobi Business Park, Block B.

Ngong Road-Racecourse.

Email: *********.*****@******.***

Tell:254*********.

I confirm that the information provided in this curriculum vitae' is true to the best of my knowledge.

Sign Mutemi Joseph Ngui.

Date: 23rd March,2020.

Contact this candidate