Administrative Assistant Service Representative

Daniel Magallanes

Duarte, CA *****

**********@*****.***; 626-***-****

PROFESSIONAL EXPERIENCE

PATH: People Assisting the Homeless November 2018-Present, 40hrs/week Housing Specialist II

• Screening and evaluating housing processes with the landlord community to guarantee efficient and well-coordinated collaboration, and working with community housing programs

• Providing strong and efficient customer service by serving as a liaison to housing providers and community partners in order to ensure a strong and positive partnership while effectively communicating and implementing agency’s policies and procedures, and federal, state, and local fair housing laws

• Assisting with the development and training of the department by participating and engaging in new methods of trainings and programs, and offering recommendations and constructive criticism

• Coordinating, organizing, and executing housing process for program participants to guarantee permanent housing while successfully identifying and preventing anticipated issues under highly pressured situations

• Completing various property inspection in alignment with agency’s and LAHSA’s standards, procedures, and policies

Aurora Las Encinas Behavioral Hospital

Professional Finance Service Representative April 2018-April 2019, 40hrs/week

• Verified insurance eligibility and benefits, collecting demographic and financial information from patients while explaining hospital programs and regulations, and assisting patients filling and signing forms

• Efficiently answered high volume calls from patients regarding billing and insurance questions and concerns while collecting outstanding balances and managing patients accounts

• Systematically audited client’s accounts to ensure all information is accurate in order to prevent discrepancies before claims have been processed

• Responsible for accurately processing outpatient and partial hospitalization billing by reviewing all data and information were entered correctly Concierge October 2015-April 2018, 40hrs/week

• Provided administration support in the Assessment and Referral department by answering high volume phone calls from hospitals, insurances, and patients seeking treatment

• Administratively supported clinical/medical staff and management by attending to the needs and requests of external and internal guests

• Assisted shift supervisors and managers by coordinating staff in order to efficiently execute tasks, and working independently on projects assigned by department manager with minimal supervision

• Triaged clients by assigning the urgency of patients who sought treatment and provided excellent patient care

• Assisted nurses with the process of obtaining initial authorizations by contacting insurances and providing client information

UCI MC—Department of Dermatology February 2014-June 2014, 20hrs/week Administrative Assistant

• Assisted the Chief of Administrative Officer (CAO) with clerical, administrative duties and daily operations, which included general office responsibilities, reception area back-up staff support and other tasks as assigned

• Worked closely with the CAO by creating word documents, spread sheets, preparing PowerPoint presentations, arranging meetings, working with faculty, staff and other University departments

Brower, Miller & Cole September 2013-December 2013, 16hrs/week Public Relations Intern

• Maintained and monitored publicity reports for clients in various industries

• Expanded and sustained national and regional media contact lists

• Participated in team brainstorms and client calls to gain a better understanding of how marketing and public relations strategies developed, and how the process worked SKILLS

• Microsoft Office: Word, PowerPoint, and Outlook

• Fluent in Speaking, reading, and writing in Spanish

• Communication

• Ability to work under pressure

• Decision making

• Time Management

• Self-motivation

• Conflict Resolution

• Leadership

• Adaptability

• Teamwork

• Creativity

EDUCATION

University of Redlands January 2018-Present

Masters in Business Administration Estimated Completion December 2019 University of California, Irvine September 2011-June 2015 Bachelor of Arts in International Studies

Bachelor of Arts in Political Science

Study Abroad, ACCENT Italy and Madrid March 2015-June 2015

• Demonstrated willingness to take risks through the enrollment in Italian and Spanish- speaking curriculums

• Immersed and experienced the Italian and Spanish cultures and societies within 3 months

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