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Salesforce Sales

Location:
San Jose, CA
Posted:
May 18, 2020

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Resume:

Salesforce Platform Developer

Experience Summary

• Overall 12years and 9 month of experience in the IT industry includes 6 years and 10 months of experience in Salesforce.com CRM Platform and 5 years and 11 months of experience with Mainframe.

• Experience in full Software Development Life Cycle (SDLC) like requirement gathering, design, development, implementation, testing, releasing, support, maintenance and enhancement

• Experience in Configuration, Implementation and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environments.

• Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.

• Implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.

• Good work experience in designing various Webpages in Visualforce for capturing various customer enquiries and implementing logic for migrating cases to different queues based on the type of customer enquiry.

• Hands on designing and developing Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

• Worked with Force.com IDE, Data Loader and Salesforce.com Sandbox environments

• Extensive work experience using Force.com Web services API for implementing web services in the application for access to data from different users.

• Experienced in building Custom Controllers/ Components, Advanced Search Functionality, Reports, Dashboards, Tabs.

• Excellent work experience in designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements.

• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex.

• Having very good knowledge in Unit Testing, Test Coverage and Code Review.

• Strong in Object-Oriented Design (OOD), data structures.

• Extensively worked in COBOL, JCL, TELON, CICS programming

• Have worked in DB2 and IMS database

• Experience in the Mainframe tools like TSO/ISPF, File-Aid, VSAM, Endevor, SPUFI and Xpeditor

• Good self-starter, ability to work independently with good time management skills to multi-task across multiple projects, product releases and ability to quickly adapt environment

CERTIFICATION

Salesforce Platform Developer I (DEV450)

Salesforce Platform App Builder (DEV402)

TECHNICAL EXPERTISE

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, Workflow Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, Force.com Platform (Sandbox and Production).

Programming Languages: APEX, Cobol, CICS, DB2 JCL, SQL, TELON and IMS.

Databases: MySql, SQL Server

Development Libraries: Datasets and ELIPS

Version Control Systems: Endevor and Visual Source Safe

Web Technologies: JAVA, HTML, JDBC, Java Script.

Operating Systems: OS/390, Z/OS, Windows.

Development Tools: SPUFI, Endevor, TSO/ISPF, VSAM, XPEDITER, File-Aid, Eclipse.

PROFESSIONAL EXPERIENCE

Dropbox, San Francisco, CA May 18 – Till date

Dropbox is a file hosting service operated by the American company Dropbox, Inc., headquartered in San Francisco, California, that offers cloud storage, file synchronization, personal cloud, and client software.

Responsibilities: Salesforce Developer

Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.'

Performing administrative tasks such as setting up users, creating or updating fields, workflows, reports and dashboard and managing data using data loader or other tools.Experienced with Sales cloud, App Exchange, Chatter and Force.com on Salesforce.

Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.

Created custom objects, Visualforce pages, Apex triggers, Apex Classes, validation rules as per Customer requirement.

Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.

Designed & Deployed the Custom objects, Custom tabs, Validation rules, Page layouts, to suit to the needs of the application. Inplemented implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, Security levels, Sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.

Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards

Have good knowledge on Integration with Dell Boomi, Marketo, Cash/GPS,Conga Composer and Clari.

Worked with App exchange packages like RefEdge, Field Trip.

Used Copado as agile continuous delivery solution, have features like Version Control, Automated Deployments, Rollbacks, Scheduled Metadata Backups.

Sunrun, San Francisco, CA Jan 17 – Dec 17

On Salesforce CRM to fulfill their business needs in Sales and Marketing. Sales force CRM made it easy to develop unique customer case its own set of rules for escalations, notifications and approvals. It is a complete solution for Sales representatives providing 360-degree customer view.

Responsibilities: Salesforce Developer

Developed the following solutions at Sunrun as a salesforce developer to improve the business and better channel management “Customer Management and Partner Management”.

Maintenance of 1 million customer records and partner records in salesforce.com, which is the system of records at Sunrun for both customer and partner data.

Used Apex triggers, validation rules and workflows rules for Account, contact and Opportunity Management Developed Case management for partner portal.

Developed custom user interfaces using Visualforce pages and Javascript.

Created Custom Reports and Dashboard for sales and ops team

Used Lucid Charts to develop UML diagrams and wireframes.

Designed and developed CDYNE-Salesforce Integration for Customer Address Verification.

Configured and Implemented the QAS-Salesforce Integration for valid address matching.

Developed Lead and Opportunity management for Partners through partner portal.

Developed Electronic Deal Processing using Salesforce.com, Amazon S3 and DocuSign. Electronic deal processing helps both inside sales reps and the partner sales reps to close deals faster and efficiently. Helps partners to upload multiple large files for the opportunities to proceed with the sales. Used REST webservices, Visualforce pages, components and Approval process in EDP.

Designed and developed partner portal solutions at Sunrun using Salesforce.com Apex Controllers, triggers, visualforce pages, workflow rules. The solution includes delegated administration, online training for partner reps, custom dashboards for the partners.

Developed Custom webservices and Partner WSDL’s to integrate with the external Java, JEE/J2EE applications.

Used Salesforce.com changesets for small and medium components migration to production environment.

Used the process of Version control management using Github.

Environment:

Salesforce.com, Lightning Apex Classes, Triggers, Visualforce pages, SOSL, SOQL, Service Cloud, Sales Cloud, Data Migration, Data Loader, Cast Iron, Custom Objects, Custom Tabs, Roles, Reports, Picklists, Accounts, Email Alerts and Windows.

Cvent Inc., McLean, VA Aug 16 – Dec 16

A company that transforms the events and meetings industry, Cvent Inc. software is used by customers across more than hundred countries to plan events, find venues, manage membership data, create mobile apps, send surveys and develop strategic meetings management programs.

Responsibilities: Salesforce Developer/ Consultant.

Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.

Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.

Designed various WebPages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.

Created custom objects, Visualforce pages, triggers, validation rules by using Apex as per Customer requirement.

Developed various Tabs, Components and Visualforce Pages and Controllers.

Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.

Designed & Deployed the Custom objects, Custom tabs, Validation rules, Auto-Response Rules, Page layouts, to suit to the needs of the application.

Designed junction objects and implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, Security levels, Sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.

Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.

Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

Managed customers with profiles, permission sets, roles, and sharing rules in customer portal.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.

Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visualforce sites) for business support and technical support for its channel customers.

Developed Cast Iron orchestrations that are used to synchronize data between Salesforce.com and web service endpoints.

Performed Data Migration from home grown legacy system to Salesforce CRM.

Complete bulk imports of data using Apex Data Loader.

Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment:

Saleforce.com platform, Apex Language, Visualforce Pages, Eclipse IDE, Force.com, Controllers,

Visualforce Pages, Data Loader, Workflows, REST Apex API, HTTP, SOQL, Triggers, Custom Objects, Custom Tabs, Snapshot, Change Sets.

Home Depot, TCS, Chennai, TN, India Jan 15 – Feb 16

On Salesforce CRM to fulfill their business needs in Sales and Marketing. Sales force CRM made it easy to develop unique customer case its own set of rules for escalations, notifications and approvals. It is a complete solution for Sales representatives providing 360-degree customer view.

Responsibilities: CRM Platform Developer/Salesforce

Performed the Salesforce developer Duties and helped Administrator activities.

Interacted with various business team members to gather the requirements and documented the requirements.

Developed various Custom Objects, Tabs, and Entity-Relationship data model, validation rules on the objects, tabs, Components and Custom links.

Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers.

Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.

Worked on Salesforce.com Application to Setup activities and customized the apps to match the functional needs of the organization.

Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports for different user profiles based on the need in the organization.

Developed complex workflows and approval processes for automating business logic.

Used Force.com platform for developing feature rich and user-friendly Visualforce pages for enhancing Sales Force UI.

Environment:

Salesforce.com, Apex, Visualforce, triggers, testmethod, workflow, validation rules, SOSL, SOQL, AppExchange, report, dashboard, Force.com IDE, Java, JavaScript, HTML.

British Telecom, TCS Chennai, TN, India Nov 12 - Dec 14

TCS’ Telecom CRM in a Box solution will shorten and simplify the Siebel CRM implementation cycle for wireless operators featuring pre-built, ready-to-deploy business processes and best practices.

Responsibilities:

Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

Configured the Salesforce.com environment.

Added custom fields to Standard objects like Campaigns, Leads, Accounts, Contact, Opportunities, and Cases, Products, Campaigns, Reports and Dashboards.

Created Custom objects to build new application functionality in the Salesforce.com.

Created validation and workflow rules, time-triggered tasks, email alerts, filed updates to implement business logic.

Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Created new user accounts, configured Salesforce.com to fit Security settings for Roles and Profiles, and managed Security Sharing Settings.

Created Security needs at the user and organization levels.

Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.

Developed Visualforce page using the extension controller according to the clients’ requirement.

Developed Apex Classes & Triggers to implement the business logic as per the requirements.

Developed SOQL and SOSL queries to get data from different related objects.

Responsible for understanding the data migrating requirements and analyze data to be loaded from legacy systems to Salesforce.com.

Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Provided custom reports and dashboards to support the needs of the users and executives.

Worked on enhancing and supporting the application.

Environment:

Salesforce.com, Apex, Visualforce, triggers, testmethod, workflow, validation rules, SOSL, SOQL, AppExchange, report, dashboard, Force.com IDE, Java, JavaScript, HTML.

Genre, TCS, Chennai, TN, India Jan 11- Oct 12

USAU (United States Aviation Underwriting) which manages the insurance pool and underwrites on behalf of the member companies within the USAIG pool. Its duties include account selection, specifying rates and coverage’s, issuing the policies and handling claims on USAIG’s coverage’s. In addition to the headquarters in New York City Financial district, it maintains a nationwide network of underwriting and field claims offices. Each office serves the needs of policyholders and local or specialized aviation insurance professionals within its territory, ensuring the help is nearby. USAU is a subsidiary of General Re Corporation, a Berkshire Hathaway company.

USAU manages a group of companies collectively referred to as USAIG (US Aircraft Insurance Groups) in the US and CAIG in Canada. USAIG is neither a single insurance company nor a corporation.

Responsibilities:

Understanding the user requirement and propose the solution.

Preparing the HLD and LLD design documents for the requirements.

Estimate the effort required.

Code the changes as per the design and perform Unit Testing.

Preparation of Test plan and Test cases.

Involved in packaging the required change for production implementation.

Prepare the implementation plan and get the necessary client approvals.

Ensured the requirement, design documents, test and implementation plans are updated in the repository.

Provided extensive support and maintenance for the application.

Ensure adherence to the application SLA and provided solution within the timeline.

Identify, recommend and participate in continuous improvement activities.

Environment:

JCL, COBOL, TELON, DB2, IMS, CICS.

BoA-ML, TCS, Chennai, TN, India Jan 07 - Dec 10

MIDAS is the single source for most of the core financial metrics reported to Merrill Lynch’s executive management. Business Intelligence Services (BIS) is the technology group for supporting MIDAS. BIS provides the development support and the tools necessary decision support requirements for GPC. This collects data from both internal systems and external sources and continually updates the Data Warehouse in response to changing business, regulatory and legal requirements.

Responsibilities:

Involved in requirement gathering.

Had an important role for maintaining the core process in MIDAS and involved in analyzing the impacts and design features before the implantation in production environment.

Created the design document as per the requirement.

Involved in the impact analysis of the components.

Interacting with the Onsite coordinator and clients

Involved in coding the changes as per the coding guidelines and quality processes

Prepared the Test case and Test plan to test the changes.

Involved in System Integration testing.

Provided the Implementation plan.

Daily support and handled Ad-hoc requests.

Environment:

Windows, Z/OS, JCL, Cobol, DB2.

EDUCATION

Bachelor Of Engineering in Computer Science and Engineering, 2006 pass out with distinction

Mookambigai College of Engineering, Trichy, Tamil Nadu, INDIA



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