Automation CoE – Emerging Technologies
Process Automation Lead
Email: email@example.com Mobile: +1-704-***-****
10+ Years of overall experience as Technology Lead which includes extensive hands on experience in building/maintaining bots using Blue Prism, UiPath along with Program governance, Project Methodologies, Software size/cost estimation, Project Delivery, Handling cross functional teams and leadership.
Experienced in partnering with customers to determine requirements, assessing existing processes, feasibility analysis, define infrastructure and design needs for existing as well as for new RPA solutions.
Blue Prism, UiPath & SSM (SAFe Scrum Master) Certified, currently working as a Technology Lead and Business Process Automation Lead (Business Partner) in creating, developing and managing projects with RPA Capabilities.
Proficient in understanding stakeholder requirements & expert in translating them into various documentation deliverables such as IPA, PDD, SDD, PID, OID and Operations Hand book.
Have strong exposure in leading initiatives and doing POCs for implementing the RPA across the organization applications and process.
Good hands on experience in leading test automation and performance assurance teams which certifies the functionality. Performance and stability of the applications before deploying in the production environment.
In depth knowledge of SDLC & proficient in managing multiphase complex projects and excelled in handling all the operations and stages in the project from plan development, ensuring smooth handling of changing schedules, quality assurance, detailed oversight of costs, information, escalation and communication management and resource management.
Skilled at performing Cost/Benefit analysis to better understand the mechanics of the existing & proposed systems by considering the RPA KPIs.
Excelled in planning, managing and aligning business goals with technology solutions to achieve process improvements and leverage technical, business and financial acumen.
Manage technical process and resolve technical issues & strong attention to detail and focus on task completion.
Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance.
Excelled at collaborating with Business partners, clients, dependent teams & other stakeholders to meet or exceed design, quality, timeline and budget expectations.
Providing strategic direction during the implementation stages & managing client expectations by ensuring the delivery of the highest quality service &acting on client feedback.
Experience of working in a multi-vendor environments & good conflict management and prioritization skills.
Strong background in SDLC methodologies such as the Traditional Waterfall Model as well as iterative approach to software development such as Agile, Scrum.
Demonstrated project management skills in developing project charter, project management plan & Risk Analysis, keeping in mind the objectives of the project & constraints affecting time, scope and budget baselines.
Working within the project planning constraints, communicating any identified project risks and issues to the delivery manager accordingly and providing inputs to the change control process.
Maintain open communication and good relationships for managing and addressing the escalations/issues raised by various stake holders.
Prepare and present the weekly status reports to client/senior management which comprises of accomplishments for the week, future plan, potential risks, issues and dependencies along with the mitigation plans.
Identify areas of improvement wherever required and resolve them by conducting working sessions, war rooms, work cells infusing new ideas/improvements and achieving the targets on time.
Document Lessons learnt, demonstrated history of training, collaborating and managing global teams in multiple industry domains.
Always eager to learn new technologies and executive leadership best practices to secure competitive advantage. Certifications and Achievements:
AD01 - Blue Prism Accredited Developer
UI Path RPA Developer
LR120E - Load Runner certified professional
SAFe Scrum Master (SSM)
ITIL v3 Foundation
Received Eminence and Excellence Award for putting the Client First.
Received Certificate of recognition from client under Extra Mile Category
Received Orion Eminence award
Received good number of Manager choice awards for exceeding the client expectations
Received Blue Thanks Award
Master of Computer Applications (MCA) from Vellore Institute of Technology (2006-2009) Tools and Technology Summary:
RPA Tools Blue Prism, UI Path
Database Oracle 11g, SQL Server
Methodologies Agile and Waterfall
IBM ( Jul 2009 to Jan 2020)
Johnson Controls (Feb 2020 to till date)
Client: Johnson Controls
Entity: Emerging Technologies (Automation CoE)
Role: Business process Automation Lead (RPA, CV, Chatbot, Citizen Development) Period: Feb 2020 – Till Date
Manage and own the enterprise automation opportunity pipeline and its curation.
Partner and collaborate with internal business customers to identify and evaluate automation opportunities.
Lead and facilitate “design thinking” sessions with business partners leading to automation opportunities.
Develop and foster the “Digital IQ” of enterprise in the context of RPA.
Implement Citizen Development and its strategies across the enterprise business users.
Evaluate and implement Chat Bot across the different regions (EMEALA, APAC) for HR and Customer Support.
Demonstrate center of excellence capabilities to leadership of multiple business units.
Proactively evaluate emerging automation platforms and technologies.
Create High Level automation designs used by delivery teams for development.
Manage and maintain CoE automation design standards.
Manage automation design resources and partners.
Ensure that designed solutions meet standards, business requirements, and performance goals.
Measure and report opportunity pipeline KPIs and progress against agreed to targets.
Contribute in identifying the best technologies and platforms to implement based on CoE goals and strategy.
Communicate the Center of Excellence technology strategy to business partners and customers. Client: MetLife
Role: Robotic process Automation Technology Lead/Project Management Period: Feb 2016 – Jan 2020
Explore, analyze, identify and assess the automation feasibility across the business process/applications used by client.
Consult with partners to provide functional and technical expertise in Robotic process automation including solution design, project management, business process improvement and risk identification/mitigation.
Develop/lead POC’s to present the benefits of implementing and developing the Bit for the process/application.
Created cost-benefit analysis and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects.
Drive the strategic and tactical roll-out of the solution to enterprise customers.
Expert in translating the requirements into various documentation deliverables such as PDD, SDD, PID, OID etc.
Worked on different business process/applications built on Mainframe, windows, browser using different spyikng modes like Win32, HTML, UI, Active Accessibility and Region Mode.
Implemented various actions like conditions, loops, key strokes, user prompts etc. by providing the exception handling for error-free development.
Managing Work Queues according to the Robot workloads.
Implementing the best practices for overall optimization of the process development by breaking down the processes into reusable objects for effective utilization of them across the process studio.
Develop and document configuration best practices and contribute to team training and professional development efforts.
Evaluate key criteria such as KPI’s and create assessment reports.
Implementation of change requirements for the existing process by following a change request process.
Manages finances from estimating the projects, verifying the forecasts made vs approved, managing the change controls.
Weekly Status reports to Leadership including VP's and SVP's.
Build stakeholder relationships and mentor team as they progress through their pilots and implementation of RPA solutions
Reduced 50% of operational costs by implementing multiple bots.
Ensured successful initiation, planning, execution, control and completion of the project by efficiently scripting the project charters and plans. Well versed with SDLC & lead requirement, project development, testing, production support and maintenance phases with clear understanding and efficient supervision.
Act as an interface between Client, the team and other stakeholders and made sure the expectations are well set and communicated by setting regular meetings.
Ensured timely review of the project related artefacts and guided the team members accordingly and lead the project in the desired direction and made sure the SLAs are never missed.
Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.
Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, and schedules.
Excelled in guiding the work of technical teams. Articulated project goals and scope translated business needs into technical terms.
Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs.
Worked to provide strategic, operational, and fiscal leadership while working to reach the company’s long-term goals and maintain organizational vision
Manage, monitor, and evaluate the performance of all associates, total staff of 17 and make sure associate related tasks such as timesheets, Leaves & appraisals are timely dealt that ensues smooth invoicing process. Client: MetLife
Role: Application Performance Assurance/Functional Automation Period: Aug 2013 -Jan 2016
Non Functional Requirements gathering by meeting the development team and Business team.
Test Strategy and Test Plan preparation.
Understanding the application architecture to find out the dependencies on the upstream and downstream applications.
Recording the Performance Script in Load Runner, enhancing the recorded script by implementing correlations, parameterization, error handling and any other enhancements as required.
Test scenario set-up, execution, result analysis and report preparation.
Coordinating with CPM And DB monitoring teams to set up monitors during the executions.
Raising the risks whenever the Performance bottle-necks after the results analysis.
Creating performance defects in HP QC and track them until closure.
Handled a team size of 9 and helped them understanding the application flow and in scripting the scenarios.
Preparation of Summary report once all the performance metrics are met.
Reporting Management on current issues/risks and status of the project.
Managing finances and change control process across the project. Client: Xerox
Role: Sr. Automation Developer/Lead
Period: Mar 2011- Jul 2013
Performing functional, regression and System Load Testing of the enhancements developed for each release.
Attended business and developer meetings to gather and update the testing requirements.
Preparation of Test scenarios, Test data and requirement traceability Matrix.
Creating, updating and execution of Silk automated regression suite as per the new releases and changes in the application.
Performing Gap analysis to ensure the business requirements and functional specifications are fulfilled.
Preparation of Root cause analysis reports for all the issues and defects found.
Tracking the defects using MKS Integrity until closure.
Knowledge transfer and Cross functional training for new team members to gain functional and business knowledge of the application.
Role: Application Developer
Period: Jul 2009- Feb 2011
Worked as a cold fusion developer on a ticketing platform which enables the customer to create service and incident tickets.
Responsible for enhancing the application based on the business needs of the client which enhances the new features to the end customer.
Involved in requirement gathering sessions which helps in understanding the business needs to suggest the best from development perspective.
Completely owned one of the modules of the application and reporting to the lead about the status of the development every week.
Handled defect remediation activities and prepared metrics on the defects logged to find any gaps of defect -free code.