LUISA BELTRAN PUA

*** **** ***********, **** ***., East Grace Park, Caloocan City

M: +639********* I E: addai5@r.postjobfree.com

ABOUT ME

I am an experienced Marketing practitioner and a Sales & Account Management practitioner in the Information Technology space. I am looking to work in a company where I can use my passion, skills, & level of expertise that will benefit myself and the firm. Most importantly, it is imperative for me to have fun and love my work so I will be able to perform better both on my personal and professional development.

WORK EXPERIENCE

CLIENT RELATIONS OFFICER / ACCOUNT MANAGER I Seven Seven Global Services Inc. October 26, 2015 – October 15, 2019

NORTH AMERICA

October 2015 to March 2016: Account Manager for IT services for Credit Suisse, a multinational banking and financial firm based in New York City.

MANILA

April 2016 to October 15, 2019: Account Manager to Asian Development Bank, a multilateral banking and financial organization based in the Philippines.

- Provided various IT services from Time & Material and Managed Service requirements.

- Managed the 120+ resources deployed on this firm with various skill sets such as Project Managers, Developers, Analysts, BAs, QAs, etc.

- Worked on a various Deliverable-Based project on RPA (Robotics Process Automation) & QA/Testing projects with projections of growth for the firm.

- Develops deep relationship with key account customers and hiring managers and identify and grow more opportunities within account. Collaborate with pre-sales & technical teams to ensure growth attainment.

- Negotiate contracts and close agreements to grow more opportunities within the account.

- Responsible for the account’s P&L, meeting and fulfillment of SLA metrics, meeting of the team’s target deliverables, escalations, and other concerns.

- Lead contact for any and all matters specific to the client and the management. October 2016 to December 2017: Account Manager to Task Us, one of the leading and multi-awarded start-up BPO based here in the Philippines.

- Provided various IT Services from hard-to-find skill sets and other requirements of the said organization, such as Oracle ERP, Big Data Scientists, etc.

- Develops deep relationship with key account customers and hiring managers and identify and grow more opportunities within account. Collaborate with pre-sales & technical teams to ensure growth attainment.

- Negotiate contracts and close agreements to grow more opportunities within the account.

- Responsible for the account’s P&L, meeting and fulfillment of SLA metrics, meeting of the team’s target deliverables, escalations, and other concerns.

- Lead contact for any and all matters specific to the client and the management. May 2017 to November 2017: Account Manager to Boston Consulting Group, one of the leading global management consulting group's RPA projects in Manila.

- Dealt with different stakeholders from Czech Republic, USA, Manila, & Singapore.

- This project pioneered Seven Seven Global Services Inc.'s efforts and expansion in RPA as one of the key services offered by the firm.

- Develops deep relationship with key account customers and hiring managers and identify and grow more opportunities within account. Collaborate with pre-sales & technical teams to ensure growth attainment.

- Negotiate contracts and close agreements to grow more opportunities within the account.

- Responsible for the account’s P&L, meeting and fulfillment of SLA metrics, meeting of the team’s target deliverables, escalations, and other concerns.

- Lead contact for any and all matters specific to the client and the management. February 2018 to October 15, 2019: Account Manager to Unionbank of the Philippines, one of the leading banking and financial firms in the Philippines.

- Provided various IT Services from Time & Material and Managed Service requirements.

- Managed 30+ resources deployed with various skill sets such Project Managers, Solutions Architects, InfoSec, Helpdesk, etc.

- Worked on 2 Managed Service Projects: (1) Application Support and (2) RPA.

- Develops deep relationship with key account customers and hiring managers and identify and grow more opportunities within account. Collaborate with pre-sales & technical teams to ensure growth attainment.

- Negotiate contracts and close agreements to grow more opportunities within the account.

- Responsible for the account’s P&L, meeting and fulfillment of SLA metrics, meeting of the team’s target deliverables, escalations, and other concerns.

- Lead contact for any and all matters specific to the client and the management. May 2019 to October 15, 2019: Account Manager to JP Morgan & Chase, one of the leading global financial services firm and one of the largest banking institutions in the United States, with operations worldwide and here in Manila.

- Worked on 2 Managed Services Project on Desktop Support services with 9 headcounts per team.

- Develops deep relationship with key account customers and hiring managers and identify and grow more opportunities within account. Collaborate with pre-sales & technical teams to ensure growth attainment.

- Negotiate contracts and close agreements to grow more opportunities within the account.

- Responsible for the account’s P&L, meeting and fulfillment of SLA metrics, meeting of the team’s target deliverables, escalations, and other concerns.

- Lead contact for any and all matters specific to the client and the management. SALES AND MARKETING DIRECTOR I 5 Ports Publishing Inc. & Off the Grid Publishing Inc. (Grid Magazine) September 1, 2014 to October15, 2015

- Handled the sales, marketing, and advertising of the sister companies: 5 Ports Publishing Inc. for MAPA Makati & BGC, and MAPA Manila; and Off the Grid Publishing Inc. for Grid Magazine.

- Increased the Sales through print advertising placements by 300% in less than 3 months in position by closing additional clients related to the “Travel & Lifestyle” industry.

- Created a new arm in the product platform of Grid Magazine: which is Digital Custom Publishing and Events.

- Developed a community from the readers by creating series of events catering to different market sharing the same interest, which is Travel, by spearheading The Grid Travel Series: The Grid Expedition, The Grid Open Call

(Cebu & Manila leg), The Grid Gallery, etc.,

- Increased the online reach by creating various social media campaigns. MARKETING MANAGER I SM Prime Holdings Inc. – SM Mall of Asia May 27, 2013 – August 31, 2014

- Handled the marketing of SM Mall of Asia, specifically the PR & advertising of the mall, from creative execution, ATL media placements, and social media of the seasonal and regular events such as 3 Day Sale, End of Season Sale, and other mall-initiated events.

- In charge of the tenant related projects and activities.

- End-to-end event management and sponsorship of the different mall initiated events such as the Philippine International Pyromusical Competition, Grand Festival of Lights, etc.

- Was able to execute and save costs in each advertising campaign, maximized available resources on a limited budget.

- Reports to Mrs. Tessie Sy Coson for Mall Marketing related concerns and updates representing SM Mall of Asia. PR & MARKETING MANAGER I Gold’s Gym Philippines

June 23, 2008 – April 30, 2013

- Headed the 360 degree PR efforts & marketing campaign of the brand by managing its celebrity endorsers and ambassadors from the selection, conceptualization, execution of the campaign, media monitoring, and feedback.

- Drive the performance of all partnerships, marketing efforts and strategies against KPIs and monthly regular reports to the upper management.

- Managed and maximized to pool of talent and resources such as the Star Magic celebrities, Philippine National athletes, and clientele success stories.

- End-to-end project management & execution of campaigns, events, activities, and other initiatives such as opening of new branches, international collaboration and launch with Zumba, TRX, Jukari, and other global fitness brands.

- Wrote press releases and end-to-end conceptualization of marketing campaigns.

- Created brand partnership and sponsorship with other brands related to the “Fitness and Lifestyle” industry. CURRENT PASSION PROJECTS

OWNER & FOUNDER I The Conscious Mama

August 2019 - Present

- The Conscious Mama is a carefully-curated online retail shop with carefully chosen, all-natural, safe products for the Conscious mama. Its small online enterprise built from ground up out of personal experience and necessity. We focus on all natural, free from all harsh chemicals, and ethical products for mommies and babies. The products being carried are personally tried and tested before bringing here in the Philippines.

- In charge of B2B relationship and business development with different brands from the US, Sweden, New Zealand, and the Philippines

- Focused B2C retail marketing with Digital as the main platform via Social Media and Web.

- Brands: Secrets of Tea, Motherlove, Piggy Paint, Sophi, Rock the Locks, Wild Ferns Manuka Honey & Honey Babe, and more.

- IG: @TheConsciousMamaPH I FB: The Conscious Mama PH I Shopee: theconsciousmamaph CO-FOUNDER & CMO (Chief Marketing Officer / Money Officer) I The Wellness & Spices Company August 2019 - Present

- A social enterprise and a meaningful trading company that distribute Villa Fuscagna products along with products from other companies and organizations, supporter local farmers and local resources.

- In-charge of the Sales & Marketing for B2B and other new business opportunity

- IG: @ConsciousCollectiveMNL I FB: Conscious Collective MNL I Shopee: ConsciousCollectiveMNL SP MOM NETWORK AMBASSADOR I Smart Parenting

January 2019 - Present

- Smart Parenting Ambassadorship programs showcasing 25 different moms from different walks of life promoting real parenting and motherhood in the light of social media. Have worked and promoted different brands together with Smart Parenting.

PROFESSIONAL FASHION AND COMMERCIAL MODEL I Mercator Models and Talent Agency January 2007 – Present

- Professional ramp, print, and TV commercial models for series of campaigns here in the Philippines and Singapore.

- Acting talent for various of TV shows here in the Philippines.

- #THELULUPROJECT: Developed this social media personality in promoting Travel and Fitness Lifestyle. Was an ambassador of Urban Ashram Manila & Gold’s Gym for this project.

- Currently an ambassador of Ultrafresh Diapers, Baby Dove, Dove Project Self-Esteem. EDUCATION

Master of Business Administration I DLSU GRADUATE STUDIES - September 2011 BS in Advertising Management and AB in International Studies Major in European Studies I DLSU MANILA - 2002-2006. Dean’s List.

CONFERENCE ATTENDED

GOLD’S GYM INTERNATIONAL CONVENTION I Mandalay Bay, Las Vegas, USA. July 16-19, 2012. Gold’s Gym USA MARKETING IN HYPER-SPEED: 41st National Marketing Conference I Sofitel, Manila, Philippines. June 24-25, 2010. Philippine Marketing Association

TRAININGS ATTENDED

OVERCOMING OBJECTIONS: NAILING THE SALE I Seven Seven Corporate Group, New Jersey, USA. November 2015. Manage Assist, Inc. CLOSING THE SALE I Seven Seven Corporate Group, New Jersey, USA. November 2015. Manage Assist, Inc. DYNAMITE SALES PRESENTATION I Seven Seven Corporate Group, New Jersey, USA. January 2016. Manage Assist, Inc. FUNDAMENTALS OF PROJECT MANAGEMENT I Seven Seven Corporate Group, New Jersey, USA. January 2016. Manage Assist, Inc. TOOLKIT FOR MANAGERIAL EFFECTIVENESS I SM HQ, Pasay City, Philippines. April 22-23, 2014. SM Prime Holdings Inc. TRAININGS HELD

FRONTDESK MOMENTS OF TRAINING: CUSTOMER SERVICE I InterContinental Hotel, Makati City, Philippines. July 15-16, 2010. Gold’s Gym Philippines

STANDARD GROOMING WORKSHOP I InterContinental Hotel, Makati City, Philippines. April 21-22, 2011. Gold’s Gym Philippines PERSONAL BACKGROUND

Born on May 20, 1986 in Subic, Zambales, Philippines. Eldest in the family and has been independent since college. Fluent in English and Filipino, took 15 units of French. Knowledgeable in MS Office, Adobe Photoshop, Salesforce, Beeline, and other portals. Thrives in changing environment, work under minimum or no supervision, good communications skills, grace under pressure, fast learner, goal-oriented, and quality-oriented. REFERENCES

Available upon request.

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