MICHELLE KURI

addahv@r.postjobfree.com 305-***-**** www.linkedin.com/in/michelle-kuri01

Instant Service Agent

Intercontinental Miami

November 2019-April 2020

Customized incoming calls, greeting callers, providing information about the hotel, transferring calls or taking messages as necessary.

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Documented records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

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• Handling complaints, settling disputes, and resolving grievances and conflicts. Pool Attendant

Hilton Worldwide

February 2018-October 2018

• Personalized service to global clientele in high-volume restaurant.

• Directed Tropics restaurant through an ambassador program participating in management level duties. Convention Assistant

Visit Orlando

December 2017-January 2018

• Operated a cash register and handle cash/card transactions.

• Printed and distributed badges and general event information.

• Monitored breakouts and general sessions; ensuring that all attendees have proper identification. Team Leader

Le Macaron

March 2017-July 2018

• Engaging with customers, making sure they receive top service making them frequent customers

• Stocking and maintaining service areas with supplies Cash Wrap Specialist

Aeropostale

January 2014-December 2016

• Trained new associates to use the cash register appropriately.

• Achieved store sales goals by up-selling and recommending store products.

• Worked at the PIP Aero event; setting up the showrooms’ decoration and clothing. WORK EXPERIENCE

Bachelor of Science in Event Management

Rosen College of Hospitality Management - University of Central Florida

-August 2019

•Creative Media and Events • Event Sales • Guest Services Management • Hospitality and Tourism Marketing Bachelor of Science in Event Management

Bournemouth University

January 2020-June 2020

International Student Exchange

EDUCATION

Work Ethic Problem Solving Customer Service

SKILLS

LANGUAGES

• Englis (Fluent)

• Spanish (Native)

LICENSES AND CERTIFICATES

• FLA Life and Annuity License

• SafeStaff FLRA