Customer Service Manager
Resume:
Talin Boghosian
Burbank, CA ***04
******@*****.***
Skills and Strengths
Excellent organizational, communication and time management skills
Recognized for high ethical standards in all work performed
Action oriented individual with the ability to manage multiple assignments at once
The ability to work well under pressure
Fluent in English and Armenian
Proficient in Microsoft Word and Microsoft Excel
Education
Glendale Community College
Work Experience
Midwest Wholesale Lighting – Hollywood, CA
Project Manager - January 2012 to Present
Execution of multiple projects at once
Managing client expectations in a timely manner
Providing quotes and information to clients
Entering order information and shipment schedules in computer system
Tracking orders and completing necessary order changes
Lighting Control & Design – Glendale, CA
Quotes & Customer Service Representative - August 2010 to October 2011
Providing quotes, service and product availability information to clients
Completing orders and doing appropriate follow ups with vendors and clients
Providing customer service
LightGroup Inc – Sunland, CA
Customer Advocate Specialist - October 2009 to August 2010
Completing price and availability stock checks
Expediting and performing order changes
Performing order status checks and order changes
Entering order information in computer system
RGA & POD
Logging records of completed and archived work orders
California Lighting Sales – Irwindale, CA
Customer Advocate Specialist – October 2006 to October 2009
Completing price and availability stock checks
Expediting and performing order changes
Performing order status checks and order changes
Entering order information in computer system
RGA & POD
Logging records of completed and archived work orders
Midwest Wholesale Lighting – Hollywood, CA
Project Coordinator – May 2004 to October 2006
Managing multiple projects at once in a timely manner
Completing work orders and RGA & POD
Providing service to clients
Completing sales of services and products
American MicroImaging – Los Angeles, CA
Scanner Operator – September 2002 to May 2003
Responsible for scanning documents onto imaging software for retrieval and archiving purposes for clients
In charge of quality control of final products
Responsible for keeping records of current and past technical issues
Data Entry
Ardwin Freight – Burbank, CA
Accounts Receivable – August 2001 to August 2002
Performing various billing duties
Completing searches and developing new research strategies for marketing purposes
Providing customer service
Bank of America – Burbank, CA
Banking Center Customer Service – April 2001 to May 2001
Responsible for opening personal and business accounts and loans for existing and new customers
Providing customer services
Completing sales of products and services
Personal Banker – November 2000 to April 2001
Providing service and financial advice to clients
Online Account Manager – April 1998 to November 2000
Creating online accounts for clients using a TRW and CHEX services
References
Available upon request
Contact this candidate