Ryan P Mulligan 604-***-****

North Vancouver, BC www.linkedin.com/in/ryanpmulligan1 addacj@r.postjobfree.com

Customer Sales/Service Specialist

QUALIFICATIONS

Dynamic sales/service specialist with over 20 years of experience with heavy equipment: mining, construction, forestry, marine, trucking, rail, and materials handling industries

Proven track record in business development, market analysis and relationship building

Proficient in MS Word, Excel, Power Point, Dynamics CRM, SAP/ERP, Smartsheet(SaaS)

Valid BC Driver’s License – Class 5

Valid passport, travel as required and willing to relocate

Attends industry related trade shows CIM(YVR), MINExpo(LAS), TLA(YVR), TRUXpo(YXX)

Highly motivated self-starter, result driven, critical thinker, ambitious, accountable

Acts with integrity and demonstrates high ethical standards

Superior interpersonal and communication skills both verbal and written

RELEVANT TECHNICAL KNOWLEDGE

Maintains a high level of product knowledge through research and training

Strong technical/mechanical background: OEM machine makes and models, knowledge of service operations, mechanical systems, preventative maintenance, service manuals, parts manuals, warranty manuals, spec sheets, load charts, and technical drawings

Experienced with truck mounted equipment products

Knowledge of diesel engines and power train components: midrange, heavy duty and high performance for on highway and off highway applications

Familiar with steel fabrication, machine shop equipment, CNC machines and complete (Lean) manufacturing process

Understands hydraulic components and systems, exchange components and tracking

Experienced with warranty administration processes, policies and guidelines

SALES SPECIFIC SKILLS

Provides “end to end” sales and service to all customers

Experienced working closely with chief engineers, senior purchasing agents, sales and marketing personnel, company owners, production schedulers, quality control personnel, equipment operators, technicians, machinists and welders

Generated new business through cold calling, prospecting, networking and referrals

Established and maintained customer relationships with OEM to End User

Maintained detailed records of all customer profiles through CRM

Developed sales forecasts, business plans and progress reports

Committed to consistently exceeding customers’ expectations. Available 24/7

Proactively engaged customers to facilitate correct delivery dates

Negotiated and administered customer contracts

Reads industry related publications regularly, gathers strategic market information on competition, recognizes new market opportunities, works closely with industry associations

Ryan P Mulligan 604-***-****

EMPLOYMENT

Sales Specialist Nov. 2016 – Present

RPM Equipment Consulting, North Vancouver, BC

Assisting customers with used heavy equipment inspections, sales and purchases

Account Manager OEM Sales Oct. 2015 – Nov. 2016

Rimex Supply Ltd., Surrey, BC

Managed OEM mining and materials handling accounts communicating with senior purchasers, chief engineers, senior sales/marketing personnel and owners

Territory: North America and Europe

Mining accounts: Hitachi, Liebherr, Kress Corp, Joy Global, Cat Inc., Cat Global Mining, K-Line Trailers, Hercules Equipment, Daimler

Materials handling accounts: Konecranes, Taylor Machine Works Inc., Toplift, Marine Travelift, Mi-jack, Wise Handling

Scheduled sales trips throughout North America.

Understands the complete manufacturing process

Initiated and provided all documentation related to customer service cases and worked closely with quality control and engineering personnel to solve issues on a timely basis

Territory Manager Equipment Sales Jan. 2014 – Aug. 2015

Great West Equipment, Surrey, BC

Equipment lines: Volvo Construction Equipment, Madill Equipment, Sennebogen, Morbark, SDLG, Dressta, Metso, Timberpro

Territory: Surrey, Delta, Richmond, New Westminster, Coquitlam

Major accounts: Harvest Power, Delta Aggregates, Matcon, Graham Group, Richmond Steel recycling, Interfor, Greenbelt Excavating, JJM Construction, Stella Jones and municipalities

Consulted with service/parts departments and factory representatives on customer related equipment issues

Inspected and photographed used equipment to initiate trade in value process

Assistant Service Manager Sep. 2012 – Jan. 2014

Falcon Equipment, Surrey, BC

Equipment lines: Hiab knuckle boom cranes, National stiff boom cranes, Multilift cranes, Loglift cranes, Altec aerial devices and digger derricks, Maeda crawler cranes, Henderson snow and ice equipment, Johnson sweepers, custom hook lifts, flat decks and dump bodies

Managed in shop and field service technicians

Scheduled, quoted, reviewed, invoiced all customer and warranty repairs, NDT inspections for structural, mechanical and operational certifications, stability inspections and certifications, preventative maintenance inspections

Ryan P Mulligan 604-***-****

EMPLOYMENT (continued)

Field Service Advisor Jan. 2002 – Oct. 2011

Cummins Western Canada, Surrey, BC

Scheduled and dispatched field service technicians throughout BC in mining, construction, materials handling, rail, marine and on highway applications

Estimated customer repairs, managed technicians’ job time, invoiced repair orders and processed warranty claims

Supplied & advised maintenance schedules

Sold complete engine overhauls, service and maintenance specials and used engine warranties

Inside Sales and Parts Representative Jan. 2000 – Dec. 2001

Norcan Fluid Power, Richmond, BC

Co-ordinated customers’ hydraulic component repairs from quoting process to final invoice

Sourced and supplied hydraulic parts throughout North America in a fast-paced sales environment

Warranty Claims Technician Apr. 1990 – Sep. 1999

Finning Canada, Vancouver, BC

Managed warranty claims in an administrative role dealing internally with branches throughout BC & Alberta. Structural, electrical, hydraulic and power train repairs in mining, forestry, construction, and industrial applications

Specialized in undercarriage and remanufactured exchange components

Advised product support representatives to assist in solving customer undercarriage issues

Educated internal branches and customers on warranty policies, procedures and guidelines

Reconciled warranty credits with actual costs

Outside Sales Representative Prior

Earls Industries Ltd., Vancouver, BC

Sold cargo handling equipment to stevedoring, mining and pulp and paper/lumber industries; fabricated forks, masts, carriages, clamps, side shifts and a variety of electro-hydraulic attachments

TRAINING

Numerous seminars for communications skills, professional salesmanship, basic hydraulics, failure analysis, Cummins Warranty Administration and Management, Lean Manufacturing, NPS (Net Promoter Score)

Computer Skills for Office Administration – Diversecity Community Resource Society (10/17)

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