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Customer Service Representative

Roscoe, IL
May 17, 2020

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MARY Gomez

Roscoe IL,Tel: 346-***-****


Client-focused Agent with a passion for service excellence and in-depth knowledge of customer relationship. Accomplished in helping create unforgettable experience while setting up appointments and answering customer queries. Success in building positive and meaningful relationships with clients to drive sales and increase loyalty and retention. Proficient in millennium software operation.


Microsoft office o365 suite English

Windows 7,8&10, Linux OS

CRM French

Customer service


Problem solving

Appointment setting

Active listening and communication

Selling and upselling service

Typing 34-45 WPM

The Connection Call Center 03/2019 – 04/2020

Customer Service Representative

Answer incoming phone calls to book appointments, follow up to client voicemails and assist with customer needs

Book service accurately and efficiently and leverage consultative sales techniques and expertise to recommend best products and service based to client needs

Process and scan client consent form confirmation and reminder phone calls

Advised and update guests and clients on company policies or procedures to retain loyal and cordial customer relationship

Contributed to marketing plans and sales strategy meetings to increase sales.

Provide support to customers on a variety of IT issues by identifying, researching, and resolving technical problems

Assist users with backing up computer data on network file shares or CDRW drives

Performing fast and efficient network support including troubleshooting, help desk functions

Properly directed inbound calls in phones queues to improve call flow

Troubleshoot customer technical issues and made exceptions to accommodate unusual customer request

Provided accurate and appropriate informational responds to customer inquiries

Worked with management to ensure appropriate changes were made to ensure customer satisfaction

Provided input to assist in selection and implementation of new technology systems

Collected customer feedback (CRM) and made process changes to exceed customer satisfaction goals

Maintain up to date records at all time

Built customer loyalty by placing follow up calls to customer who reported service issues

Senior Helpers 01/2017 – 03/2019

Patient Service Care Assistant

Assists individuals in the development of appropriate behavioral, social, money management, housekeeping, hygiene, and other skills necessary to reach their highest level of potential

Completes and updates all daily, weekly, and monthly records, reports, logs, casework notes, administrative paperwork, fiscal reports, and medical records in an accurate, timely, and professional manner

Transports individuals in personal and/or company vehicle for community outings or scheduled appointments

Ensures individuals' health, safety, and welfare, enhances the quality of individuals' lives, and supports community inclusion

Statistic Solution Group 10/3/2015 - 01/15/2017

Customer Service Representative

Managed all inbound and outbound calls

Set appointments and managed all calendars

Managed all office supplies and ensured restock when necessary

Provided valuable support to the office, researching relevant information, and presenting results in a concrete and concise manner.

Prepared client presentation report, maintain client files compiled relevant documents and entered information into internet database confirming the inclusion of important and correct information


Nursing Student-Rock valley community college 2019-present

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