Social Media Customer Service

Profile

Versatile, results oriented individual with proven skills and track record in organizing, managing, and leading teams. Proven strengths and experience in people management, lesson planning, team motivation, communication/presentation skills, and product research and customer service. Recognized by peers and management in having a passion and ambition for learning, analyzing, and creating new paths towards bettering his team and himself.

Experience

MANAGER, SALONS BY JC, HOLLYWOOD, FLORIDA — FEB 2020-PRESENT

Responsibilities -

•Oversaw daily salon operations (scheduling, training, resolving customer complaint and providing conflict resolution)

•Promoted and leased available salon suites

•Promoted services,products and discounts on sociall media (Facebook, Instagram and Twitter)

•Oversaw all ordering of cosmetic products and hard goods

CS SUPERVISOR, MENTOR, RECRUITER, CHEWY, LOUISVILLE & HOLLYWOOD FL — JAN 2017- MAY 2019

•Supervised a team of 18-25 CS leads in a fast paced, high volume atmosphere

•Successfully resolved escalations and provided feedback to agents with development plans to ensure progress

•Assisted in conduction on average 12 face-to-face interviews and 5 phone interviews a day; hired on average 10-12 people weekly.

•Aided in the recruiting and hiring for all 3 CS locations and maintained a 88% retention rate

•Created and conducted continuous learning workshop for leadership and entry level agents based on managements recommendations and identified knowledge gaps

•Worked directly with the Supply and Demand E-commerce department.

Other Positions held ( Temporary or Seasonal )

•Team Lead / Recruiter, Monkey Joe’s, Pembroke Pines Fl - August 2015 - 2017

•Server, RA Sushi, Pembroke Pines Fl - July-Jan 2020

•Whole sale Customer Service (Seasonal), Field of Flowers, Jan 2020- March 2020

Education

-Early Graduate from Charles W Flanagan High School, Pembroke Pines FL 2014 - 2017

•Yearbook Co-editor in Chief

•Urban Teaching Academy Program

•Creative Writing

-Management Internship - City Furniture, Sunrise Fl - May 2019 - July 2019

Skills

•Time Management, Organization skills,Critical thinking, Active listing

•Excellent Customer Service resolution skills and great under pressure with ability to meet deadlines

•Bilingual and can easily adapt and adjust to any work environment

•Experience with e-commerce sites and Social Media platforms

•MicroSoft Certified (Word,Power Point, Excel) - Quickbooks - Adobe

•Experience with E-commerce sites and Supply and demand

•Worked with Children and Children with Special needs.

Gus Olivo Padilla

954-***-**** 1166 NW 100th Ave, Pembroke Pines Fl, 33024 addabm@r.postjobfree.com

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