Sign in

Accounts Receivable Manager

Edison, NJ
May 17, 2020

Contact this candidate


Tracey R. Bullock

**C Reading Road

Edison, New Jersey 08817

Residence: 848-***-****



Experienced, motivated Finance Professional with over 20 years’ in Accounting, Management, Credit and Collections experience. Client service oriented. Ability to create and implement process improvements, efficiency, and positive work environment. Excellent Mentor, Manager, and Team Player.

Accounting: Monthly book close Budgeting and Forecasting Accruals

Revenue and Expense Analysis Consolidating Financials Supervisory Skills

Reconciliation Manual Journal Entries Contract Billing

Profit and Loss Analysis General Ledger Analysis Business Plans

Outlooks Invoicing & Billing DSO Calculations

Foreign Exchange Calculations

Proposal Management: Commercial Proposals Contract Management Statement of Work

Resource Planning Project Milestones Gantt Charts

Risk Assessment Facilitator Mentor

Computer Skills: ERP (NetSuite), Softrax, Pivotal, Agresso, Microsoft Word, Excel and PowerPoint, Crystal Writer/Reporter, Project Control System, Lotus Notes and Spreadsheets, HOLOS, Visio, Discoverer Browsers, Microsoft Project, Oracle, People Soft, Vision


George Washington University Masters Certification in Project Management

Hopatcong High School High School Diploma


ACV Enviro, Avenel, NJ 02/2019 – 03/2020

Manager of Accounts Receivable

Oversee a staff of (9) employees - A/R Specialists, A/R Clerks and Temps. who are responsible for contacting and securing payments for the US customers for Waste Management and Environmental services rendered, which also includes running D&B’s, processing credit applications, applying customer payments, setting up new accounts, running credit checks on existing customers and placing accounts on credit hold.

Provide Weekly A/R Analysis and Summary to Investors, CEO and Senior Leadership Team

Oversee aging for two subsidiaries for $30M, ensuring monthly DSO and cash targets are achieved

Provide training to new hires

Facilitate monthly Accounts Receivable & Customer reviews with Service Centers

Partnered with IT team to implement A/R Management Tool in Salesforce

Facilitate weekly 1:1 & staff meetings with team

Conduct mid-year and annual performance evaluations

Implement new Credit and Collections Policies

Responsible for weekly posting of all customer invoices

GENEWIZ, South Plainfield NJ 02/2015 – 02/2019

Assistant Manager of Accounts Receivable

Oversee a staff of (10) employees - Collections Specialists, Cash Applications Specialists and Temp. who are responsible for contacting and securing payments for the US based customers for DNA services rendered, which also includes ensuring payment is applied to their accounts accordingly

Oversee aging for US $20M & EU £5M respectively, ensuring monthly DSO targets are achieved

Provide monthly A/R Analysis to Executive Team and Board of Directors

Research and resolve all VIP account inquiries

Manage all cash application processes making sure all cash receipts are applied properly

Train newly hired employees and facilitate training reviews for established employees

Maintain up-to date status of customer inquiries, disputes and resolutions

Ensure timely response to all internal and external customer inquiries

Interact with Technical Support, Project Management and Sales to resolve missing or erroneous billing information to mitigate incorrect invoicing

Work closely with the Billing Department to implement processes and policies that contribute to accurate invoicing.

Communicate to Controller and Leadership Team any and all accounts that need to be written off to bad debt

Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective

Facilitate weekly 1:1 & staff meetings with team

Conducted mid and end of year performance evaluations

Implement strategies and deploy resources to meet collection targets and objectives

Provide team with monthly Appreciation lunches

Recipient of Recognition Awards

oExcellence and Dedication Award

CEO Award for acquisition efforts

On The Spot Award from Employees

Supreme Energy, Orange NJ 7/2014-2/2015

Credit and Collections Manager

Supervised a team of (2) Collectors

Monitored customer accounts to ensure credit risk is properly managed

Initiated and facilitated changes to further improve collection results and increase collections efficiency and effectiveness

Oversaw investigation of credit risk in customers and recommended the proper course of action for credit applications

Designed and implemented processes to improve cash-flow and reduce receivables

Monitored and negotiated the collection of overdue accounts

Provided monthly metric reporting and analysis on overall collection performance and individual performance of collection resources

Reviewed customer accounts on credit hold and determine if hold should be lifted or if further action is required

Established and maintained effective Internal and External working relationships; including Operations, Finance, Customer Relationships

Monitored credit and collection processes and operations

Facilitate weekly 1:1 & staff meetings with team

Conducted mid and end of year performance evaluations

Implement strategies and deploy resources to meet collection targets and objectives

Provided recommendations on opportunities for improvement for receivables for invoicing processes

Veritext Legal Solutions, Livingston, NJ 5/2013 – 5/2014

Collection and Cash Applications Manager

Responsible for managing, overseeing and supporting all Accounts Receivable and Collection functions for 12,000 clients with aging balances of ~$50M

Responsible for Daily Cash & Weekly Forecast Reporting to CFO, Controller & Vice President of Finance

Supervise a team of (15) Collectors; (5) Cash Applicators and (10) Temporary Employees; assist staff in addressing and resolving all client disputes in a timely fashion; ensure staff applies and secures timely payments from clients to achieve maximum DSO results

Facilitated monthly client account reviews with Collectors on the top (300) clients

Participated in financial and operational audits as required

Responsible for overseeing monthly mail merge of clients with delinquent balances greater than (90) days to help improve company cash flow & DSO’s

Implemented and facilitated monthly conference calls with Regional Vice Presidents & CFO to review Top (25) clients with highest balances in the greater than (90) days aging bucket

Created, facilitated, and implemented Collections training for Collections staff

Managed on-going Refunds Payable project, including approving all refunds owed to clients due to overpayment or duplicate payments

Partnered with IT team to ensure data integrity of all A/R related reports (i.e. Aging, Client Statements, Invoices)

Responsible for reviewing and approving all employee timesheets

Responsible for managing Call Center Queue for Collections staff and tracking monthly results

Facilitated weekly staff meetings with team

Provided team with monthly Appreciation lunches

Responsible for approving A/R related adjustments

Responsible for hiring, development, training, performance management and termination of staff

Managed and oversaw all special projects needed to support Executive Management team

Counseled, mentored and trained employees for developmental needs

Works to ensure teams strives for “Excellence”

Integra LifeSciences Corporation, Plainsboro, NJ 12/2008 – 5/2013

Collections Supervisor

Responsible for supporting and overseeing all collection functions

Review and implement process improvements to ensure maximum efficiency

Supervise a team of 20 collection members; assist collectors in addressing and resolving all customer disputes in a timely fashion; ensure staff secure timely payments from customers to achieve maximum DSO’s; counsel staff with collection and reconciliation efforts of their account portfolio

Develop and maintain effective partnering relationships with internal and external customers

Responsible for calculating and processing all charge-backs and rebates for major wholesale accounts (i.e., Cardinal and Owens and Minors)

Serve as key point of contact for Sales, Pricing and Customer Service organizations for resolving issues that impact the A/R ledger; analyze accounts closely to determine appropriate escalation steps, when applicable; work closely with Credit department staff to assist determining credit worthiness of all clients; complete monthly review, analysis and calculation of bad debt reserve

Responsible for entering all Government contracts via Wide Area Work Flow contracts and working with Contracting Officers to resolve any contract related issues

Maintain all collection files; ensure ERP system is updated regularly with pertinent client information

Review and distribute weekly aging reports to staff to ensure efficient and effective management of accounts

Achieve monthly cash collection goal of $30 million

Oversee regular distribution of letters and statements to customers

Participate in financial and operational audits as required

Responsible for hiring, development, training, performance management and termination of staff


Successfully redesigned Accounts Receivable Department

Collected $439M in cash for 2011

Created and implemented new training documents for all Collectors

Reduced greater than (90) aging percentages from 6% in 2010 to currently 1% in 2011

Macro4 Inc., Parsippany, NJ 09/2002 – 11/2008

Accounting Manager / Operations

Responsible for accurate and timely billing of all revenue; prepared monthly revenue forecast; processed all new contracts

Responsible for completing month end close process; reconciliation and journal entries of all General Ledger accounts related to revenue, billing and adjustments

Responsible for calculating all pricing for contract renewals

Facilitated weekly A/R meetings to address delinquency issues; oversaw management and collection of all A/R

Calculated monthly DSO targets (30-35 days) to ensure monthly targets were achieved

Investigated and resolved all billing anomalies

Handled daily cash application and bank deposits, balance sheet and income statement analysis, and calculation of allowance for bad debt

Assisted with the development of accounting and contract procedures; prepared corporate travel policies and “Best Practices”

Mentored and supervised employees

Serve as “right hand” & back up to the Vice President of Finance; acted as primary contact for Senior Managers, Executives and external customers on revenue related issues

Responsible for ensuring customer management and financial systems were maintained


Recipient of Outstanding Achievement Award

Annual collections exceed $15M

Telcordia Technologies, Piscataway, NJ 08/1998 – 12/2001

Business Manager (07/2000 – 12/2001)

Defined and implemented proposal management process; developed proposal responses

Managed and oversaw all time reporting by project and product lines

Provided variance explanations for budget deviations

Identified and coordinated activities to support client projects; provided upper management with weekly project status reports

Assisted Director with all personnel issues, facilitated monthly staff meetings, mentored and coached new employees; assumed Director’s responsibilities during his absence

Participated at weekly sales meetings


Developed project tracking tool to better manage and understand deliverables and milestones

Created employee handbook for newly hired employees

Financial Analyst (08/1999 – 7/2000)

Completed monthly book closing; facilitated monthly financial reviews with upper management; consolidated monthly financials

Prepared variance explanations; manual journal entries and accruals; analyzed Spreadsheets; investigated and resolved all revenue and expense anomalies; reviewed invoices and reconciled statements

Developed and managed Business Plans and Outlooks

Calculated Direct Cost and Revenue earnings based on forecasted data


Developed detailed job aids

Successfully achieved Revenue, COGS and Contribution Margin Targets

Developed monthly tracking tool that realized additional revenue earnings of $3.0M and cost reductions of $1.0M

Proposal Manager (08/1998 – 8/1999)

Developed business proposals and created executive summaries

Identified issues to be addressed by legal department

Determined format of proposal response; identified boilerplate information to be used

Identified appropriate financial and risk reviews; facilitated technical and financial reviews

Reviewed Terms and Conditions for management concurrence; addressed Special Instructions

Developed schedule of project deliverables and ensured all deliverables were completed on time

AT&T, Bridgewater, NJ 1988 – 1998

Finance Manager (05/1992 – 06/1998)

Material Planner (10/1990 – 05/1992)

International Collections Manager (03/1989 – 10/1990)

Account Support Representative (06/1988 – 03/1989)

Contact this candidate