Tracey R. Bullock
**C Reading Road
Edison, New Jersey 08817
Residence: 848-***-****
Email: addabc@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Experienced, motivated Finance Professional with over 20 years’ in Accounting, Management, Credit and Collections experience. Client service oriented. Ability to create and implement process improvements, efficiency, and positive work environment. Excellent Mentor, Manager, and Team Player.
Accounting: Monthly book close Budgeting and Forecasting Accruals
Revenue and Expense Analysis Consolidating Financials Supervisory Skills
Reconciliation Manual Journal Entries Contract Billing
Profit and Loss Analysis General Ledger Analysis Business Plans
Outlooks Invoicing & Billing DSO Calculations
Foreign Exchange Calculations
Proposal Management: Commercial Proposals Contract Management Statement of Work
Resource Planning Project Milestones Gantt Charts
Risk Assessment Facilitator Mentor
Computer Skills: ERP (NetSuite), Softrax, Pivotal, Agresso, Microsoft Word, Excel and PowerPoint, Crystal Writer/Reporter, Project Control System, Lotus Notes and Spreadsheets, HOLOS, Visio, Discoverer Browsers, Microsoft Project, Oracle, People Soft, Vision
EDUCATION
George Washington University Masters Certification in Project Management
Hopatcong High School High School Diploma
PROFESSIONAL EXPERIENCE
ACV Enviro, Avenel, NJ 02/2019 – 03/2020
Manager of Accounts Receivable
Oversee a staff of (9) employees - A/R Specialists, A/R Clerks and Temps. who are responsible for contacting and securing payments for the US customers for Waste Management and Environmental services rendered, which also includes running D&B’s, processing credit applications, applying customer payments, setting up new accounts, running credit checks on existing customers and placing accounts on credit hold.
Provide Weekly A/R Analysis and Summary to Investors, CEO and Senior Leadership Team
Oversee aging for two subsidiaries for $30M, ensuring monthly DSO and cash targets are achieved
Provide training to new hires
Facilitate monthly Accounts Receivable & Customer reviews with Service Centers
Partnered with IT team to implement A/R Management Tool in Salesforce
Facilitate weekly 1:1 & staff meetings with team
Conduct mid-year and annual performance evaluations
Implement new Credit and Collections Policies
Responsible for weekly posting of all customer invoices
GENEWIZ, South Plainfield NJ 02/2015 – 02/2019
Assistant Manager of Accounts Receivable
Oversee a staff of (10) employees - Collections Specialists, Cash Applications Specialists and Temp. who are responsible for contacting and securing payments for the US based customers for DNA services rendered, which also includes ensuring payment is applied to their accounts accordingly
Oversee aging for US $20M & EU £5M respectively, ensuring monthly DSO targets are achieved
Provide monthly A/R Analysis to Executive Team and Board of Directors
Research and resolve all VIP account inquiries
Manage all cash application processes making sure all cash receipts are applied properly
Train newly hired employees and facilitate training reviews for established employees
Maintain up-to date status of customer inquiries, disputes and resolutions
Ensure timely response to all internal and external customer inquiries
Interact with Technical Support, Project Management and Sales to resolve missing or erroneous billing information to mitigate incorrect invoicing
Work closely with the Billing Department to implement processes and policies that contribute to accurate invoicing.
Communicate to Controller and Leadership Team any and all accounts that need to be written off to bad debt
Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective
Facilitate weekly 1:1 & staff meetings with team
Conducted mid and end of year performance evaluations
Implement strategies and deploy resources to meet collection targets and objectives
Provide team with monthly Appreciation lunches
Recipient of Recognition Awards
oExcellence and Dedication Award
CEO Award for acquisition efforts
On The Spot Award from Employees
Supreme Energy, Orange NJ 7/2014-2/2015
Credit and Collections Manager
Supervised a team of (2) Collectors
Monitored customer accounts to ensure credit risk is properly managed
Initiated and facilitated changes to further improve collection results and increase collections efficiency and effectiveness
Oversaw investigation of credit risk in customers and recommended the proper course of action for credit applications
Designed and implemented processes to improve cash-flow and reduce receivables
Monitored and negotiated the collection of overdue accounts
Provided monthly metric reporting and analysis on overall collection performance and individual performance of collection resources
Reviewed customer accounts on credit hold and determine if hold should be lifted or if further action is required
Established and maintained effective Internal and External working relationships; including Operations, Finance, Customer Relationships
Monitored credit and collection processes and operations
Facilitate weekly 1:1 & staff meetings with team
Conducted mid and end of year performance evaluations
Implement strategies and deploy resources to meet collection targets and objectives
Provided recommendations on opportunities for improvement for receivables for invoicing processes
Veritext Legal Solutions, Livingston, NJ 5/2013 – 5/2014
Collection and Cash Applications Manager
Responsible for managing, overseeing and supporting all Accounts Receivable and Collection functions for 12,000 clients with aging balances of ~$50M
Responsible for Daily Cash & Weekly Forecast Reporting to CFO, Controller & Vice President of Finance
Supervise a team of (15) Collectors; (5) Cash Applicators and (10) Temporary Employees; assist staff in addressing and resolving all client disputes in a timely fashion; ensure staff applies and secures timely payments from clients to achieve maximum DSO results
Facilitated monthly client account reviews with Collectors on the top (300) clients
Participated in financial and operational audits as required
Responsible for overseeing monthly mail merge of clients with delinquent balances greater than (90) days to help improve company cash flow & DSO’s
Implemented and facilitated monthly conference calls with Regional Vice Presidents & CFO to review Top (25) clients with highest balances in the greater than (90) days aging bucket
Created, facilitated, and implemented Collections training for Collections staff
Managed on-going Refunds Payable project, including approving all refunds owed to clients due to overpayment or duplicate payments
Partnered with IT team to ensure data integrity of all A/R related reports (i.e. Aging, Client Statements, Invoices)
Responsible for reviewing and approving all employee timesheets
Responsible for managing Call Center Queue for Collections staff and tracking monthly results
Facilitated weekly staff meetings with team
Provided team with monthly Appreciation lunches
Responsible for approving A/R related adjustments
Responsible for hiring, development, training, performance management and termination of staff
Managed and oversaw all special projects needed to support Executive Management team
Counseled, mentored and trained employees for developmental needs
Works to ensure teams strives for “Excellence”
Integra LifeSciences Corporation, Plainsboro, NJ 12/2008 – 5/2013
Collections Supervisor
Responsible for supporting and overseeing all collection functions
Review and implement process improvements to ensure maximum efficiency
Supervise a team of 20 collection members; assist collectors in addressing and resolving all customer disputes in a timely fashion; ensure staff secure timely payments from customers to achieve maximum DSO’s; counsel staff with collection and reconciliation efforts of their account portfolio
Develop and maintain effective partnering relationships with internal and external customers
Responsible for calculating and processing all charge-backs and rebates for major wholesale accounts (i.e., Cardinal and Owens and Minors)
Serve as key point of contact for Sales, Pricing and Customer Service organizations for resolving issues that impact the A/R ledger; analyze accounts closely to determine appropriate escalation steps, when applicable; work closely with Credit department staff to assist determining credit worthiness of all clients; complete monthly review, analysis and calculation of bad debt reserve
Responsible for entering all Government contracts via Wide Area Work Flow contracts and working with Contracting Officers to resolve any contract related issues
Maintain all collection files; ensure ERP system is updated regularly with pertinent client information
Review and distribute weekly aging reports to staff to ensure efficient and effective management of accounts
Achieve monthly cash collection goal of $30 million
Oversee regular distribution of letters and statements to customers
Participate in financial and operational audits as required
Responsible for hiring, development, training, performance management and termination of staff
Accomplishments:
Successfully redesigned Accounts Receivable Department
Collected $439M in cash for 2011
Created and implemented new training documents for all Collectors
Reduced greater than (90) aging percentages from 6% in 2010 to currently 1% in 2011
Macro4 Inc., Parsippany, NJ 09/2002 – 11/2008
Accounting Manager / Operations
Responsible for accurate and timely billing of all revenue; prepared monthly revenue forecast; processed all new contracts
Responsible for completing month end close process; reconciliation and journal entries of all General Ledger accounts related to revenue, billing and adjustments
Responsible for calculating all pricing for contract renewals
Facilitated weekly A/R meetings to address delinquency issues; oversaw management and collection of all A/R
Calculated monthly DSO targets (30-35 days) to ensure monthly targets were achieved
Investigated and resolved all billing anomalies
Handled daily cash application and bank deposits, balance sheet and income statement analysis, and calculation of allowance for bad debt
Assisted with the development of accounting and contract procedures; prepared corporate travel policies and “Best Practices”
Mentored and supervised employees
Serve as “right hand” & back up to the Vice President of Finance; acted as primary contact for Senior Managers, Executives and external customers on revenue related issues
Responsible for ensuring customer management and financial systems were maintained
Accomplishments:
Recipient of Outstanding Achievement Award
Annual collections exceed $15M
Telcordia Technologies, Piscataway, NJ 08/1998 – 12/2001
Business Manager (07/2000 – 12/2001)
Defined and implemented proposal management process; developed proposal responses
Managed and oversaw all time reporting by project and product lines
Provided variance explanations for budget deviations
Identified and coordinated activities to support client projects; provided upper management with weekly project status reports
Assisted Director with all personnel issues, facilitated monthly staff meetings, mentored and coached new employees; assumed Director’s responsibilities during his absence
Participated at weekly sales meetings
Accomplishments:
Developed project tracking tool to better manage and understand deliverables and milestones
Created employee handbook for newly hired employees
Financial Analyst (08/1999 – 7/2000)
Completed monthly book closing; facilitated monthly financial reviews with upper management; consolidated monthly financials
Prepared variance explanations; manual journal entries and accruals; analyzed Spreadsheets; investigated and resolved all revenue and expense anomalies; reviewed invoices and reconciled statements
Developed and managed Business Plans and Outlooks
Calculated Direct Cost and Revenue earnings based on forecasted data
Accomplishments:
Developed detailed job aids
Successfully achieved Revenue, COGS and Contribution Margin Targets
Developed monthly tracking tool that realized additional revenue earnings of $3.0M and cost reductions of $1.0M
Proposal Manager (08/1998 – 8/1999)
Developed business proposals and created executive summaries
Identified issues to be addressed by legal department
Determined format of proposal response; identified boilerplate information to be used
Identified appropriate financial and risk reviews; facilitated technical and financial reviews
Reviewed Terms and Conditions for management concurrence; addressed Special Instructions
Developed schedule of project deliverables and ensured all deliverables were completed on time
AT&T, Bridgewater, NJ 1988 – 1998
Finance Manager (05/1992 – 06/1998)
Material Planner (10/1990 – 05/1992)
International Collections Manager (03/1989 – 10/1990)
Account Support Representative (06/1988 – 03/1989)