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Customer Service Care

Location:
Dubai, Emirate of Dubai, United Arab Emirates
Salary:
2500
Posted:
May 17, 2020

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Resume:

NNADOZIE UGOCHUKWU JERRY

STREET**,***** ***, **-********, DUBAI, UAE.

Contact Number: 054*******

Email: addaa6@r.postjobfree.com

Career Objective:

To redirect my proficiency in customer service focused companies with high level quality standard, to work in a high competitive and demanding market where personalized customer care is enhanced and reinforced. Ability to grant immediate action and solution provision even under pressure and tight

schedules. As a self-motivated, assertive and dedicated individual, I am determined to achieve the desired goal. My positive attitude towards changes, people and willingness to learn give me confidence

to acquire more skills and pursue a bright uprising career.

Professional Experience:

MIKANO INTERNATIONAL VENTURE (July 2016-2017)

Position :-Sales Associate.

Duties and Responsibilities:

Welcoming the Customer with smile and interest to serve them, creating a good first impression.

Maintain friendly and professional customer interactions.

Shared product knowledge with customers while making personal recommendations.

Working as a team member to provide the highest level of service to customers.

Verifying that all merchandising standards were maintained on daily basis.

Arranging products in the store as per company’s guide lines.

Identifying the fast selling and slow selling items and taking action on them

Studying floor plan and make necessary adjustment.

Checking all items and floor display on daily basis

Knowledge of phrases and keywords that can generate a customers’ confidence.

Studying floor plan and make necessary adjustment.

Able to control a conversation and quickly obtain relevant information.

Experience of leading teams.

Ability to remain calm when dealing with emotional, difficult or distressed people.

DANGOTE GROUP - NIGERIA :

Customer Service Representative : June 2013 – April 2015

Duties:

Welcoming the Customer with smile and interest to serve them

Listening to customer requirements and presenting appropriately to make a sale.

Maintaining and developing relationships with existing customer.

Negotiating on price, costs, delivery and specifications with buyers and managers.

Challenging any objections with a view to getting the customer to buy.

Checking with suppliers on the progress of existing orders.

Checking the quantities of goods on display and in stock.

Reviewing own sales performance, aiming to meet or exceed targets.

Gaining a clear understanding of customers' businesses and requirements.

Maintaining accurate, rapid cost calculations and providing customers with quotations.

Giving product, pricing and delivery information to customers.

Writing reports analysing the customer service that the company provides.

Issuing refunds or compensation to customers.

ACADEMIC QUALIFICATIONS:

N.C.E. National Teachers in Education. Lagos state college of Education,Nigeria.

2008- 2012

S.S.C. Senior secondary school 2001-2007

First school leaving certificate. 1994-2001

PERSONAL:

Excellent written and spoken English.

Well presented, polite, tactful and friendly.

Pleasing personality.

Highly energetic, passionate and ambitious..

Having a natural flair for talking to people.

Ability to build rapport effectively and identify solutions to customer’s needs.

Able to handle unreasonable expectations.

A clear and confident telephone manner.

Ability to communicate effectively with a wide range of customers.

Proven aptitude for dealing with customer complaints.

I hereby declare that the above written particulars are true and to the best of my knowledge and belief.



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