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Program Manager

Thornton, CO
May 18, 2020

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Dorn Chamberlain

H ***** Elm Court, Thornton, Colorado 80233 È 720-***-**** :

Program/Data Manager


Persistent and performance-driven professional, offering hands-on experience in program management, data mining, and technical writing; backed by extensive leadership background in the military settings.


Project Management

Risk Assessment and Mitigation

Stress and Regression Testing

Deployment Monitoring and Analysis

Staff Recruitment and Onboarding

Project Planning and Implementation

Cross-disciplinary Communications

Professional Experience

Uber, Louisville, CO (2016–Present)

Global Firmware Release Manager Feb 2020–Present

Guarantee efficient deployment of new firmware versions by working closely with senior management, engineering, testing, and local operations.

Facilitate risk assessment of all firmware releases to balance deployment speed with risk of regression.

Build deployment tracking tools by combining SQL queries and Google Sheets to be used in monitoring deployment percentages, regressions that may have occurred, and overall deployment goals.

Career Highlights

Drove 75% reduction in the number of errant or obsolete deployed firmware versions that met the objective and key result (OKR) by 98% over a two-month period of project ownership.

Successfully lessened operational cost by approximately 80 hours per week by leading the rebuilding efforts of firmware release tools and providing input to engineering teams in developing a release tool, thus optimizing firmware release.

Hardware Operations Program Manager Jan 2019–Present

Serve as a communication bridge, responsible for forging, maintaining, and reestablishing relationships between Engineering/Testing and Operations teams.

Devise project timing and risk mitigation plans focused on determining and mitigating potential problems and adverse impacts prior its occurrence.

Oversee onboarding and training of new independent contractors.

Conduct stress testing and risk assessment of new proprietary equipment.

Defined refurb SOPs and established refurb/RMA channels.

Embedded with field teams during times of high stress / transition including first market launch for a new product.

Collaborated with Test and Release Team to smoothly communicate and execute release of new firmware, hardware, and/or software.

Career Highlight(s)

Created a tool and equipment check-out and check-in tool, resulting in tool and equipment accountability, availability and projections, as well as reduction of lost/missing tools and equipment by an average of 76% month-over-month.

Drove progress with external engineers, testing and release teams, and field operations to release a safety critical update two weeks ahead of projected release times.

Global Vx9/Blue Note Hardware Lead Oct 2017–Jan 2019

Took charge of overseeing overall aspects of Vx9 launch and daily operations for domestic and international cities, including onsite installation, troubleshooting, and documentation training for all field teams.

Authored and revised standard operating procedures associated with the training of field teams and troubleshooting of proprietary equipment.

Provided hands-on support to operations with the location, acquisition, and setup of new data collection sites.

Career Highlights

Brought 25% increase in global Vx9 device functionality by building tools used to analyze device stability.

Partnered with various teams in tracking and minimizing trending issues with Vx9 that led to a software update, thus eliminating SD card mounting issues which consisted of more than 50% of fault tickets.

Global T3 Lead Jun 2017–Oct 2017

Supervised and guided seven T3 local and remote teams in fulfilling their daily functions.

Facilitated recruitment and interview process of T3 candidates.

Worked with the engineering teams in creating new tools to support the technical support teams.

Career Highlight

Clearly defined the roles and responsibilities of various support teams and executed standardized training for new hires, thereby optimizing training and troubleshooting procedures.

T3 Technical Support Sep 2016–Jun 2017

Managed operational and technical processes, including training and oversight of multiple teams of up to six team members.

Contributed key inputs in accomplishing the following key functions:

oLaunch of data collection operations in 10 cities across Australia, Mexico, New Zealand, and the United States

oTest and release of new software updates by working with the Testing and Integration, and Engineering teams.

Aided in recruiting and hiring local installation teams through collaboration with contracting agencies in creating proper job descriptions.

Career Highlight

Expedited installation time by 50% through improvement of installation process of proprietary equipment in partnership with in-field teams in identifying bottlenecks in the current process.

Military Experience

United States Army, Newport News, VA/Denver, CO

Sergeant, Psychological Operations Feb 2013–Aug 2016

United States Air Force, Bossier City, LA

Sergeant, B-52H Crew Chief Jul 2002–Jul 2008


Associate’s Degree of Computer Science in Programming: In Progress (Expected Graduation Date: 2022)

Front Range Community College, Westminster, CO

Bachelor’s Degree in Media Arts and Animation: 2012

Art Institute of Colorado, Denver, CO

Technical Acumen

Google Suite Microsoft Office Jira Programming Languages (SQL, Python, and C+)

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