eCentral Living, 15 Roehampton Ave, Toronto, ON, M4P 0C2
Enthusiastic, hardworking and adaptable sales professional who works well in a fast-paced environment. I have great passion for working as part of a team as it brings out the most creative and best of my abilities within the sales and customer service cycle. My best attributes are my ability to add value to the sale, building a trusted relationship with the customer by overcoming their pain points, gaining net new business and finally meeting and exceeding sales targets.
Client Relationship Building
Business Intelligence Applications
High Opportunity Conversion Rate
Task / Time Management
Identification of customer pain points
Senior Relationship Sales Account Manager
Dell Canada – Toronto, ON November 2019 – Current
Focused on building relationships and becoming a trusted technology advisor to my customers.
Analysis of multiple market factors to both anticipate/identify customer problems/needs and recommend appropriate solution to overcome pain points.
Maintain good business relationships with customers by conducting needs analysis, relay product information and provide technical specifications and quotations.
Engage with Dell Technologies Product Specialists to provide the best possible solution to fit customers’ needs and budget.
Develop and implement strategic account plans that drive the attainment of critical business objectives.
Work closely internal and external team to provide excellent service to all customers.
Inside Sales Account Manager I – Graduate
Dell Technologies – Dublin September 2017 – October 2019
Responsible for re-building customer relationships with customer that had no spend with Dell Technologies for over 5 years.
Effectively articulated the value proposition associated with Dell Technologies.
Advised customers on business solutions by considering customer needs and driving factors, built relationships with customers based on knowledge of Dells technologies, products, and services.
Demonstrated my ability to over-achieve on sales targets.
Works within a team to support achievement of sales goals and to deliver excellent customer service levels.
Leveraged my full Virtual Team achieve results and meet customer needs.
Retail Sales (Assistant Manager)
Detail Menswear – Carlow December 2010 – August 2017
Responsible for sales and building good customer relationships.
Responsible for receiving and signing off stock.
A vital member of Team Detail winners of Best Customer Service at the Carlow Chamber Award (2014, 2016, 2017).
Opening and closing the premises at the weekend as weekend manager.
Responsible for the smooth running of the business when senior management were away.
Responsible for handling till lifts and handling cash when working hours are complete.
Handling of cash when completing end of day reads.
Responsible for answering phone calls in relation to all bookings.
Responsible for maintaining a clean work environment.
Member of staff at UCD Sport Kids Camps (Camp Leader).
BBS (Hons) in Business & Sport Management
Waterford Institute of Technology, Second Class Honours Grade 1 (2:1) May 2017
BBS (Ord) in Business & Sport Management
Waterford Institute of Technology, Merit Grade 2 May 2016
St Marys, Knockbeg College, Carlow June 2013