Customer Service Social Media

Kamana Katuwal

Blue Diamond Building, flat no ***, Al Mankhool, Dubai.

Mobile: +971-*********,

E-mail: ******.********@*****.***

Career Objective

Seeking a position that will enhance my core skills a Restaurant Supervisor as well as a Master Barista.

I am looking forward to a career that offers me challenges, growth and great learning opportunities.

KEY SKILLS

Excellent interpersonal skills.

Customer Service Experience

Up Selling.

Knowledge and experience in using POS systems.

Team Management..

Conflict Resolution

Leadership

Inventory Management

AREAS OF EXPERTISE

Expertise in restaurant operations.

Brewing

Coffee Knowledge

Customer Service.

WORK EXPERIENCE:

Emirates Hospitality Group- Sarabeth’s

Working as Restaurant Supervisor from April 2019 till date:

• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

• Worked with different customers to understand needs and provide satisfactory service.

• Resolved conflicts and negotiated mutually beneficial agreements between parties.

• Increased customer satisfaction by resolving service issues.

• Drove operational improvements which resulted in savings and improved profit margins.

• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

• Monitored social media and online sources for industry trends. Emirates Hospitality Group- %ARABICA COFFEE ROASTER Worked as Master Barista (Store In Charge); MAY 2018 to April 2019

• Customized training strategies based on individual barista knowledge, experience and strengths.

• Restocked display cases with attractive arrangements

• Maintained supply levels in counter and customer areas to meet typical demands.

• Learned menu preparation and numerous off

• Taught proper procedures and strategies for success to new employees.

• Pleasant interaction with customers

environment.

• Handled cash and processed payments accurately to avoid errors.

• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and custome Working as a Barista since May 2017 to March 2018: Responsibilities on the job:

• Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.

• Check temperatures of freezers, refrigerators, or heating e functioning.

• Describe menu items to customers or suggest products that might appeal to them.

• Order, receive, or stock supplies or retail products.

• Provide customers with product details, such as coffee blend or preparation

• Receive and process customer payments.

• Stock customer service stations with paper products or beverage preparation items. Set up or restock product displays

vels in counter and customer areas to meet typical demands. Learned menu preparation and numerous off-label drinks to meet all customer needs. Taught proper procedures and strategies for success to new employees. Pleasant interaction with customers during hectic periods to promote positive Handled cash and processed payments accurately to avoid errors. Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands. Working as a Barista since May 2017 to March 2018: Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or Check temperatures of freezers, refrigerators, or heating equipment to ensure proper Describe menu items to customers or suggest products that might appeal to them. Order, receive, or stock supplies or retail products. Provide customers with product details, such as coffee blend or preparation Receive and process customer payments.

Stock customer service stations with paper products or beverage preparation items. Set up or restock product displays.

vels in counter and customer areas to meet typical demands. label drinks to meet all customer needs.

Taught proper procedures and strategies for success to new employees. during hectic periods to promote positive

Adjusted job assignments and schedules to keep pace with dynamic business needs, Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or quipment to ensure proper

Describe menu items to customers or suggest products that might appeal to them. Provide customers with product details, such as coffee blend or preparation descriptions. Stock customer service stations with paper products or beverage preparation items. CAFE BATEEL INTERNATIONAL LLC.

Worked as Senior Barista for 3 Plus Years ( April 2014 to April 2017) Responsibilities as a Senior Barista:

Leadership of customer service in a role serving over 500 customers daily

• Maintained a strong understanding of company values and customer needs, responding quickly to complex requests in a fast-paced environment

• Oversaw team members and developed best practices to balance workload during peak hours, reducing hourly burden per employee

• Engaged customers in a highly visible role, conveying a positive and professional attitude

• Cash balancing and reporting for review by management staff HIMALAYAN BEANZ COFFEE PVT LTD.

Worked as a BARISTA for 1 year and as a SUPERVISOR for 3 years and plus. Responsibilities as a Barista:

• Greeted and listened effectively to customers to ensure courteous and quick service

• Maintained café cleanliness at all times, including cleaning tables, maintaining condiment bar, and removing trash.

• Prepared and served drinks and food in accordance with health codes and café standards.

• Performed all support tasks such as cleaning cases, equipment and restocking display cases.

• Worked on registers daily to authorize returns and exchanges, and audit receipts. Responsibilities as a Supervisor/ Barista:

Primary Key Holder, maintained temperature logs, inventory, and checks and balances of store safe.

• Opened/closed store and maintained store cleanliness

• Greeting customers, provided information for specials and promotions, and setup advertisement displays for new incoming merchandise, beverages and bakery items.

• Held coffee preparation demonstrations and assisted customers with selections of various coffee blends, teas, hot and cold espresso beverages, smoothies, and bakery items.

• Supervised rotating shifts, stocking merchandise and bartended various hot and cold coffee beverages

• Accurately completing cash register transactions.

• Representing the store in a professional and positive manner.

• Executing marketing and visual merchandising initiatives.

• Organising the display of merchandise.

• Assisting customers with choices by providing them with information about products.

• Participating in physical inventory counts.

Himalayan Beanz Coffee Pvt Ltd.

BARISTA

June 2015 - January 2016

SUPERVISOR/BARISTA

March 2014 – May 2015

Training Workshops Attended:

• Barista training in Himalayan Coffee Beanz Pvt Ltd.

• Food & Hygiene training in Café Bateel International LLC

• Person In Charge Level 2 training according to the approved scheme of the Food Control Department of Dubai Municipality.

• Person In Charge Level 3 training according to the approved scheme of the Food Control Department of Dubai Municipality.

• Highfield Level 3 Award in Food Safety in Catering (RQF). ACADEMIA:

• Intermediate(Business Study) from Kanya Multiple college NEPAL IT SKILLS:

• Advanced user of Microsoft Office (WORD, EXCEL and POWER POINT), Email, and Internet and POS systems.

PERSONAL INFORMATION:

Nationality: Nepalese

Date of Birth: 25

th

June 1991

Marital Status: Single

Passport Number: 06672449

REFERENCES: Available on request

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