Michael Fielding

adda4a@r.postjobfree.com

Mountain View, CA

Helpdesk Support and IT Industry Experience

From Global Companies to Small Business.

Strong interpersonal and customer service ability, written, telephone, remote, face-to-face, Self Starter

Plume Design, Inc. - IT Helpdesk Specialist

4/20- present

● Troubleshoot and resolve helpdesk issues.

● Provide expertise for configuring and maintaining macOS, Linux, Windows, printers, mobile devices, networking, telephony and conferencing A/V equipment

● Participate in the design, maintenance, and security of internal IT strategy, including software deployment, configuration, and patching

● Maintain SaaS solutions such as Google G Suite

● SSO OKTA

● Help define and fine-tune standards and processes related to IT

● After-hours maintenance

●

VIVUS, Inc. - IT Helpdesk / Desktop Support

8/19- 4/20 (Contract Role)

● Support for 50 + users onsite, approximately 150 users company wide

● Zendesk

● New hires Accounts set up and On-boarding training

● Windows, Mac OS X

● Microsoft Active Directory

● Microsoft O365 Administrator

● Manage company Images, setup/configuration

● IP Telephony and video conferencing

● Inventory and asset management

● SOX implementation/enforcement

● Remote User Support ConnectWise

● Ongoing employee training for Applications and IT equipment/systems

● Video and Audio equipment support for Conference Rooms and Meetings

● Printer Network Configurations and Vendor Support IT Consulting Services

3/2019 - 7/2019 (Self Employed)

● IT Consulting for companies throughout the Bay Area.

● Helpdesk, IT projects

● Backfill

● New Hires, System setups, AD accounts, Email - O365 - GMail accounts.

● Asset inventory, Data Back ups, A/V for Conference Rooms, Remote Support. Sizmek - IT Specialist

2/2018 – 3/2019 - Redwood City

(Reason for Separation, Layoffs and Shutdown of US Operations) Single on site Technician for 300 + users onsite, approximately 2000 users company wide 80% MAC 20% PC (some Basic Linux)

● Responsible for new hire workstation setups, orientation

● Troubleshoot MacOS, Windows OS, both software and hardware

● Provided remote support using Teamviewer, Splash, LogmeIn

● Ticketing System resolution within SLA

● Conference Room Deployment and Maintenance

● System imaging and deployment

● Deployed Hard Phones

● In Charge of Asset Management of all computers, mobile devices, peripherals

● Coordinating with Vendors for Projects and Product Support Intermedia - IT Support Specialist

6/2017 – 12/2017 - Mountain View, CA

(Reason for Separation, Position Eliminated)

Technician for 300 + users onsite, approximately 5000 users company wide 10% MAC 90% PC

● Intermedia’s Product Systems Admin, HostPilot – PBX V3 – Partner Portal – SecuriSync

● Performed Virus Protection and Removal

● Set up Employee Badge for Building Access

● Set and Maintenance of Conference Rooms and Company Conference Meetings

● Asset Management ordering all computers, mobile devices, peripherals

● Responsible for new hire workstation setups, orientation

● Ticketing System resolution within SLA

● Deployed Hard Phones

● Provided remote support using LogmeIn

● System imaging and deployment

Bromium - Sr System Engineer

3/2017 - 6/2017 - Cupertino

Contracted for a three month project and to help with department duties/projects

● Google Suite move to Microsoft O365 Portal

● Zoom Conformance room deployment

● Helpdesk Tickets

DAQRI - Senior IT Support Technician

8/2015 – 2/2017 - Sunnyvale

(Reason for Separation, Company WIde Layoffs)

Support for 70 + users onsite, approximately 300 users company wide 90% MAC 10% PC / Basic Linux

● New Hire and Termination account creation and de-provisioning

● Remote User Support using Teamviewer

● Freshservice and Samanage Ticketing System with in SLA

● Apple IOS, OS and Hardware Support

● Windows OS and Hardware Support

● System imaging and deployment

● Ongoing employee training for Applications and IT equipment/systems

● Coordinating with Vendors for Projects and Product Support

● Video and Audio Equipment for Conference Rooms

● Conference Room Scheduling Management

● MDA

● Coordinating with Vendors for Projects and Product Support Shutterfly.com IT Helpdesk Support Administrator 2 2/2013 – 8/2015

Support for 150 + users onsite, approximately 1000 users company wide

● New hires Accounts set up and On-boarding training

● User Termination accounts and de-provisioning

● Trouble ticket resolution within SLA

● Email and Application set up and Support

● Patch Management for Windows OS

● VPN hard token and soft token set up and management

● Manage company Images, setup and configuration for Windows,MAC OS

● IP Telephony and video conferencing

● Inventory and asset management

● SOX implementation and enforcement

● MDA Support and Enforcement

● Remote User Support using Teamviewer

● Ongoing employee training for Applications and IT equipment/systems

● Video and Audio equipment support for Conference Rooms and Meetings

● Printer Network Configurations and Vendor Support Technical Skills

● Microsoft Active Directory

● Google G Suite Administrator

● Microsoft O365

● JAMF Administrator

● MAC OS KeyChain

● Zoom - WebEx - Skype - Lifesize

● SSO, OKTA, Microsoft Azure Active Directory

● Ticketing Systems, Samanage - Freshservice - Zendesk - BMC Footprints - Dell Kace

● OS Security, BitLocker / FileVault

● Imaging, Acronis - Norton Ghost - Dell Kace

● Ringcentral VoIP - 8x8 VoIP

● Meraki JR Admin

● Cisco VPN Accounts set up and Software Client

● Crestron A/V systems

● Symantec Management Console

● Security systems, OnGuard, Lenel

● EventBoard / Teems for Company Conference room Scheduling

● MDA for IOS and Android

● Remote Support tools, Teamviewer - LogmeIn - Splash

● Windows, MAC and Basic Linux OS Imaging/Troubleshooting/Support TRAINING and Certifications

● CompTIA A+ certification

● IBM Certification

● Toshiba Certification

● Lenovo Certification

● MAC Hardware / OS

● Windows OS

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