Javier Enrique Marín Montero

Software Configuration, Incident & Change Management Consultant CONTACT

+58-414-***-**-**

+58-212-***-**-**

adda3q@r.postjobfree.com

GOAL

Being to a competitive team, in a recognized transnational company, leading the team in the area of Change Management, Incident Management, Compliance and management of Software Configuration, in Latin America, the European Union or the USA, supporting detection of business opportunities and in the resolution of problems to achieve the expected objectives, meeting the deadlines for delivery of products with high quality in compliance with standards and internal control. SKILLS

IT tools

Micro Focus Dimensions CM

Micro Focus SBM

MantisBT

OsTicket

Security Center

QualysGuard

KeePass

Microsoft Office

Operating Systems

Unix

Windows

Linux

Database Managers

Oracle

MySQL

Professionals / Personal

Leadership by example.

Integrity and Transparency.

Righteousness and Honesty.

Short learning curve.

Proactive, Dynamic, Collaborative.

Work under pressure.

Customer management, leadership, high

Oral and written communication skills.

Curious, perceptive, attentive to detail.

High level of commitment.

Staff motivation (coaching).

Oriented to meet the objectives in the set

times.

Languages

Spanish

English

Technical English

PROFILE

Systems Consultant with more than 15 years of experience in the areas of Incident management, Hw / Sw Change management, application version control, internal control, detection and closing of security breaches and vulnerabilities in technological platforms. Definition and implementation of the discipline of change management, incidents and control of versions of applications in companies in the Insurance, Banking, Telecommunications and Petroleum sector, achieving audit evaluations greater than 95% in compliance with international standards

(SOX, CMM II, ITIL)

PROFESSIONAL EXPERIENCE

Senior Technical Consultant in Software Configuration and Incident & Change Management.

01/07/2019 – 03/15/2019

Customer: Atrio Seguros, S.A., Venezuela

Responsibilities:

o Review and Redefinition of Policies, Norms and Procedures in Software Development Processes and Applications & Infrastructure Change Management. 07/08/2006 – 04/30/2018

Customer: Seguros Caracas de Liberty Mutual, C.A., Venezuela Responsibilities:

o Supervise and ensure compliance with the rules and procedures in the area of change controls for compliance with SOX (100% compliance in the last 9 years in audits conducted by Verizon, E&Y, KPMG and others)

o Review member of Applications & Infrastructure Change Review Board (CRB) o Installation, Configuration, Administration and upgrading of Serena Dimensions CM. o Definition and adaptation of the defined models at level of the Process Modeller according to necessities approved by the clients in Serena Dimensions CM. o Review and Redefinition of Policies, Norms and Procedures in Software Development Processes and Applications & Infrastructure Change Management. o Users training in Serena Dimensions CM (9.1, 10, 2009R2, 14.x). Technical consultancy in Security in SMP (Security Management Program) o Review of reports of vulnerabilities of servers and verification of the closure of vulnerabilities 2013

Customer: SAT (Superintendencia de Administración Tributaria), Guatemala Responsibilities:

o Assessment of the process of Development and Maintenance of Applications in the department of IT of the SAT for the installation of ALM using Serena tools (Dimensions CM, Dimensions RM, TeamTrack)

o Users training in Serena Dimensions CM 10

Customer: Seguros Venezuela, C.A. (AIG), Venezuela Responsibilities:

o Presentations and Demos of Serena’s products

o Installation, Configuration, Administration and upgrading of Serena PVCS Professional. o Users training in Serena PVCS Professional (TeamTrack, Version Manager) 06/06/2005 – 07/07/2006

SETI, C.A.,Venezuela

Customers: In Venezuela: PDVSA, BBVA Banco Provincial, Seguros Venezuela, C.A

(AIG)

In Puerto Rico: Banco Santander

Responsibilities:

o Technical consultancy in Serena’s tools (ChangeMan Dimensions, DS, Professional –TeamTrack

& Version Manager -, Process Viewer Composer)

o Installation, Configuration, Administration and upgrading of Serena’s tools. o Presentations and Pre Sale Demos of Serena’s products o Dimensions 9.1 instructor.

12/06/2004 – 05/31/2005

Cast Info, S.A.,España

Customers: In Spain: Caixa (Madrid, Barcelona)

In Chile: Telefónica Móviles-mAs, Terra Networks (Santiago de Chile) Responsibilities:

o Technical consultancy in Serena’s tools

o Configuration, Administration and upgrading of Serena’s tools. (ChangeMan Dimensions, Version Manager)

o Definition and adaptation of the defined models at level of the Process Modeller according to necessities approved by the clients in the tool ChangeMan Dimensions. o Presentations and Pre Sale Demos of Serena’s products (ChangeMan Dimensions, Version Manager)

o First support level in Version Manager to clients of Cast-Info, S.A. o Installation of Version Manager and Tracker in Terra Networks, Chile 05/02/1998 – 01/23/2002

INTesa, Venezuela

Customer: Petróleos de Venezuela S.A. (PDVSA)

11/15/1999 – 01/23/2002

Senior Analyst Software Configuration Management (SCM) Responsibilities:

o Configuration, administration and upgrading of Merant Dimensions PVCS o Upload of applications to Dimensions PVCS. Loading Verification. o Control and auditing of the different participant groups in the execution of the models designed for the Maintenance and Development of applications. o Definition and adaptation of the defined models at level of the Process Modeller according to necessities approved by the clients.

o Trainer in the use of the tool Dimensions PVCS 5.0. o SCM Procedures Definition for Maintenance organizations of Applications and Projects. o Procedures CMM II in SCM Definition.

o Analysis and approval of applications changes controls in C/S and Mainframe environment in the execution of the discipline SCM.

PERSONAL REFERENCES

Gabriel Basterrechea - B&R Ingeniería de Sistemas S.A., Guatemala adda3q@r.postjobfree.com (+502) 231.46515, (+502) 520.33911 Juan Ramirez - Outsystem, USA

adda3q@r.postjobfree.com (+1-617-***-****, (+1-561-***-**** EDUCATION

Systems Engineer, Universidad Bicentenaria de Aragua, May 2018. Venezuela. Technical Engineer (T.S. Specialist in Systems), Universidad Bicentenaria de Aragua, March 1996. Venezuela.

Technical Engineer (T.S.U. Analysis and Design of Systems), I.U.P.F.A.N., December 1989. Venezuela.

RELEVANT TECHNICAL TRAINING

ITIL Foundation ITILfl v2011, Noguera KRB, Centro de Estudios Profesionales.

(2014)

Internet Scanner & Database Scanner, ISS-OLTP. (2002)

Real Secure IDS, ISS-OLTP. (2002)

System Scanner, ISS-OLTP. (2002)

Intermediate English, ENCOVEN. (2001)

Software Configuration Management, SAIC/INTesa, S.A. (2000)

Facilitators` Formation, PCO s INTERNATIONAL EVENTS, C.A. (1999)

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