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Customer Service Medical

Wichita, KS
May 18, 2020

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Kechan Spyker

Park City, KS



Authorized to work in the US for any employer

Work Experience

Customer Service Representative

CURO Financial Technologies Corp

April 2019 to March 2020

Processed loan applications, answered questions/gave education on loan types, handled an array of stressful issues/de-escalations, specific to customer situations, received recognition for quality customer service

Medical Records Clerk


March 2016 to April 2019

Prepped, scanned and indexed medical records, converted paper charts to electronic medical files,using NextGen Software, recognized by company for meeting quality standards, broke company record for number of pages scanned in a week.

Technical Support Representative

Cox Communications Inc.

March 2015 to March 2016

Conducted in depth product and issue resolution research, through troubleshooting Cox equipment, addressed customers concerns whom experienced loss in cable signals, loss in internet connectivity, and loss in home phone signal. Met all sales goals, exceeded customer satisfaction expectations. Reservations Agent

Starwood Hotel and Resorts

March 2014 to March 2015

Took incoming calls in regards to hotel stays, transferred calls to correct departments and personnel, helped vacationers and business travelers by promoting local entertainment, shopping restaurants and sporting events, tendered credit card transactions to hold rooms, achieved exceeding statistics for number of rooms held, average call time, exceeded quality call standards by engaging and showing empathy towards clients.


Associate in Network Administration and Security Systems Wright Career College


• Upselling

• Order Entry

• Computer Operation

• Customer Service

• Data Entry

• Microsoft Office, Power Point, Excel

• Reservations and Scheduling

• Troubleshooting

• Loan Processing

• Previous Restaurant Management Experience year 2003-2006

• Detail oriented

• Multi-line Phone Systems

• Medical Records

• Technical Support

• Microsoft Outlook

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