DAN LINKE

https://www.linkedin.com/in/danlinke/ adda38@r.postjobfree.com 302-***-**** Sanford, Florida 32733

Results driven, team oriented Project Management, Program Management professional with in-depth experience managing technical and business projects, including analysis, requirements, Dev/Ops, QA/UAT, scheduling, risk management, financials (CAPEX/OPEX), change management, resource allocation and reporting, delivering medium and large-scale software/hardware implementations utilizing Agile, Waterfall and SDLC methodologies within various frameworks (PMBOK, ITIL, COBIT).

Expertise in IT Project and Program Management -including both capital and expense budgets, software implementations - (SaaS) CRM systems, E-Commerce, Web Portals, Data Migrations/ETL, hardware implementations - Data Center, server virtualizations, new servers – physical/virtual and Disaster Recovery.

PM Tools – Clarity, JIRA, Confluence, Remedy, SharePoint, MS Teams, MS Project, MS Office/ MS Office 365.

PROFESSIONAL EXPERIENCE

Orlando Health Orlando, FL 09/19 – 01/20

Senior IT Project Manager (PMO) – ELLiE Team

Orlando Health is implementing new large-scale Health Information System (HIS) from an HIS vendor named EPIC. Orlando Health’s current HIS is comprised of over 700 disparate interface feeds and has chosen to migrate to a more comprehensive and centralized system.

Senior Project Manager responsible for Data Conversions portions of overall HIS system implementation. Data Conversions is comprised thirty three (33) independent data types/extracts spanning across multiple systems and vendors.

Responsible for producing and maintaining project charter, project schedule, issues log, risk log, budget, change management controls and all other project documentation artifacts. Produce various weekly updates to senior management and PMO on progress of data conversion implementations.

Work with a wide variety of third party vendors to manage incoming data extract formats and ensure incoming data conversions format of HL7 is adhered to.

Adherence to project schedule regarding major milestones, such as integration testing, small-scale conversions, large-scale conversions, full-scale Production conversions and post implementation catch-up files.

Manage SAN storage requirements and delivery of said requirements working with internal IT resources and external vendors, to ensure accessibility to all necessary parties.

Responsible for managing requirements and scheduling of all necessary clinician training and actual data validation sessions, including personnel (internal IT and clinicians) and situating required office space and equipment.

AAA - National Heathrow, FL 09/18 – 06/19

Senior Project Manager (PMO) – ERS Evolution Group

Senior IT Project Manager for AAA National Emergency Roadside Service Evolution systems, reporting to AAA National Project Management Office.

Responsible for managing the project/product pipeline and prioritization of projects as identified by AAA National senior management, ERS group and affiliate AAA (regional) client clubs in North America.

Coordinate application development and deployments/enhancements with client clubs, National Account Executives, Product Owners, Scrum Team, deployment resources as well as external vendors, utilizing Scrum project initiation, development and delivery methodologies. Manage all application issues identified by client clubs through resolution.

Provide weekly updates to senior management (IT & Business) on progress of application/enhancement deployments across 21 affiliate AAA clubs in North America.

Actively participate in weekly PMO process reviews. Provide constructive process and policy improvement feedback as needed. Ensure adherence to processes and policies as established by the PMO.

Managed Dev/Ops delivery of multiple D3 systems enhancements and third-party (SaaS) vendor-based geolocation/routing applications, such as Waze, Glympse and Google/SADA, to assigned regional client organizations in Q4 2018 & Q1 2019. The aforementioned SaaS applications are Android/IOS based.

Projects implemented utilized combination of Agile and Waterfall methodologies employing Scrum and AAA National PMO standards.

DARDEN, INC Orlando, FL 04/17 – 06/18

Senior Project Manager – IT CRM Group

IT Project Manager for IT Customer Relationship Management (CRM) systems.

Responsible for managing the program/project pipeline and prioritization of IT CRM projects as identified by business and IT CRM group to meet business objectives. Managed resources and financials. Delivered 19 projects in 2017 ($1.0MM) and scheduled for 22 projects in 2018 ($1.5MM).

Coordinate with various Darden business Brand units, IT CRM groups and external vendors to (1) Develop and refine business requirements, (2) Plan the activities of the IT and Brand groups to participate in new programs and successfully implement new system enhancements/upgrades, (3) Lead new Dev/Ops projects, including development efforts and change management, all of which allow the company to realize their strategic and tactical goals.

Managed new product Dev/Ops efforts (Marketing Cards and Facebook campaigns- Android/IOS) in conjunction with business (various Brands), IT CRM, Operations, Legal and external SaaS vendors, such as Epsilon – Campaign Management systems, Harmony – Campaign delivery systems, Celerity – Adobe Campaign Manager (ACM), MicroStrategy – Reporting, 3CI & V12 – messaging and SMS text systems, LiveRamp, Neustar and various advertising agencies.

Projects implemented utilized combination of SDLC, Waterfall and Agile methodologies within COBIT framework employing PMI standards.

BMG MONEY, INC Miami, FL 08/14 – 04/17

Project/Program Manager/ Product Manager/Senior Implementations Manager – IT/PM/Operations

Responsibilities include oversight of various projects & programs, IT Systems Operations, Loan Operations.

Implementation Manager conducting new Client Implementations, majority of which are Public-Sector clients.

Product Manager for Web based Loan system, including large scale ($2MM) rebuild of website (Android/IOS) and java based E-Commerce system and build of new IT systems database platform and interfaces from prior legacy platforms through implementation. This was a large project with potential savings of $4MM over a 4 year period.

Manage the process, resources and technology necessary to successfully re-architect the BMG Money website and e-commerce platform to accommodate mobile platforms & integration with NetSuite CRM and Facebook campaigns.

Implemented a Project Management Office (PMO) – produced project management guidelines and policies. Managed project audit review processes to ensure projects are in compliance with project management standards, policies and best practices. Managed requests for enhancements to project management standards and supported requests and shifting organizational priorities. Responsible for training other project managers on processes and procedures.

Managed new product development efforts in conjunction with Business Development, Operations and IT groups.

Coordinate with all BMG Money business units to (1) Develop and refine business requirements, (2) Plan the activities of the Operations/IT groups to participate in new programs and successfully implement new loan processes and system enhancements/upgrades, (3) Lead new projects which impact the strategic and tactical direction of the business and contribute insight to the long term direction of the business unit.

Produced a financial literacy program (including FICO) and conducted financial literacy sessions with clients.

Situated company with TransUnion and Equifax (credit bureaus) accounts to obtain/report FICO scores and Firtsnet (ACH Processing) and led effort to incorporate transactional processing into existing E-Commerce loan application, servicing and reporting systems.

Implemented Disaster Recovery/Business Continuity plan. Produced business requirements, analysis, vendor management selection/oversight, testing, schedules and implementation while ensuring full regulatory compliance.

EXPRESS SCRIPTS Orlando, FL 04/13 – 05/14

Program Manager – Specialty Pharmacy Systems (IT) – Rx Processing Program

Program Manager for Specialty Pharmacy Systems Prescription Processing Program to manage integration of IT systems as a result of an acquisition and merger between CuraScript and Express Scripts.

Program Manager for large scale IT Integration of systems from prior legacy Pharmacy/Prescription platforms associated with CuraScript and Express Scripts to new combined ESI platform from inception through implementations.

Successfully implemented a variety of projects/deliverables under the Rx Processing program assigned, such as: Situating three new Specialty Pharmacies, Rx Routing Optimization – routing prescriptions to closest patient locations and bundling of prescriptions in order to reduce shipping costs, ePrescriptions Enhancements, Drug Usage Review Enhancements, RxHome Reporting and client group migrations to new prescription platform.

Responsible for managing Program budget of approximately $12MM. Realized a total program budget savings of $1MM, utilizing proprietary financial modeling and tracking tools. This program has a projected cost recovery to the company of $25-$30MM over a 3 year period.

Responsibilities include managing project managers and their respective projects from inception through implementations, reporting to senior leadership on IT and Business sides, accountable for project budgets, resources, schedules, scope and changes. All projects utilize standardized SDLC, Waterfall and Agile processes.

COMCAST Philadelphia, PA 01/12 – 04/13

Program Director – Executive Program Management Office

Program Director responsible for all phases of multiple programs including strategic planning, organizing and implementing the functional programs within the specific Strategic Business Initiative.

Program Director for large multi-year migration of existing customer subscriber base from legacy platform to new IP-Multimedia Systems (IMS) voice/data/wireless platform, from inception through planned phased implementations. Included a variety of infrastructure enhancement projects to prepare for the migration, as well as the migration project itself. The projects follow standard SDLC processes.

Responsible for managing Program budget of approximately $2MM, utilizing proprietary financial modeling and tracking tools. This program has a projected cost recovery to the company of $15-$20MM over a 4 year period. Monitor and direct day-today operations to ensure adherence of policies and procedures, projects are being managed effectively, all goals and objectives are met and taking corrective action when necessary.

Develop and monitor the program’s budget (capital & expense) by analyzing effectiveness of cost controls. Manage scope change requests appropriately and coordinate with the Business and Product Development teams.

Produce variety of weekly reporting on status, schedules, progress towards target goals and budget, via Clarity for Senior Executive Management team.

VERIZON BUSINESS New York, NY/Orlando, FL 09/09 – 12/11

Senior Project Manager – Professional IT/Data Center Consulting Services Division

Senior Project Manager for a large-scale customized migration of existing client (major US airline) datacenter and applications into Verizon Hosted Smart Datacenter, from inception through planned phased implementations.

Managed technical project planning, risk planning, budget management and technical project management employing standard SDLC processes. Produced project schedules (MS Project), budget reports (Clarity), resource allocations, invoices, status update Reports, Communication Plans, Risk Logs and Issue Logs.

Responsible for the following projects related to this overall program: Server virtualizations, V2V & P2V application migrations, MS Exchange upgrade, ESX(i) Host Upgrade, Datacenter Hardware Failover Recovery Testing (Inter DC, Intra DC’s) and Disaster Recovery.

Additional projects assigned included: Adding new network devices to existing client in Verizon Hosted Datacenter, ATG upgrade for client website as a result of SAP upgrade, created new hosted website for client (including interfaces to dB and data feeds for e-commerce), P2V conversion for client virtualization/server reduction project, upgrading monitoring tools for client servers/devices, decommission of servers & removal of monitoring tools.

Projects implemented utilized combination of SDLC, Waterfall and Agile methodologies employing PMI standards.

PROFESSIONAL CERTIFICATIONS

Certified Scrum Master (CSM) SCRUMstudy – June 2019

· Certified Scrum Product Owner (CSPO) SCRUMstudy - July 2019

EDUCATION

· WIDENER UNIVERSITY, Chester, PA Accounting Degree in Science

· Computer Processing Institute, Hartford, CT IT Computer Programming Certificate

PROFESSIONAL AFFILIATIONS

· Project Management Institute (PMI) · Payment Card Industry (PCI) Group

· The Association for Project Management · Payment and Cards Network

· Project Management Networking Group · Credit Card Professionals

· IT Asset Management Global Group · International Card & Payment Professionals

REFERENCES/RECOMMENDATIONS

· Available in LinkedIn and upon request

· LinkedIn: http://www.linkedin.com/in/danlinke

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