Kathy

Workun

Calgary, AB

adda34@r.postjobfree.com

403-***-****

P ROFESSIONAL E X P E R I E NCE

Soffritto Calgary – Olive Oil, Balsamic Vinegar & Fresh Pasta Calgary, Alberta August 2018 to Jan 2020

Customer Service Representative

• Maintain a positive and professional attitude with customers and fellow employees at all times

• Identify and assess customer’s needs to achieve customer satisfaction

• Resolve customer complaints, meeting monthly sales targets

• Catering orders, order supplies, opening & closing the store. Daily reconciliation of cash and sales

• Adhere to company guidelines, policies and procedures Leede Jones Gable

November 2016 to August 2018 Calgary, Alberta

Account Processing Specialist

• Data entry of confidential personal information

• Opening & updating all client accounts for Alberta and BC branches

• Set up EFT’s & Pre-authorized chequing

• Daily EFT run and cheques, along with updating all cliental Information

• Journals, filing, distribute incoming mail. Hold mail for all the Branches Receptionist

February 2016 to November 2016 Calgary, AB (Promoted within)

• Answering switchboard in a pleasant manner along with greeting clients

• Booking boardrooms, arranging and ordering catering services

• Ordering office supplies while maintaining light kitchen duties

• Outgoing mail, couriers, making client packages & coding accounts payable invoices

• Assisting the operations department

In a Pinch Cleaners

Self-employed September 2008 to February 2016 Calgary, AB Daily duties consisted a deep clean, bathrooms, vacuuming, dusting, floors, all counter tops and cupboards. Shaw GMC

August 1992 to January 1997 Calgary, AB

Receptionist/Secretary

• Personal secretary to owner (Larry Shaw)

• Answered multi-line switchboard & directed calls to proper departments

• Secretarial duties for all departments & run morning reports, worked closely with the sales staff

• Helping with documentation & data entry (accounts receivable and payable) Calgary Honda

September 1984 to August 1992 Calgary, AB

Assistant Office Manager

• Managed accounts payable, receivable & fixed assets

• Posted daily invoices

• Daily cheque runs

• Data entry

• Promoted from reception

E DUCATION

Mount Royal University

Calgary, AB

Financial Accounting – 1984 to 1986

Alberta School of Business

Calgary, AB

Comprehensive Bookkeeping – 1982 to October 1983

S K I L L S

• Customer service • Teamwork

• Sales • Time Management

• Microsoft Office Programs • Leadership

• Communication • Organizational Skills

C E RTIFICATIONS

• ProServe (AGLC)

• Vulnerable Sector Check

VOLUNTEER E X PERIENCE

• Business Liaison for Calgary Police Services (April 2003 - 2005)

• Mustard Seed – Serving Christmas Dinner

• Magic of Christmas – Delivering Christmas presents on Christmas Eve AWARDS

• Professional Development Program Award 1992

• The Motor Dealers Association of Alberta for Reception

• Calgary Police Service Certificate of Appreciation

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